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February 2024 by Casey F.
The slowest and least efficient NFCU anywhere. I come here on a regular basis only due to it's location. The lines often exceed thirty minutes. They typically only have two tellers for four stations and the line literally goes out the door. If you have any time at all, go to the other branch! Edit to add: I'm sure NFCU wants us to all use the app and not come in. But sometimes we have no choice but to come in. The answer is to add tellers, not to tell customers to use the app when they can't. Read the other reviews- we are all saying the same thing - two tellers at this location is not enough!
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February 2024 by MNO O
This branch is as slow as molasses. When you have over 20 customers in line and only two associates helping them at the beginning of the month at 9am, that is poor management.
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January 2024 by Kenneth Lucas
The lady at the front desk has helpful. The line was long, but I did everything I needed to do on the ATM I the lobby.
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January 2024 by JoJo Mullett
If I could rate this location lower I would. The lines are horrendous. They consistently have only 1-2 tellers working with a line that goes out the door. Expect more delays as other employees come out from the back and interrupt a teller or two with tasks regardless of all of the waiting customers. I have been in line numerous times with wait times over 30 mins. Since I do not have a choice to bank elsewhere for my credit union I am forced to use this god awful location. Bring a blanket and a cup of Joe, this Navy Fed with suck the life out of you.
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December 2023 by Clement G.
My experience with this bank has been so disastrous that I would never recommend it to anyone. As member of the forces, sponsored by another customer, I've been trying to open an account for 4 months and every step I've taken has ended in failure. The online procedures return error messages, the 4 on-site appointments were useless and I find myself in a delicate personal situation, without a bank. It is hard to believe that this bank dares to display the values held by the military institution, it seems to me to be the complete opposite.
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December 2023 by Rob Mallory
Long lines on a Monday and no signs saying what line is what and customer service was very poor.
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November 2023 by Phillip Lyons
This location has single handedly made me consider closing my account and walking away from Navy Federal. Friends and family are now regularly harassed by the Rent-A-Cop security in the parking lot. Don't go to the branch, and I strongly recommend you consider another Credit Union or Bank.
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September 2023 by Theo Hudson
To start I don’t normally fill out reviews. I think that they are normally full of people who have nothing else better to do than whine and complain about things that are irrelevant. That being said the service at the Robert C Daniel location is horrendous. Apparently they missed the class on data entry day because for the six months I was a customer they had my birthday as 10 years younger than I actually was. Although flattered that they thought I was in my 30s and not 40s it was a nightmare every time I came in for service. When asked if I needed to fix it, on multiple occasions I was informed that it was okay and the system would be updated to reflect my correct age and date of birth.Then the Saturday that I really needed to access my account happened. I was denied access to my account after waiting 20 minutes in line and told that I need my passport OR birth certificate. Upon returning to the bank I was told by the brunette with the “veritas” tattoo on her left arm that I in fact needed both. After coming back a third time I was told by another bank employee that I only needed my passport. Some internal remedial training for the staff at this location is desperately needed. As a Veteran, I am appalled at service here and I am going back to USAA.
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September 2023 by Jai
One lady in here is either RACIST or hateful. The sad part is she was training another employee. Not once did she small or greet me. My 2 year old wave bye and she couldn't even wave back. Not only that the wait time here is ridiculous. It doesn't matter what time of the day you come. The employees wait 10-15 minutes in between customers to help the next one. Rising the clock. Some of the people at the front don't know what documents you need making me waste my time waiting to be told oh you need a hard copy of your DLs for a name change. This location has went down drastically.
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September 2023 by Shawn Hall
Same yourself a half hours and just go to the Grovetown location. This place is beyond busy and with only 2 tellers available, it's an extremely long wait. I'm actually currently still in line as I type this, it's been 26 minutes and I'm still 4 people away. Not the banks fault, its just the only Augusta location.
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September 2023 by Toi Flan
The Branch Mgr Susan/Susie called in reference to the survey I completed 3 weeks ago about being charged $5 for a replacement card. The BM stated they do not charge for a debit card, we went through the charges(BM used app/sytem as I used my text notifications) major difference and discrepancies. My text notifications showed all transactions in real time as the system DID NOT nor did the interrupting, cut me off and sarcastic BM have any positive reason as to why the system isn't showing the same transactions. She could only recommend me to use the app and she was only trying to help as they don't charge for a replacement card. The BM even stated it might be a coincidence, I then asked how would anyone have the new card as I received the notification as I was walking out the branch from just receiving the new debit card? Susie/Susan again suggested me to use the app as she is not seing the charge. I asked why would I use the app that doesn't show in real time nor is it updated, 3 weeks later as your system isn't showing the $5 charge along with about 5 other charges and a couple of deposits & transfers? The BM again repeated she was just trying to help and they don't charge. I then asked what assistance did she provide, the BM response " Well I guess I didn't " I begin to go through the charges and she cut me off again to state her famous purpose of calling. After nearly 10 minutes and no doubt confirmation the system is NOT accurate and the BM obviously did NOT care, that I needed to get off the phone and leave a Google review as I am now afraid of the Credit Union's system inability to accurately justify the money in my account at all times and the lack of concern, disinterest and the lack of getting down to the bottome line management displayed is very concerning. Especially when the system do not show the notifications I received.I have absolutely no faith or trust in Navy Federal CU as I once spoke highly and highly recommended to others.Yet again I need a trust worthy CU or bank, any suggestions???
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September 2023 by Juanita G.
Long long lines to see 2 tellers One atm out of order. Lines very long here....it's before noon These tellers work hard to keep the line moving.
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June 2023 by Erica S.
Customer service is SLOW! There are 2 tellers on a Friday morning. One talks too much to guest about nothing important, the other moves like pond water. Teller ID D2849 had my ID in front of her and still mispronounced my name not once but 3 times. Why are we waiting 37 mins to deposit money? 37 minutes!!! USAA needs to start accepting cash! I will be done with Navy Fed for good!
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May 2023 by M M
The lady at the desk in front door (Rachel) didn't even ask anyone what they were doing so she could guide them to the proper place. She sat there and just assumed people knew what line they needed to be in for whatever they needed done. Do better. Other Navy Fed's have the people at the check-in ask what they're trying to get done and get them to the right place they need to be. It minimizes any problems and also don't waste their time in the wrong line.
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April 2023 by Ronald Bell
I’ve been a member since 1990.NFCU is the best credit union in the country.They provided direct deposit before most of the country knew what direct deposit was, Lol.One Christmas night I called and got an approval for a house loan.24/7 and 365 days a year you can call upon them for just about anything.The services are free and great.Checking and savings, credit card, auto loan, IRA’s and Certificates, Mortgage and Insurance.Thanks NFCU.
