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March 2025 by D
I live out of state and I was in the area and thought to visit this Loft as well as I had a return. First I noticed that at this location customer service is horrible. No one greeted us and there was only 1 other person in the store. I notice they didnt have no one of color who worked there and maybe they weren't working that day but they had 3 workers and no one in there and no one could open there mouth to greet me. Then one worker saw my daughter and asked her how was school. Ummm ma'am first you can't say hi welcome to loft and then my daughter had to let her know she wasn't in school she has already graduated. Thats wha happens when you don't mind your own business. But I ended up returning an item and they told me they don't issue merchant cards because it was over the 30 days and they would put the money on my account. So I asked could I shop online she said yes. Well it's the next day and I am back home and I go online to maybe do some shopping and I don't see the money on there. So I called Loft and the lady was clueless and then gave me the number to customer service. Ma'am yall need to be educated on what new changes are happening. I spoke to customer service to find out I can't use it online I have to go instore to use and the the associate will be able to pull it up. Which that alone is crazy. I will not be returning to this location and stick to my Loft in my state because they know how to greet all customers, they have people from all backgrounds working in there and you see a lot of diverse customers.
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August 2023 by Christopher Elliott
Very friendly staff helped get us whatever we needed and were coming over and asking if we needed anything! Some nice tops apparently.
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October 2021 by Ronni Cross
Great shopping experience. I received a warm welcome. The staff was super helpful and kind. Katelyn, you're awesome.
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October 2021 by Tazzyt Waller
They have lots to look for also they have beautiful items
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November 2020 by Francis Bolton
Everyone in this Loft store is pleasant, helpful and a pleasure to deal with.
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October 2020 by Margaret Jenkins
Checked out their clearance racks for grand daughter great bargains but not in all sizes
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September 2020 by Husby C
The clothes selection has been hit or miss. Sometimes we find great things...other times not so much. One of the employee in particular doesn't follow the store's own protocols for masks which causes us to question coming back or not. The sales (when they happen) can be worth it as the clothes are high quality and can be bought for lower price when going at the right time with the risk of no returns.
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August 2020 by Randale Pete
Very nice helpful people
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August 2019 by Patricia H
Great Store..Great Service.
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July 2019 by A. W.
I really enjoy shopping here. I’m a teacher, and their merchandise is always in line with my dress code. Employees are friendly, and I love their jeans and dress pants for those of us who are curvy at the bottom!
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July 2019 by Caitlyn Parker
So I work at this store and I love helping clients that shop with is so I’m a little confused when the reviews say no one greets or helps customers when they are in. If it’s busy, yes, we usually only have two people working at a time so it gets hard to greet every single person that walks through our door but we do the best we can! Secondly, if we say you need the card that was used to purchase a gifted item, that means the person returning it didn’t have a gift receipt and only had original receipt. So make sure to ask for a gift receipt. If anyone has a bad experience at our store please tell us then, we are always looking on ways to improve! Thank you!
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June 2019 by T. Austin
Love LOFT. Hate this store. Will only shop online. Unfriendly staff. I work in an environment that is extremely customer oriented, so it's disheartening when no one greets or acknowledges you, let alone asks if you need help. I will no longer do in-store pickup at this LOFT, because the items are always listed as “available†online for in store pickup but they NEVER fulfill orders. Even if I have 10 items, not a single one will be fulfilled.
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May 2019 by PATRICIA H
Great Store..Great Service.
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March 2019 by Hannah Funk
Super helpful staff. Went out of their way to help me find the right pants. Great customer service.
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March 2019 by Stephen Leathers Sr
My wife tried to return a Christmas gift only to be told it couldn't be returned. Needed the credit card it was purchased on to receive a credit. So much for gift return.
