Lowe's Home Improvement offers a wide variety of products for home improvement needs. Customers appreciate the assortment available, but many express concerns about the store's staffing and checkout process. On busy Saturdays, long wait times at registers are common, with customers often waiting around 15 minutes. There is also a call for more open registers, as self-checkouts are not favored by some shoppers. While some staff members are noted to be helpful, others seem less available, leading to frustration when assistance is needed. Customers suggest having a map or directory near the entrance to help navigate the store efficiently. Additionally, curbside pickup has received positive feedback, although clearer communication about item availability is desired. Overall, while Lowe's has strong product offerings, improvements in customer service and checkout efficiency could enhance the shopping experience. Some customers feel that Lowe's has drifted away from being contractor-friendly, which may impact their loyalty.
I was on a volunteer trip rebuilding homes from hurricane Helene and was here several times buying materials for the project. I never had any trouble. There could have been another cashier at least once so the line wouldn't have been so long
February 2026
Seems to be better store than it was. Better products, quality clothes on sale now. Improved shopping experience. Like most retailers, assistance has to be tracked down.
January 2026
More crowded than usual because people are preparing for the upcoming ice storm.
