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April 2022 by Kathy Morris
One of my favorite wholesale drapery fabric supplier.
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February 2022 by Daromo
Carole Fabrics is the sole fabricator for Bassett Furniture. Carole cannot either handle the volume of Basset's customers' needs, or they lack the skills to do so. I'm waiting for the correct completion of a project that has taken nearly 2 years to complete. Total of 4 windows. There is absolutely no excuse for this delay, even considering pandemic reasons. Use someone else.
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January 2022 by David M.
Worst experience with an expensive vendor I've ever had. I'm waiting nearly 2 years (!) for 3 window treatments for a one bedroom apartment to be made. The first set took 18 months to be made and installed and they were a disaster, and even Carole agreed to fabricate new ones. Now I've been waiting nearly 6 more months for the replacements to be made and installed. Calls to Carole go unanswered. No customer service. Just crickets. Avoid Carole Fabrics like the plague. Go to an experienced customer-minded company that can deliver on orders.
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September 2021 by Interior Connection
I really have a bad experience with carole, I'm interior designer. First order I submitted by phone around 12 days ago for fabric cut and after a week I found that my order didn't go because they want my credit card information again after I submitted online. When I called again and give them card information four days later I called again and found that they didn't ship it yet. My concern her that there is no follow up from their side to let their customer feel that they care about orders.
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January 2021 by Margaret Mann
I ordered sheer fabric in February. I received the incorrect color. They have sent me 4 orders of the same incorrect color. It is now May 29th and I still don't have the right color. My client has been waiting all this time. I have to keep telling her that Carole keeps sending the wrong color. Time to ask for a refund.
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September 2020 by Brenda Crowder
I could not be happier with the service and support I have received from Carole Fabrics as an interior designer in the Memphis area! Their fabrics are beautiful and there is something for everyone. My sales rep. Jody Jobkar is just amazing and is always there for me. My fabric library is richer because of Carol Fabrics. They help me offer many beautiful options to my clients! Thank you Carole Fabrics!
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September 2020 by Jill Ballew
I have been working with Carole Fabrics and Jodi Jobkar, my rep, for over 2 years. My company has doubled in gross revenue each year. Having Carole Fabrics as the major player in our fabric selections has been a wonderful choice! I am very satisfied with their product offering, their customer service and the timely shipments. Living in GA, most of the time my fabric order arrives at the workroom door the very next day! Highly Recommend!!!
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September 2020 by Suzan Wemlinger
I've been using Carole Fabrics for over 14 years now. As a designer, I feel they hit various styles and price points that are important to me as I work to select the best options for my clients - it's great to have that variety! Additionally, I feel that their customer service team is responsive and will answer any questions I have. If there are issues with an order, they address them and help me find a resolution. Overall, they are just a solid company that cares about their customers.
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September 2020 by Paula Markman
I love Carole Fabrics because of the large selection of beautiful fabrics. That's one big reason, but also, the quality of the workmanship is unbeatable. Carole also offers a wide selection of various products, including bedding items and even hardware, which makes my job as an interior decorator much easier! Lastly, I want to mention that the customer service people in the workroom are beyond helpful and really go the extra mile to get the job done. Thank you Carole Fabrics for a great experience overall!
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September 2020 by Barbara Kramer
I love Carole Fabrics because of the variety of styles they offer. My customers are modern, contemporary, traditional and minimalistic and Carole has a fabric for all those styles and more. Just as important is the price range of their fabrics which suits any budge my clients may have. To top that off is their knowledgeable and professional staff- ease of fabric ordering and sample request options.
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July 2020 by Troy B.
I will think twice next time when ordering fabrics for my design projects from Carole Fabrics. We ordered four (only 4!) yards of fabric on February 22nd and still have yet to receive it. Four-and-a-half months later... Sure, things were closed due to the COVID pandemic but their mill has been open for over a month and we've been assured the fabric was shipped. And then that it was shipped two weeks ago... And that it WOULD BE shipped as of one week ago on June 25th. Lies and empty promises aren't good for business and I honestly don't know what the problem is. Why not just call and let us know you don't have the fabric in stock or that you're understaffed due to the pandemic... or that you've closed your doors!!! No one has bothered to call; the rep has been useless... Lack of customer service makes me look bad in the eyes of my Clients when there are thousands of other fabrics from which to choose.
