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March 2024 by Mama Copes
Sarah could not have been more hospitable. I felt assured my belongings were in a safe place especially leaving the so far from home!
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February 2024 by Lashona Lewis
it wonderful easy toset up and get started and reasonably priced
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December 2023 by Deanna Price
The company was horrible from the time I moved in. Employee was never in the office. He transferred the phones to his cell phone, argued with customers because he wasn’t at work. The fat was always broken. You either couldn’t get in or once you were in you were locked in. The current manager is rude and unprofessional. Even after leaving several messages with corporate for over 3 months corporate failed to reach out until after I left a bad comment on social media.
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September 2023 by Amie Moseley
The customer service was awesome and love the staff !!!
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April 2023 by Nivea McCloud
They really care about there customers and there needs and very professional.
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April 2023 by Shana Roberts-Jenkins
Great Customer Service and Management is AWESOME!
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March 2023 by Minister Victor Simmons
Friendly staff clean units and affordable and safe.
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January 2023 by Pamela Kwadey
It was very easy booking my storage building online.
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November 2022 by Luis Colon
The ladies at the front counter were excellent, they worked with me and gave a lot of possibilities while choosing the perfect storage units that will handle our need, I'm pleased because they were good at what they do, recommended to anyone
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August 2022 by Mary Anne Keleman
Every person that I spoke to at the cubesmart on tobacco road were so pleasant. All very helpful and polite. Could not have asked for a better experience renting a storage unit. Will definitely recommend.
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June 2022 by In the Know
If it wasn't for Vicki, I would have hightailed it out of their office two minutes after I arrived. She truly saved the day.Upon my arrival, I was "intercepted" at the door by an unnamed associate (because she wore no name tag) who obviously had a chip on her shoulder. She was definitely NOT holding the door open for me, Rather, it was as if she were blocking my entrance. She menacingly and crisply inquired, "How can I help?" I said, "Hi," and she repeated again, "How can I help?" Needless to say, I was immediately taken aback. She asked me whether I had a reservation. I replied that I did not and calmly explained to her that I was there to inquire about renting storage space. While I was still standing outside the door (and without further attempting to determine my storage needs) she then asked me what size unit I needed, while grudgingly opening the door further, stepping aside, and finally allowing me enter. I must have passed the test...Instead of welcoming me, she blurted out, "What are you trying to store?" Now we were getting somewhere, so I told her. But, instead of recommending a specific-size unit, she pointed to the wall at a poster and told me to look and see what size I might need. I was incredulous and started wondering if maybe I had made a mistake in choosing this particular storage facility. That's when Vicki, the other associate in the office, stepped up to the plate and interjected herself into the conversation. Thankfully, she took over from there and explained everything to me and recommended a specific unit and even took me on a tour and showed me one of the available spaces to determine whether it was suitable to my needs.I am so grateful for Vicki rescuing me from the other woman, since it was blatantly obvious that she did not really want to help me and could not even answer my questions (or simply did not want to). Her attitude and demeanor were such that I was surprised she actually was in a position to interact with potential customers. Her personality exuded negativity. Vicki, on the other hand, was such a friendly, pleasant, genuine, helpful and knowledgeable associate. She sealed the deal. Were it not for her, I would likely still be looking for an alternative. She is, without question, a valuable employee of this facility, and a true gem. They are lucky to have her as an employee and I consider myself lucky she was working there that day. Thank you so much.
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June 2022 by Jean Polynice
I received great customer servive also good value. The place is convenient and clean.
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April 2022 by Bree Watts
I was on the fence about choosing a new storage because the current one I’m at has raised it’s prices almost double what I’ve been paying . I walked in and spoke with Vicki and she definitely assured all the perks and benefits of storing with Cube smart . I give her many kudos!!!!!
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November 2021 by Miechelle Buchanan
I had a great experience. Chelsea on the ‘chat’ was very helpful. When I went to the Tobacco Road office, Sam Roundtree was very nice and professional and had a pleasant demeanor.He answered all my questions. Really love his attitude.
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November 2021 by Jill Srott
Laurel was extremely helpful and professional. Her suggestions were invaluable for our move from California
