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October 2023 by Rowena Shlosman
We went to Gerald Jones Augusta to trade our Honda Accord for a SUV. Our sales guy Mitchell Anderson made the transaction so easy and painless. He explained everything and knows what he is talking about. He is the best sales guy we ever had but not pushy. Gerald Jones did a great job hiring this guy. If you need a car look for him and you will not be sorry.
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October 2023 by Eagle Fan
Total con artist, bait and switch tactics in practice here. Won't ever go here again. Two stars only because salesman was nice and very helpful. They aren't to blame. Go to carvana better deals plus a 7 day test drive money back if not happy! You'll save 3k or more in price too.
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October 2023 by Rick Stiger
Ms. Consuella Green is a true gem in the world of dealership sales. Her knowledge, professionalism, and genuine care for her clients set her apart. Ms. Consuella made my car-buying experience a breeze, guiding me through every step with patience and expertise. Her warm personality and no-pressure approach made me feel valued and confident in my decision. I can't recommend Ms. Consuella highly enough; she's a top-notch salesperson who goes above and beyond!Also, huge shoutout to Mr. Bill for ensuring my vehicle was covered and for processing the transaction; he was so pleasant to talk with and was very informative with the car coverage plans.Thank you!
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September 2023 by Wade Widener
Decent folks to deal with.Came off pricing a bit and made a decent offer on my trade. Although i didn't buy from them, would consider in future for purchase.Great Alternative to the Rip Off Artists at Stokes Hodges.
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September 2023 by Ted Fillgrove
Always has been a great place for servicing our vehicles over the many years
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September 2023 by Susanna Ray
I know we didn’t technically spend anything here but we did receive the most wonderful care. My dads truck said 20-30 miles til empty so I tried making it to Kroger a quarter mile away but we rolled out of gas right at the hilled side entrance of the dealership. It was 97° and I had two seniors and two small children, cue panic mode! James Hand saw us and ran over and helped push us as far out of the road as we could get. He also took my dad to grab some gas and another tall gentleman walked my mom with my baby and toddler to the indoor playground and gave them some wonderful hospitality. After James and my Dad got the truck mobile again I tried to find my kids and a nice gentleman in one entrance told me where to go, but I was in the wrong brand office so another gentleman who was a salesman had been trying to catch me escorted me to the right place to get my mom and kids so we could go about our day! The fellas at this dealership exemplified the upmost care, integrity, and hospitality possible to strangers who broke down near the road. An employee is a church member and the owner and his wife are regular customers at my moms store, these gentleman will be complimented directly to them! I wish we had the name of the other ones who helped, but make no mistake: James Hand is a wonderful person! Now we know where to go when my dads truck finally decides it’s time to retire. Bless everyone who helped us!
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June 2023 by Sylvia K Stambaugh
Everyone was extremely helpful. Not only relating to the part I needed replaced but the other problems (2) I had.I truly wish they would make manuals easier to understand for normal people, with pictures or diagrams.
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June 2023 by Teresa Johnson
We are looking for a good SUV and Dante has been great to work with. As well as manager William Newby. We are still looking and hoping to continue working with this team. Highly recommend
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June 2023 by ABC Anesthesia
They add many extras that are non-negotiable. THEN, they don’t even pay registration fees to Georgia DOR, you have to go pay and pickup tags yourself! Shop elsewhere is my advice.
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May 2023 by paul talledo
I have had 2 visits, one for oil change and another for brake service. Customer service has been excellent from setting up appointments to alerts to the in person service and facilities. I am a loyal VW owner, and Gerald Jones has done a wonderful job in helping me maintain my car!
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April 2023 by Kristin Cato
The Gerald Jones Auto Group has a reputation in our area for providing excellent customer service and great vehicles... and they didn't disappoint. From the second I walked in the door, until I drove away, they had smiles, answered questions, and put me at ease. I highly recommend buying a car from here!
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April 2023 by Charles Burdette
Pretty rocky start to my car buying experience here. After wandering around the lobby for 15 minutes without anyone acknowledging me, I went to leave, and one salesman who happened to be outside made contact with me. Had he not been there, I would have definitely not been doing business here. The service I did recieve afterwards was great. The only negative was that this dealer REQUIRES a $700 "security" accessory be added to any car they sell.
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April 2023 by Barry Wheeler
For the most part Gerald Jones is a reasonable Automotive dealership and they definitely have a lot of locations just about every brand of car there is Gerald Jones sales
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March 2023 by Jimia Graves
Purchased a Mazda from them. Keith helped me with my purchase. All went well except for a certain conversation starter by one of the finance guys. I guess it was important to tell that I shared a similar last name with someone he knew in grade school. Tells me how the kid was the smelliest kid ever and ask if he was apart of my family? I found the comment strange and disrespectful. Wish I had dealt with Keith only but it is what it is. Don't think I'll purchase another vehicle from them but Keith is a professional. Other than that, they did make the process easy. The key is being mindful with your words and thinking before you speak. How your words come off to other people is important. Especially to those bringing you business.
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March 2023 by Thelma P.
Gerald Jones service in Martinez, Ga, is a total choas, customer service, can't answer question, seems as if only 1 customer service rep. Seems like service could house some cleaning