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November 2023 by Sydney Coine
I would absolutely give ZERO stars if possible, the clothes are tacky and cheap materials . They also seem to have an issue with racially profiling certain individuals and I find that absolutely disgusting and appalling . You can shop at forever 21 and get better quality clothing and customer service!
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November 2023 by Abigail Elvira
employees act like every person is about to steal something. no bags in dressing rooms, watching you like a hawk, questioning where clothes are, etc. it’s funny bc the clothes are shein quality with department store prices.
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October 2023 by T P
POOR CUSTOMER SERVICE & BAD BUSINESS PRACTICES! After my experience I looked at the reviews and noticed a trend. I went into the store when I found some items to try I was told to leave my shopping bag at the counter. I was okay with it but when I came out it was completely exposed sitting on top of the counter not behind. One of the items I tried was torn and missing several rhinestones. I brought it to their attention and retrieved my bag. I bought a top but after walking to another store realized the return policy on the receipt. I went back minutes after I discovered the « no return policy » to see if I could be granted the return since I literally just bought it. I was told no by a young girl allegedly named Asia. Since I was traveling the next day I wouldn’t be able to return it right away. I mentioned that I was going to be gone for several weeks beyond the return period. Her Asia’s response was « if the item didn’t work that I could bring it back for store credit only ». That she « would honor it » because she « would remember me » and I needed to « speak with her ». I left with the confidence that I was dealing with a professional business who would uphold what was said. After I returned I brought the top, unworn, tag still on, completely as purchased since it did not work with the other items. I recognized Asia but as she saw me told me to speak with another young lady. Upon explaining that I was there for a return for store credit as promised the young lady stopped me and said it was not possible. I then turned to Asia who then proceeds to tell me it was past 10 days and she was not able to do the transaction. I asked to speak with the manager whose name she gave as Kim Sung but the number when I called was to a cell in the store. I went back asked when would the manager be back they said they weren’t sure but gave a date. Both interactions with this store/employees was extremely unprofessional, and flat out Asia lied. To add insult to injury she tells me that I should’ve taken the store credit the first time. Buy at your own risk.
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March 2023 by Von Franki Belle Jackson
Boy, I almost spent my rent money in here. Lol. I had to go!Still, two days later, went a bought the outfit I wanted?. Living on the edge
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January 2023 by Ty Williamson
I Would never ever shop there again… I bought an outfit saturday New Year’s Eve the whole outfit ripped I wear a small the outfit was a medium ! Went to the store the next day which was January 1 less than24 hrs for a exchange they don’t do refunds …. and was told I couldn’t exchanged the outfit …that I didn’t even get to wear … tag was still on clothing I spent $50 on something I couldn’t even wear do the cheap material .. I would never spend my money in there again
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December 2022 by DeeDee McDaniel
Terrible place to shop. Brought a pair of jeans here. Didn’t try on at the store as the mall was about to close. When I got home to try on the zipper was broken. I wasn’t too worried as I still had tags attached and had a receipt that said 10 days to exchange. I was so wrong not to be worried! Came in 5 days after purchase and the Korean lady tried to say zipper wasn’t broken that it was impossible because all her clothes were new. And she reviewed the camera to make sure I didn’t try on the pants and she even tried to zoom in on me holding the pants while shopping to see if the zipper was broken! ? After I told her this way unprofessional and downright degrading. She let me get another pair with an attitude and she said next time she will not exchange it. I told her no worries as there will NEVER be a next time coming there! This lady should be shutdown how she treats paying customers.
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May 2022 by Susan Bishop
DO NOT SHOP HERE!! I purchased a damaged article of clothing and they refused to exchange it for me. The zipper was faulty on a dress I purchased, they had the top clip pinned to make it look like the dress could zip. While attempting to make the exchange, the manager proceeded to watch the film to make sure I didn’t try on. Even when it showed I didn’t, she refused to exchange it. I spent $50 on a dress I will not be able to wear. I will never shop here again and will encourage my friends and peers to do the same!
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January 2021 by R J
The Korean lady over the store is rude and do not uphold what her employees tell customers. Her floor manager ( white girl blonde hair ) told me I could come exchange my outfit after the store exchange grace period. When I do come, she isnt there and the store manager ( Korean lady ) pretends like she doesnt know who she leaves in charge of her store when she's not working and refused to exchange my outfit even though her employee told me I could. She was rude and did not care and I will not be shopping here anymore!
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January 2021 by Monika Lewinski
This store has the worst customer service ever. The employees are so rude and follow you around as if you're a thief. The employees spend most of their time interacting with other employees rather than answering questions as if the customer is interrupting their conversation.
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June 2020 by Dee Dee
Visited this store once. A staff member stood outside the door the entire time I tried on clothes. It was obsessive and offensive. I will never visit this trash bag store again.
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March 2020 by yvette bentley
Love the selection of clothing
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December 2019 by Jen Krizak-Couture
All sizes and varied price points on the latest in fashion.
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November 2019 by Christine Howkins Burgart
Always gorgeous unique quality items. Knowledgeable staff to help you make just the right choice. I really like the Italian brands they carry.
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May 2019 by Dasha M.
Clothes like fashion nova, customer service like the store in pretty woman that treated Julia Roberts like garbage. I was never greeted, when I checked out with three whole outfits that I picked out never even was given eye contact. Not even once, no lie. A young lady Toni farewelled me as I walked out, which was THE only human interaction I had in the five minutes I was in that store. Who hurt you guys?
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April 2019 by Michelle Borjas
I'm a regular client in this store I buy clothes every week here and they cant do a simple favor of change a size clothes because the one I buy didn't fix and just because I dont have the bill I couldn't find it but the clothe still have tags and is in perfect condition! I not going to come back to this stor!! This people knows me very well!! And they cant do a simple favor! This store sucks