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January 2024 by Paul Redfearn
Excellent service. We were in the market for a new washer and dryer after the junk we bought at a big box store went out. We wanted a Speed Queen and Kelly Appliance was a dealer for them. I called and a lady named Arris answered the phone. She was very pleasant and and said they had the Speed Queen models in stock. We went down and purchased the set that we wanted. Arris answered all of our questions and knew all about the Speed Queen products. We paid for our new washer and dryer and Arris scheduled the delivery. We were there for a grand total of 30 minutes. We did not have to try to find someone to help us as you must do at a big box store and we were not told a bunch of lies to try and make us purchase the set. Arris gave us the straight scoop and was very professional. Kelly's delivery guys showed up at 9:00 this morning and installed, tested and hauled away the old set and were gone by 9:30. They were very friendly and professional and very respectful of our home and property. Save yourself a bunch of grief by buying from Kelly Appliance instead of the big box nightmares. We appreciate all the excellent service Kelly. You can't go wrong with the quality of Speed Queen and Kelly Appliance.
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December 2023 by Janie Moxley
Highly recommend. Excellent service from outstanding sales to delivery and setup. Excellent product selection, from low to the highest ends. 5+ stars. I'll only buy my appliance from Kelley!
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November 2023 by Bradford Huffman
High quality appliances with amazing customer service! Highest recommendation without hesitation!
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November 2023 by Misty Johnson
My husband and I came in Veterans day, and no one even noticed us. We walked around the entire store. So we went elsewhere. Terrible service.
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October 2023 by Brandon Whisman
Always in favor of small businesses because they are great to work with. Gabby made everything easy and we were able to buy a dryer and washer from Kelley’s appliance. Their delivery service was top notch and the two guys were extremely friendly, didn’t make any marks on the wall while taking away my old appliances, and installed my new ones efficiently. Definitely recommend this place to anyone looking for appliances.
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October 2023 by Shannon hill
Great deals and better service than any big box store.you get what you pay for.
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October 2023 by Jessica Langston
Best customer service in the CSRA!!!!! Professional and quick to help us!
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October 2023 by John Witt
Great prices and team. Kevin did a great job!
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July 2023 by Kat Kitchings
If I could give 100 stars instead of five, I would! The folks at Kelly’s are SO good to work with. It’s obvious from the first encounter that their priority is to please their customers. They are patient, kind, and fully informed about their products. In addition, after the installation of your purchase, they follow up to ensure their customers are completely satisfied with their purchase and the way it is functioning.
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June 2023 by Cole Coubrough
After many attempts of trying to get a specific model of washer/dryer at the various locations of Lowes and Home Depot via ordering online, phone calls, and in person visits, we called Kevin at Kelly Appliance and he was able to get us what we needed right away. Friendly service, competitive prices- I would recommend them.
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April 2023 by Herbert Johnson
I am writing this letter as a humble note of appreciation for the outstanding customer service provided by your Augusta location. The customer service concerning the sales was fantastic as it was provided by Mr. Harmon. My wife and I had experienced a rather unsatisfactory adventure with a competing appliance store. After Mr. Harmon introduced himself, we were on our way to a very satisfying, professional and competent sales experience. Not only did they offer the same product as the other store, but it also came with a much lower price, local delivery and repair service. Which would lead if need to much quicker response times for customer concerns. On 27 Feb 23, their delivery team (please forgive me) I didn’t write their names down.They were great, they were polite, professional and took extreme care with handling our product as well as respecting our home.These guys were outstanding. As the saying goes "happy wife happy life" and your customer service brought joy to my wife and happiness to my life. If you would please inform the delivery team that delivered our product on 27 Feb 23 and the replacement part (door) on the following day how appreciative we were of their service and professionalism. Our overall satisfaction with the service we received from your establishment has been head and shoulders above any we have received in this area. Again, thank you for your all-around first-class service.A Very Satisfied Customer,H Johnson
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April 2023 by Mary Y.
Kelly Appliance is a wonderful place to purchase products. I have bought kitchen appliances, washer and dryers, etc. They ALWAYS have friendly service and VERY COMPETENT. The delivery men are wonderful about making sure everything is well set up. I highly recommend them!Mary Yelton Lively, Waynesboro GA
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March 2023 by Herbert J.
I am writing this letter as a humble note of appreciation for the outstanding customer service provided by your Augusta location. The customer service concerning the sales was fantastic as it was provided by Mr. Harmon. My wife and I had experienced a rather unsatisfactory adventure with a competing appliance store. After Mr. Harmon introduced himself, we were on our way to a very satisfying, professional and competent sales experience. Not only did they offer the same product as the other store, it also came with a much lower price, local delivery and repair service. Which would lead if need to much quicker response times for customer concerns. On 27 Feb 23, their delivery team ( please forgive me ) I didn't write their names down. They were great, they were polite, professional and took extreme care with handling our product as well as respecting our home. These guys were outstanding. As the saying goes "happy wife happy life" and your customer service brought joy to my wife and happiness to my life. If you would please inform the delivery team that delivered our product on 27 Feb 23 and the replacement part (door) on the following day how appreciative we were of their service and professionalism. Our overall satisfaction with the service we received from your establishment has been head and shoulders above any we have received in this area. Again, thank you for your all-around first-class service.A Very Satisfied Customer,H Johnson
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March 2023 by Susan McManus
Very friendly and helpful in choosing the washer/dryer that fit my need. Great delivery guys. On time, good job, cleaned up, took old units away. Everyone I dealt with answered any questions I had.
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January 2023 by Donna Posey
Needed to replace my dishwasher and like to support “local” businesses so went to Kelly’s. Kevin did a great job showing us a couple of different models comparable to our old model. We purchased the dishwasher and it arrived sooner than anticipated which was wonderful. Good folks to work with and their installation staff was awesome! We were contacted within 24 hrs and scheduled an installation time. Installer called ahead to let us know she was in route. Dishwasher was quickly and competently installed and she provided instructions on settings, use of water and power. She also tweaked a cabinet piece to improve the aesthetics. Great job, highly recommend!
