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March 2024 by Joe Daddy
Mr Milton is amazing very friendly professional and spot on this is the 3rd year working with him will refer him anytime
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January 2024 by Konya Armour
Milton and Victoria was friendly and helpful please go see them . And the outside was clean . And they both made me smile. They both did a job well done
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January 2024 by Konya Benning
Milton and Victoria was friendly and helpful please go see them . And the outside was clean . And they both made me smile. They both did a job well done
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August 2023 by Michael Stabile
Don't go here. It's expensive, and when they don't do things correctly, they refuse to take responsibility.My story: I filed my 2022 taxes with this office and paid almost $500 to do so.After doing the tax paperwork with the accountant, I set up a direct withdrawal from my bank account to pay my taxes. The Jackson Hewitt accountant assured me that my federal and state taxes would come out of my bank account around tax day. When April 15th rolled around, my federal taxes were withdrawn, but unbeknownst to me, my state taxes were not. A month later, I got a letter in the mail from the Georgia IRS, informing me that I didn’t pay, and I owed additional fees for not paying.I contacted Jackson Hewitt, and they told me to solve the problem myself. Only after I explained that this was their fault, they begrudgingly agreed to help. From that point, it was impossible to communicate with them. Several of my follow-up emails and phone calls were left unanswered. I had no idea what they were doing to solve this problem, if anything.In the end, after months of working with the IRS by myself, and many many phone calls, additional paperwork, and countless hours of waiting on hold, I was able to reduce the penalty fees, but I couldn’t eliminate them.After this, I contacted Jackson Hewitt again and demanded a full refund for their services. They refused. The woman I spoke to told me that it was difficult to help me because Jackson Hewitt is unable to communicate with the state IRS on my behalf, unlike with the Federal IRS. This is not true. An 8821 form allows them to do this. I know this because one of her employees had earlier asked me to fill out that form, which I did, and they had worked with the state IRS on my behalf. So, the woman who refused my refund either didn’t know what she was talking about and made up an excuse or she knowingly lied to me.During our conversation, this woman also made the point that I wasn't entitled to a full refund because Jackson Hewitt did complete my federal taxes properly. While it's true that my federal taxes were done correctly, it's also irrelevant. I paid them to do ALL of my taxes properly. Not just some of them. The work they did was incomplete, and you shouldn't get credit (or money) for incomplete work.Ultimately, Jackson Hewitt has agreed to refund me $100 plus the penalty fees, but that is unacceptable, and they should be embarrassed that they even made this offer. Fundamentally, this company is supposed to file taxes properly and make the process easier for its customers. That’s what I paid them to do. They didn't do it. Instead, they took my money and then put me in a position that made the tax process more complicated, more time-consuming, and more costly than if I had just done the whole thing by myself. It is a failure on every level, and when I explained that to them, they refused to take responsibility.Find someone else to do your taxes.
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April 2023 by Jason Knight
The store is clean the staff was exceptional and especially a big shout out to Mr.Milton he explained everything so clearly and help with any questions we had
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April 2023 by Robert Titus
Milton always does a fantastic job with my taxes. Wish he were back at the Martinez office.
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April 2023 by Carol Ford
Love the service ,Both Gentleman was very polite and great at what they do
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April 2023 by Reginald Hamilton
My experience with Jackson Hewitt was great. Milton Jeffries was very knowledgeable. He took the time to explain everything about my tax return.
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April 2023 by Jay Johnson
Jackson Hewitt is a great company because of the outstanding customer service of its tax assistants. Milton Jeffries from the Augusta office has supported my family for several years and gained our trust. Due to the complexity of my returns, I’ve compared JH to CPA tax accountants, and I prefer Jackson Hewitt. They are timely and accurate!
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March 2023 by Michael Binic
My taxes were done timely fashion. The amount owed was around $30,000 less than I expected! But
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March 2023 by EmTheUnicorn 305
This was our first time having our taxes prepared for us. After receiving well over double what turbo tax would have given us…we will be back next year! If you do go here to have your taxes done ask for Mr.Jeffries and mention the $20 off discount for preparing taxes!!!
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March 2023 by Tina Jenkins
I have been getting my taxes done by Jackson Hewitt every year since I moved to Georgia which is 6 years ago they are well experienced and it does a great great job thank you Jackson Hewitt
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March 2023 by Jane Morse
Very knowledgeable and helpful
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February 2023 by Breanna Hill
Great experience by it being my first time. They took the time to answer all questions I had before starting the process. They gave my girls coloring sheets to keep them busy.
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December 2022 by Rose Carrington
Satisfied Customer
