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January 2024 by Dianna Delorenzo
I enjoyed the preztle I got very much. Just wish that they still had the other flavor pretzels like they used to. ?
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December 2023 by Supernova Sage
Poor service. They gave the wrong order multiple times.
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December 2023 by Dya
I visited Auntie Anne’s today while at the Augusta Mall. I purchased a pretzel. I am beyond disgusted. The pretzel was warm when I purchased it. I waited until I got into my car to eat it. I couldn’t. How in the hell could the pretzel be warm but rock hard and still doughy inside? My last visit was similar but decided to try again. This place has gone all the way down! I couldn’t eat it. Still have it in the bag. I would like management to contact me.
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December 2023 by Katrina Hoyle
2023-11: Good for a quick fried pretzel. Employees were pleasant and service was quick.
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September 2023 by Kadeshia Sinclair
I always get the Cinnamon Pretzel Nuggets w/ the Sweet Glaze. Glaze was expired. When I opened it, it was clear and white (it's usually just white). I thought maybe it just needed to be stirred a little. When I tasted it, I wanted to vomit! It tasted DISGUSTING. It was definitely SPOILED.. Never mind the terrible customer service, which it ALWAYS! This Auntie Anne's needs new employees that are more enthused to work and actually pay attention to what they are giving their PAYING customers.
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June 2023 by Ciera Grace
We always get the cinnamon sugar pretzel nuggets and they always taste great! Sometimes the wait is a bit long but we don’t mind as it means hot, fresh pretzelsI will say, though, customer service could be better but I’ve been to worse. Overall, great little snack place to visit when in the mall
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March 2023 by Amber Thigpen
Food is the four stars but customer service could improve.
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August 2022 by Neke Williams
Brought an Almond pretzel and it was hard ?Almost broke my tooth!! So disappointed ?
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August 2022 by Stacy Smith
Getting a pretzel from here use to be a very good experience, but now it is not. There is no customer service at all. The food is just not the same. I ordered the regular pretzel and got something they just threw together. Half of it was raw on the inside from not being made correctly. I remember a time when the quality was over the top and would’ve never got a pretzel like this.
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August 2022 by Dont Worry About iT
This place is disturbing. The workers do not wash their hands after using the registers than proceeding to make food. That is nasty and unsanitary. Last but not least they will laugh in your face than ask “Are you ready to order” no greeting or nothing!
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June 2022 by s c
Unfortunately the order was placed incorrectly. I was charged for pretzel bites and asked for a pretzel. The pretzel was not even close to regular size. A pretzel and a soda was more than $8. Not worth it
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May 2022 by A Lee
Awful, rude, disrespectful talking knowing there is people waiting.
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April 2022 by Natasha R.
I have always loved Auntie Anne's, and these pretzels are no different. Whenever I go to the mall, I have to stop by! I usually alternate between getting the sweet pretzels, and mini salty pretzels with cheese sauce, and I have been doing this probably since I was born. However, the reason that I can't give this particular establishment five stars, is because I really think they underfilled my mini pretzel cup. It was definitely not to the top, and they did give me some good size pretzels pictured below, I was disappointed to see that they hadn't filled my pretzel cup :( I hope the next time I return, this will not happen again.
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March 2022 by Jane S.
2 stars since the wait wasn't terrible. They clearly need staff though. It looked like only 2 people working to man both sides, the smoothie side and also the pretzel side. This is the first time I went during my trip to the mall, since for once the line wasn't 15 deep with 1 register running. I have passed this place up numerous times due to the wait. The pretzel however was terrible. It was so incredibly hard. Not the soft pillowy pretzel I'd remembered from my younger years. The employee serving it had to know it was a subpar product since they're the one who pulled it from the warmer and bagged it. Rock hard. Sadly I will not return to pay nearly $5 for a pretzel that tastes like it came from a bag of Snyder's off the shelf at the grocery store.
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February 2022 by Tina
It's in the mall, in the food court, and if you don't come early on the weekend it is packed and lines are long. (A friend informed me later that there is a separate kiosk downstairs -i think -but it's probably very busy too) If you want to avoid that come as soon as the doors open. But the employees are providing services for auntie anne, Cinnabon, and the smoothie place so you will more than likely have to wait. I got there in time enough for another employee to come for Cinnabon and a few people.got out of the line to order Cinnabon...so it -the line-wasn't that long but I still had to wait. Employee had mask on under chin as a lot of people often do -so my question is why wear it? bc it is pointless at that time. Pretzels are kind of expensive but I hadn't had them in a while so I didn't mind. The pretzels were actually good -(original is kinda sweet, cinnamon sugar is always great, salsa cheese dip is a nice change from regular cheese dip) so I can say it was worth it. My advice would be -don't forget to come early if you go anywhere in the mall on the weekends, save your receipts so you can get points. If you're still following covid guidelines - please wear a mask and everything else as much as you can. ??????❤
