-
March 2025 by G. Q. Brathwaite
Good customer service, caring staff, will go above and beyond.
-
February 2025 by Ashley Molina
Seems like there is never enough staff working EVER
-
January 2025 by lose ur sense
Heavily understaffed, substantial wait times, staff happy to give you the run around. Has been over an hour still waiting for just a debit card
-
January 2025 by Johan Santana
I had a terrible experience at this Navy Federal Credit Union branch. I waited over an hour just to be seen.
When I finally got to a teller, they were rude and dismissive, barely answering my questions. It felt like I was bothering them rather than receiving help.
I left feeling frustrated and disheartened. I definitely won’t be returning! Avoid this place if you can!
-
December 2024 by S A
It's OK service, be prepared to wait over an hour if you need any help though.
No Navy Fed, I don't need help with the app. Management already knows they need more tellers here, but they're not fixing the problem.
-
November 2024 by Jessie McK
Each time I visit this bank, there's a line.
This credit union doesn't need a greeter. She needs to have a teller station to assist with customers.
Don't bother with the mobile banking response. Mobile banking has deposit limits and some of us prefer to do our banking in person.
I have 4 accounts with NFCU and I'm considering moving them to SRP or another credit union in my area
-
November 2024 by Jeremy Stanley
We got Navy Federal for the in-person banking but they apparently cannot handle things like other institutions in a timely manner, so I will be closing my accounts. They can't verify the authenticity of USAA debit cards for larger cash advances and the cashier's seem lazy or unwilling to verify cashier's checks for immediate use. Apparently this institution is meant for the simplest of banking needs and not handling/letting you access money in larger amounts like every other normal bank out there.
-
September 2024 by Sarah Wood
Always a long wait, as numerous other reviews have mentioned. Today there is a line out the door and only 1 teller. Made me nearly an hour late to work because I had to put checks in the bank to pay a bill due the same day.
-
September 2024 by Tyler Keip
Customer service was very bad there was office people in every office and only 1 teller with a line out the door into the parking lot seems they need to have more tellers and less office people. Stood in line for 45 minutes just to cash a check
-
September 2024 by Devon Sitton
Be prepared to stand in line for an hour. This place is routinely understaffed and incredibly slow.
-
September 2024 by J Hub
The wait in line to see a teller averages 30 min to an hour. They only have 2 people available even when the line is out the door. The tellers spend time having personal conversations with the customer instead of just attending to the reason they are in the bank. It should be some type of guideline in place for when the bank is crowded to where all teller machines should be operated
-
September 2024 by Gloria Rivera
This bank have someone at the front that does not help at all and some other agent that are very rude, I deal with banks all the time but never encounter one that made me feel very unwelcome .. so sad.. we have enough of rude people in the world.. The Clerk Brigette was awesome great service and very polite...
-
August 2024 by Mz. Hightower
Just horrible!! Too many people that are not being served in a timely manner! Why are you in a bank for over 2 hours!!!! BBB and twitter needs to know!
-
August 2024 by Russell Cummings
This branch assit manger is not a customer friendly. If customer service says something can be done. You should make it happen.
-
July 2024 by Madison Cherry
They need to hire more than 2 tellers. I’ve been here for 45 minutes just to deposit some cash. 45 minutes..
