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February 2024 by Donna Yi
Booked a car for next day online, and was called the next morning saying that no car was available. I asked if there were any other enterprise in the area that could supply us with the car that we already paid for, and they told us no. I asked if there was any way that they could help and they also said no. I had to ask what to do, and they informed me that I have to call each enterprise in the area to find a car that’s available. Why have a website for booking if this what happens?
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January 2024 by Resha Freeman
I usually use Washington Rd but the experience on Gordon was just as good! It only took them 2mins to get from the body shop once they were called and less then 10 mins for check in when I got to desk for pick up. Return process was smooth also
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January 2024 by Laron Freeman
Thanks again to Elijah Brown at Enterprise Gordon Highway for the clutch service he is such a gentleman. Elijah gave provided me with Superior knowledge of my needs with booking my rental. Service!!!! I will be a repeat customer ..
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January 2024 by Angela Colbert
Need to travel and don't want to drive your own vehicle. Rent from Enterprise. They have the car you want to drive.
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January 2024 by Bettina York
We receive excellent service and very nice sales persons . I will definitely return as a customer.Very pleased and very satisfied.
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November 2023 by Philis Reynolds
I really enjoyed the truck I had for 3 day's. When I returned it there was a young lady checking vehicle's in. I took mine back early because of work was going to use key drop box. She was very pleasant.
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November 2023 by Dan Satterwhite II
Man, do I have a scenario for you. Imagine being in your first accident and it not being your fault. You have a family emergency and life is throwing everything it has at you. You have no idea what to do or how to get it done. While being lost in the sauce you call this store and a gentleman with the name Jarred answers the phone. Have you ever experienced someone giving you a comfort hug with their voice? If you have, then that’s what it’s like to talk to Mr. Jarred. If not, talk to Mr. Jarred. He walked me through every step and ensured that I would be covered and helped me not break the bank. I doubt he was faking it but either way, he truly cares about the situation you’re in and does anything to help. He gave solid advice about ensuring that I continue to hassle the insurance company so that they can take over the contract and told me what to watch out for. When it comes to answering the phone and helping with any other issues after picking up your vehicle, Ms. Keziah voice puts all of your mommy issues at ease. I had to call 15 minutes before they closed. Instead of trying to hurry me off the phone, she went above and beyond and even offered to wait for me to come to the shop to help me. With that, Mr. LQ helped me switch over to a new vehicle when the insurance took over and made the process seamless. These are the people that I had the pleasure of interacting with while coming here and they are grade A employees with the best customer service and patience. I feel well taken care of and it’s one less issue I have to deal with. 10/10 highly recommend.“He went to Jarred.” Is no longer a diamond thing. It’s a comfort thing. Thank all of you for your help.
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October 2023 by Cynthia Brogan
This location is professional and dependable. I have heard concerns over some locations, but this one is fabulous! Elijah Brown greets me by name, is courteous when I have questions, and documents any concerns with detail. I trust his explanations. He is a fantastic first face for Enterprise!!
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October 2023 by grquita harrison
Thanks to Elijah Brown at Enterprise for the pick up from the repair shop and for the Southern Hospitality such a gentleman. He opened and closed every door I entered even when I didn’t want him to… Enterprise y’all have a real one keep him!!!! And also keep up the great work my visit was a breeze and customer service was great…
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September 2023 by Bruce Hall
Enterprise Rent-A-Car has always gone above and beyond excellent customer service to ensure my rental car experience was met. For my last rental, there wasn't a vehicle on the property which totally matched my needs. But when I came to pick-up the vehicle, they had already requested a vehicle from another Enterprise location that met my needs that was within my budget.Enterprise Rent-A-Car on Gordon Highway provides outstanding Customer Service. The faculty is clean, and they provide state-of-the-art technical services which makes pick-up and returning the vehicle timeless.I recommend Enterprise Rent-A-Car to anyone who is looking for competitive pricing, well maintenance automobiles, and very professional customer service. You will not be disappointed.Thanks Enterprise!!Respectfully,Bruce R. Hall
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September 2023 by LaRon Freeman II
Elijah went above the call of duty when assisting me with my securing of my rental. His professionalism was outstanding, while illustrating exuberant customer service. Elijah is the epitome of a superlative during the entire process while meeting my needs for my rental….
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September 2023 by Christine Broomfield
Our experience was stellar, absolutely no complaints. Elijah Brown displayed professional courtesy with a flair. The service was timely with clear explanations.We highly recommend and would use again.
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September 2023 by Adriana Ramos
Elijah's customer service was TOP NOTCH!!! Funny and really communicative making sure I knew all details of renting a vehicle!!! The environment was really friendly, office was clean and organized. Thank you for your services :)
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September 2023 by TiaChina Roberson
I went to enterprise knowing nothing about renting a car but with the patience, knowledge and kindness of a Mr. Elijah Brown, I have been able to maintain my level of professionalism with enterprise. I recommend highly renting from this place. I love the great customer service and the communication skills they provide as they are helping their customers.
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September 2023 by Summer Rokh
If I could give more stars I absolutely would! The staff were all helpful but special K! She was so sweet, and patient. She gives me hope for the idea that all folks who work in the service industry ”don’t care”. She should definitely teach a class in how to treat customers. I’m so happy to have worked with her. I would recommend this location to anyone… take the Uber from the airport here just to get this service. You won’t regret it!!!! Thanks again hun ? ? ?
