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May 2021 by Jennifer S.
The staff has a serious attitude, we come to this store because it's closer but from now on we'll just go to the Evans location, the staff in Evans location doesn't act like they have a chip on their shoulder. Seriously if you hate your job go somewhere that doesn't require customer service.
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April 2021 by Benjamin Allen
Their theme song makes me want to go fix my own marriage. Fix stuff up!
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April 2021 by Jackie P.
The staff is very rude and we wee in there buying flooring and a door, had to wait over an hour to get help with the door.. then got to the register and the cashier was rude and acted like she was having a bad day... only one register and self checkouts open! Just plain bad customer service!
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December 2020 by Bob B.
Tip: If you are a Pro, they have a dedicated registered for you.
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May 2020 by Ashley S.
So after a frustrating experience with Lowe's, I cancelled our order and went over to The Home Depot. I needed landscaping bricks to do a landscaping project. I was able to order the night before and pick up the next morning (today). They are very organized and staff is wearing masks. I recommend heading over here. They also offer military discount.
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March 2020 by Jhordan W.
My bf and I went to pick up a couple things for a project he's working on around the house and was approached by Brent to sign up with their rewards card. After agreeing to it, it was taking longer than usual to get things set up and he ended up on hold with the bank. Almost 20 mins went by and we were offered waters for our wait and Brent was very apologetic. Eventually we couldn't wait around any longer and told Brent we had to get going and he graciously gave us a discount on our purchase for waiting and not being able to set it up today. He was so refreshingly kind!
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February 2020 by Leslie W.
Just left tool rental Worst customer service Associate 1 told me where to go look myself with a customer at least Associate 2 watching customer do something - Assoc 3 when tHey appeared said that big blue thing in back Really? I'll go somewhere else I'd need help with it a lot more than a direction to it location. Lowe's it is
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July 2019 by Sra. Del Hoyo
So today Tuesday July 2, 2019 at 330pm, I had an appointment for a cabinet consultation. Well, I went in hoping that the man would give me information about the cabinets to fit my project but instead he directed me to these cheap looking cabinets that I would have to buy and install myself after I repeatedly told him that I could not install them myself. He then gave me the run down on how it would be 99 dollars to come take measurements and then they would put that into their system and whatever. I wasted my time because when I looked online it looked like they could do the job. He was not helpful just like the rest of the home depot employees in the store. Absolutely disappointed.
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March 2019 by William K.
The worst customer service to include the management level. This Monday I had some free time after work b4 taking my daughter to practice. Had two simple questions about some flooring. After not seeing anyone in the aisles related to flooring I went to the desk. There was nobody there. I finally find an associate from a different section and she calls for a flooring associate over the intercom. Twenty minutes later I still have had no help nor anyone that walked by in an apron asked me if I needed anything. Finally I had it with them and walked out. After a conversation over the phone with the Gen Mngr expressing my 15 years of loyalty with the Home Depot I had it. I would be returning all the things I bought and leaving the store for good and going to Lowe's. He pleaded with me to come back and he would make it right. I told him I would give him one last chance. And let him know the day and time I would return and was assured he would help me. Flash forward to today, he left for the day. The perfectly wonderful customer service rep Ali I believe was her name, determined to help me, spoke to the next highest manager named Debbie on my behalf. She came back from talking to Debbie, she said she would call a flooring specialist and then Ms. Debbie would see what she could do. After calling someone for me she said to go to the flooring desk he would help me as soon as he was done with his customer. He came towards the desk with his customer, stopped helping her and took a phone call and started helping someone on the phone. In summary, they have the least customer friendly environment and have poor leadership that also has no moral code. Both of these days I was still in uniform. Now I never expect special treatment because that's not why I serve; however, for a company that claims to love the military, they sure didn't seem to care at all. I hope corporate sees my review and takes a good hard look at the terrible job from the top down in this store. With the exception of the customer service folks and the casheirs. They always make me smile.
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February 2019 by Gina Hartley
Just wish that they weren't so far away.
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February 2019 by Trinidad Flores
Not bad
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December 2018 by Jack Baker
Friendly.
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October 2018 by N B.
Same as any other Home Depot except they dont take your phone # or veteran ID card for vet discounts. They will straight up tell you to go across the street to Lowes for that. Happened twice. Great business model, huh?
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December 2017 by Ben Murray
Found out at 1pm my delivery for today was re-scheduled for 8 days later. After 20 + minutes on the phone, multiple transfers, and 1 rude customer service rep, I was told the soonest they could do was 5 days past my delivery date. We will not use Home Depot again.
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December 2017 by Jason Ledford
I was charged 35 dollars for an installer to come out and measure for two doors. I had to call twice for an update. I had to go to the store for an update. Not even a smoke signal.
