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March 2024 by Connor Waldron
Is it right to cancel with maybe an hours notice on a young mom who has been waiting to redeem the gift card she purchased pre-pandemic, mind you this is the third time she’s been cancelled by this location? Is it correct she’d have to pay ME +50% if she treated your time the same way? No, it's not right or fair. What is your customer’s time worth? What is their future business worth? What are ME’s values, surely not this? How can ME make this right? How about this suggestion: refund our gift card.
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March 2024 by Sarah Waldron
Don't even bother. I have made 3 attempts over the course of 2 years to get a massage from this location and each time it has been canceled because apparently mr.charles doesn't like to show up for work. I can't even comment on the quality of the massages here seeing as how I have yet to have one. What a complete disappointment.
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March 2024 by Bridget Redig
Laqoia, their Esthetician, is the best thing about this location of M.E.
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March 2024 by Dr. Mary Clare
Didn’t know what to expect. Pleasantly surprised with the stretch experience. Looking forward to seeing her again ?
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March 2024 by Colleen Kelly
Rachel is great!
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October 2023 by T
On the day of my appointment. I received a text saying my appt. was canceled. When l called they were very short and acted as though it was my fault. The person refused to give their name nor allow me to speak to a manager. This was a prepaid service for my anniversary. I felt belittled as though they didn't value me as a customer. When l advised her the services were already paid for. She then attempts toupsell me.
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September 2023 by Christine F
The customer service today was phenomenal. There is new management and staff here and I’m honestly blown out of the water. Their communication and problem solving considerations moved me immensely. I received a massage by Rachel and her hands were so warm even with the gloves she used, I fell asleep a couple times. Heard myself snore and everything. Embarrassing. Anyways. I’m very glad to walk in and not feel like I have to prepare to be neglected as I felt with previous service/staff. Customer service on a level I myself provided when I worked in customer service. It’s nice to be on the other end of compassionate and considerate service. Thank you for adding a great experience and memory to my life.
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September 2023 by Zara Rose Browne
PHEN IS A GEM. She is an overly qualified member of this location's team with international and national experience. She truly offers care, her best quality work, and tailors her service to the individual. She stretched me and massaged me and left me feeling better than I've ever felt after any massage. I cannot recommend her enough.
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September 2023 by Angela Dykes
Shae is absolutely amazing. She is knowledgeable and professional. She gives the best facials. My face feels and looks amazing! Thank you! You are Rock Star!
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September 2023 by Nicki Rios
Racheal.K is outstanding. She is always friendly, attentive, and knows just what pressure to apply. It’s why I’ve continued to book her services for the past four years!
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August 2023 by Patrice Wilkerson
Front desk was amazing per usual, however, my massage therapist was not. She seemed down and didn't even greet me. She called my name, told me which room to go in, said she never seen me before and told me her name was Rachel. Asked for areas to focus on and said imma step out and let you get dressed. Now normally, they are interacting with me, ask how im doing, if I want the table warmer on WHICH I DID! Afterwards they ask how I'm feeling! The only thing I enjoyed was the pressure, and the fact that she didn't talk during my massage! I also don't like the fact that im there 10 mins early, get called to the back 2-5 Mins After my appointment time and massage be Over 5-10 Mins before my time is up. If I'm paying for 60 mins I want my 60 mins! If you say be there early, I expect to be called early or ON TIME!
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August 2023 by Devonna Wilson
Just prefacing this with I was an employee at this location for a couple of months and after being there I see why clients are always wanting to cancel their accounts. This store is very short staffed, can’t keep employees and the store is very unorganized. The manager, Kameron, lies and tells clients he will cancel their account if they are unsatisfied but does not file away their documents nor does he remember to cancel the account most times which creates customer service issues for the front desk staff to deal with when they are charged for sessions they can’t even use due to scheduling conflicts. I was fired for a personal dispute with Kameron (after the store closed) over how store closing procedures and extra work that he promised to help me with that he did not help me with. 2 days later I was fired and one of the listed reasons was due to me wearing blue Jean overalls on Sunday July 30 which was a lie. I was dressed in business casual slacks and shirt.The manager Tisha (who fired me) and one of the owners Michelle did not review the cameras or lied in agreement with Kameron but refused to show me the footage of me wearing overalls. This lie was made up after the argument. The manager who was once my friend, went on my Facebook page, saw a pic I posted on July 30 which was taken the previous day and lied and said I wore that outfit to work. I have time and date stamped pictures and videos from the day in question but no one listened. It was just an added lie to get me fired because he was upset. I was dressed in business casual and yet was told that regardless of if I wore the jeans or business casual I was still in the wrong. My big issue is I was lied on about an outfit in which all the front desk has worn business casual but only I was fired for it even though the entire front desk staff wears business casual with no issues. Tisha told me that regardless i was in the wrong. The notice also stated that I was verbally and on paper written up several times when I had one written write up which was marked verbal warning and was supposed to have 3 more write ups to be fired. Again looking at time sheets, all employees including managers have been late several times yet I was singled out due to the argument. Following this I asked my termination paperwork and was sent falsified termination papers which listed tardiness as my only reason for being fired when that was not what was read to me nor discussed with Tisha. Also, the managers wife (who was hired by him but does the least work) wrote me on Facebook asking me to stop writing her husband but no accountability for their scams and lies. Current employees has done worse with no action against them. There was also flooding, mold and leaking rooms that have yet to be fixed but hidden so customers don’t complain. I’m upset about the lies and unfair termination. I do not want this job back I just want the truth to be exposed. To the owner and Tisha I hope you will review the camera from July 30, 2023.
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August 2023 by Whitnee Brown
Its impossible to get an appointment here!!! I have 3 gift cards cause I use to use Massage Envy in Charlotte but the Augusta location NEVER has appointments available. The two I did schedule were canceled day of. Absolutely ridiculous!!!!
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July 2023 by patrice keith
Kawn was amazing she make sure she does her job in a professional manner. When she’s done. It feelLike you have a new body parts. And you feel well pleased. She’s the best!!
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July 2023 by Charly Reed
I had my first appointment with Jason May 18th and he was great. Receptionist asked if I wanted to join the membership because it would be cheaper at $75 a month and I would get additional services at a discount. She never explained the terms or conditions and like a trusting naïve person I authorized verbally for her to sign me up; I NEVER signed a contract nor did she give me a copy of my contract. Jason said for me to come back in two weeks but the next available time for him was a month out so I scheduled. It got canceled. They took $75 out of my account. I try online on their app and call to reschedule Jason is still unavailable for a month. I go into the store and tell Taylor I want to cancel my membership. She gives me the forms and I fill them out she says allow 10 days to take effect. She scheduled me with a new person on the 21st without my permission but called days later that they needed to reschedule. July 19 2023 they take out another $75. I go up there and Taylor; an unidentified male who said he was the manager and a woman named Ms. Brice who said she was the general manager was at the counter. Taylor greets me and I explain that I canceled my membership and they took my money again. Ms. Brice asks me to take a seat while Taylor pulls up my information. The manager had stepped away she goes to get him and he comes back with my cancellation form and says I can’t cancel and that I should have never been given the form. He never explained why and when I said the membership was not explained and they are taking money for service not rendered and I am canceling. Ms. Brice spoke up and said they would refund the $75 and gave me an appointment the next for a 60 minute massage with Jason and a 60 minute facial. They didn’t refund my money. I have reported them as a scam and fraud business. Don’t fall for the membership!!!
