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July 2023 by Donna Shirey
I called Sams bakery on Bobby Jone this morning to order a 10” round cake for a birthday, I couldn’t get what , I’ve ordered every year , they gave me a hard time, so I called the aiken Sams and the lady was so kind and helpful and she gave me exactly what I ask for, no argument, just very helpful and kind,this wouldn’t have been so bad , but the girl acted like I didn’t know, I retired from cake decorating and a bakery, I know how big a 10” cake is, I know what fits on it. plus y’all did a beautiful job on this cake every year up until TODAY! I won’t be back!
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May 2023 by Garrett G.
This store Sonja Harris They said city employees can get a plus card for $60. Yet each time I go there. She's in a meeting, left early, off on Wednesday. Call and they pick the phone up without saying anything and disconnect the call. So why offer if your the only one who can approve it.
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September 2022 by Roy H.
This never has rotisserie chickens after 3pm for those of us that work and try to feed our children it's a hassle
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August 2022 by Elmo W.
I have been a customer for years but yesterday was the first time I've ever had experience that had me so upset but yesterday after buying a TV I was going to load it but I saw a employee just standing around so I asked him for help but what happened when he decided to help was a rude wisecrack He said some that was very inappropriate towards me as if I was the bottom of his shoes Remember young man one day you are going to be a older black man one day Dominique
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July 2022 by Orshawa G.
For the life of me I don't understand why everyone paying with electronic funds isn't using the mobile app! That's the simplest way to get the most out of your shopping experience by skipping those ridiculously long lines! I use the curbside service often as well! I never have problems here except when they run out of inventory on certain items. Otherwise, it's my bulk shopping go to!
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July 2022 by Jimmy Cave
Great stores, clean, and friendly staff!
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July 2022 by Tiffany Bickel
Bad experience at customer service- not only was I unable to return 2 pairs of pants, something about having to call customer service to get a return label, but even when I approached the employee it was me to say hello, how are you, her response was “fine”, no return greeting, and then she (I know what her name was) continued to be unpleasant- I guess she was having a bad day and so I needed to receive that energy?
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June 2022 by Crystal M.
i went with my daughter forst time in many years I been. The lady at the e door wanted to see her membership card she doesnt have one she was told they don't do cards anymore. I had run to the car to get her phone while everyone else was not asked to see theirs we shopping this guy comes up says want a free knife I'm announcing in about two mins . I head over near produce my daughter need help with my grand baby she gotten Ill near by . When he hands the knives out he says was you over here I said yes I was over there even though I didn't really hear what he saying. He hands me the knife and says do you want to purchase a set. I said how much is the set he said I guess you wasnt hear for the demo.He said your not suppos to get a knife since you didn't listen. I sat the knife down and said hi can keep it. He said Ok . I would have really been interested I'm very easy to make a sale to but not from you sir ! We did the scan and pay my daughter has two cards set up one main one it checked out on the wrong card . We tried calling couldn't get them on the phone it's impossible! We went back to fight the parking spot with a crying baby I sit with for 20 mins until they fixed the issue .
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May 2022 by Tabitha Hollimon
manager that was at the door today was rude and use his title to suggest in stupid. He was arrogant and lacked good customer service skills. short and on the heavy side, didn't catch his name but he needs training.
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May 2022 by Danielle P.
Location: 5 Parking: 5 Cleanliness: 5 Customer Service: 3 I visited this Sam's location on Saturday on our way to Atlanta, because it was conveniently located just north of the I-20 interstate. I needed to pick up some supplies for my business, and I figured since they had just opened up at 0900am that I'd be guaranteed success. Well to my surprise their was 3 items I was specifically searching for, and this location didn't have any of them. When I stopped and asked a store employee about the items, their response was "oh, we haven't had them in a while ". So I'm pretty confident that I won't be returning to this Sam's location for my business supplies. Now if there is other household items that I need, and I'm in the area I might stop back in.
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November 2021 by Valerie C.
I love Sam's Club - everything you need in one place and fair prices. This place looks like all of the other sam's locations I've ever visited. Pretty clean but very busy. My only complaint is that there are not enough cashiers and the self help registers always act up so you end up having to wait until someone can assist. Besides that I enjoy coming here to restock and buy in bulk. Great place!
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November 2021 by D.L. Snyder
pizza at the snack bar is delicious
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August 2021 by Nathaniel W.
We don't come often but when we do I enjoy it here. We've got a temporary membership but don't think we're going to extend. They do have a variety of items. Toys, household, bakery, produce, everything. Easy check out through the app if the lines are too long. A little snack area when you're exhausted from shopping. Check the app if you're looking for a specific in store item so you can save a drive. We've done that and knew exactly when an item we've been waiting for came back. Very helpful.
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July 2021 by Karen Edmonds
Great costumer service in the tire department!! Would recommend to anyone!!
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July 2021 by Erika W.
We haven't been to a Sam's club in a while. My dad is a member back home and had a friends/family 3 month free trial and gave it to us. We might have gone a little overboard but hopefully we'll be set for a while with all our bulk snacks and goodies. We only encountered three employees, one checking us in, one checking us out and one who was stocking the freezer section. The two in/out were friendly but the freezer stocker was honestly great. He was stocking these stuffed waffles and saw us eyeing them. We asked if they were good, and he was like "I don't know for sure, but MAN they look tasty" lol. We ended up saying why not and grabbing a pack. A little surprising given Covid is still a thing, but they had food tasting stations up, and today was a ribeye that was fantastic. Almost got me to buy it. Check out was simple, but if the lines are incredibly long we noticed you could check out and pay on the app instead of waiting. Pretty handy in the future! Don't be like me and forget to bring bags for your items!
