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January 2024 by Cassidy Smith
Amazing location!! I got to the hotel and got a warm welcome. The lady at the front desk asked if I needed anything even before going to my room. The room was spotless and organized. Looking all around the bathroom I see plenty of towels and soap. The worst nightmare I hear from many reviewers is the closet or the bed sheets and I check both and they were absolutely spectacular. Not much to complain about with this hotel. Would have loved a bit more options for food but other then that a very pleasant stay.
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November 2023 by JAMES CLINE
The staff are friendly and helpful. The hotel is nice and clean. The parking lot is clean too.
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October 2023 by Zaphod Beeblebrox
Something is horribly wrong at this hotel. Stayed multiple weeks at different times and it was the same pathetic experience every time.DIRTY. SMELLY. The 2nd floor smells like leaking sewage. The manager is about as useful as a rock in your shoe. Watching you wait a long time to be checked in while she uselessly staples papers together. Standing there all hot and sweaty and holding luggage and gear. And when it comes time to do expense reports you can forget it. The person who does the billing will be sure to charge you multiple times for one stay giving you multiple receipts that are indescribable. Worst holiday inn in the entire state of Georgia.
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October 2023 by Hamid Ennouri
Not sure what to say exactly about this property but the experience was the worst I had so far with an IHG property:1. The breakfast was awful.2. The stuff was to be desired especially the front desk.3. They called the police on me because I asked to reactivated the card since they were not working4. They had a birthday party at the pool were it’s suppose to be commun area5. General Manager is out of reach6. Walls of the rooms were almost inexistant since you can hear everything next door.I can go on some more but I will never stay here again, although I had a reservation for a month and half.
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September 2023 by James I.
I made a mistake and stayed here on accident and didn't realize until I went for this review how horrible this place is....this visit did not disappoint...took two ants off me in bed, killed a roach in the room, the hotel is beat up, shower leaks all over floor, the shower door is hard to shut....housekeeping was ok day one, but did nothing on day 2 but drop off towels onto desk....dont stay here...I travel 5 days a week and made an error...dont stop here, many other places to chose from....Im not the only one that found bugs and roaches in this place.....dirty environment....yuck
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August 2023 by Woody Woodson
This is my second time staying at this hotel (I wanted to give them a second chance), I'm a Diamond Elite ? member and you don't even get acknowledged as a member period.(Both stays) I asked can I have some water, Iand I was told they did have any even though I was a diamond member and it was on my online check-in paperwork.What's the purpose of being a member and staying at this hotel and it clearly says online you have amenities and you don't get anything! ??♂️
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August 2023 by Laura Fabianek
We arrived very late in the evening. Unfortunately, we had not booked a reservation to find the lowest rate, but (DJ) was very sweet and accommodating - an extremely pleasant young man. He helped us find the best rate for our stay and was very kind to a mom and her son. It's truly a blessing to find people like DJ with a good attitude and a desire to make our stay a great experience. He is an asset to Holiday Inn Express and really made our journey more memorable.
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July 2023 by LilOne 96
The entire hotel should be thoroughly cleaned. The elevator was disgusting. The area for ice and snacks on two separate floors was nasty, with towels placed around the entire room. The first room had no shower curtain, and in the second room, the bottom of the tub had some brown coloring. FYI, if a tub can not be cleaned, replace it.
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July 2023 by Joy Lujan
Update: management refunded the room and added reward points to our account as an apology due the negative experience. He was apologetic and accommodating in trying to make it right. Updated from ? to ? ??______________________The room - okay. The beds were comfortable. Needs a deep clean, for sure, though.The location some work. Elevator didn't work this morning and my elderly parents had to walk 3 flights of stairs.The service- after 4 contacts with the front desk, over a 4 hour time frame, regarding a party on our floor that was basically in the hallway outside our door, we ended up having to call the cops due to fighting in the hall (from the party goers). People coming and going for hours, loud music, smoking pot that came through the cracks in our door, if we had felt safe to leave we would have. Really disappointed the staff allowed the situation to continue.We will see what the management does to make this up. We've asked for a refund or to comp us a room at a different Holiday Inn Express to give them another try.While not the hotel per se, the staff did not endeavor to make this a safe and restful stay for us. By far the loudest and most unrestful stay on this trip.
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May 2023 by Vitta T
We stayed in a handicapped accessible room. It was wonderful to have a walk in shower. However, it leaked water onto the floor when turned on. When we went into the room, they only had a hand towel and two wash cloths. There were no bath towels, so I had to go pick them up from the front desk. The motorized shade in the room did not work. The maintenance man came and connected a charger, but it didn’t work the two days we were there. I don’t know if it was the remote for the shade or not. I’m sure maintenance will figure it out.The ladies that handled the breakfast area were very pleasant, as well as the front desk workers.I would like to suggest that housekeeping make sure the phone is wiped clean inside the rooms.All in all it was a decent stay, as we were in town for a funeral.
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May 2023 by Liz Churchville
Stylish and welcoming vibe as you enter. Staff is engaging, friendly, and knowledgeable of the hotel. The spaciousness of the hotel (and my suite) was refreshing. Breakfast was full of choices from cold cereal to pancakes with syrup options. Fitness room was tidy with solid equipment choices and the swimming pool is enormous and has fantastic sunlight. Two thumbs up to this Holiday Inn Express and Suites!
