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November 2023 by Tee Steward
It's listed at K CleanersI spent over $200 purchasing new uniforms and $150+ in alterations.I had to pay for US Army nametapes twice bc the embroidery is different at the alteration shop vs the ones purchased from clothing and sales. (If I wanted them to match the name tapes)The reason I'm giving this a 1 star rating is because of the costs, lack of communication, and professionalism.I was told to pick up items at a specific time only to be told to wait late evening or next business day. It was never explained at the time of the drop off, clothing is sent to an off site vendor for alterations. When I asked of someone could call if they items arrived earlier, I was told no come back after 6pm or call on my own. When I tried calling earlier no one answered the phone.Don't give dates and times of pick up if you can't accommodate.The costs are ridiculously high. If you don't want to be charged extra you have to remove velcro and patches yourself. I have never experienced customer service like this.Now I'm being told I may or may not get old patches back bc once again items are sent to off site vendors for alterations.The lack of concern, dismissive attitude, and no Empathy for incinveniencing customers needs improvement. The two workers that are there now seem to have 0 tact or customer service skillsets.This is a main hub Service members use on post, and some people have no other options to use. From looking at previous reviews, I am now worried that my uniforms will be messed up when and if I receive them.
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July 2023 by Tamara Penn
Rude and unprofessional. They complete services not asked for and demand payment. Use an off post business and save yourself a headache.
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September 2022 by Yazmin Rios
New name, K cleaners. Same bad customer service. They charge an exorbitant amount money for an alteration. Terrible job done into my ASU. The ladies lack of customer service and all they want is your money… Not a good place to go. They should no be allowed in a military base.
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March 2022 by T Brink
I saw the reviews a bit to late so I knew what to look for. They had a bit of name tape sticking out and the rank stiching was a bit wonky. I hung it, inspected it and they fixed it on the spot.
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February 2022 by Spencer Ng
I took my Officer ASU coat in to get the wrist ribbons changed out (branch transfer). They charged me $46. The ribbons part they did a good job, but they left the interior lining super loose in both sleeves, so much that they’re pretty much coming out when I’m wearing it. I took it back and pointed out the deficiency, the tailor came out and he looked at it, and he agreed it needed to be fixed. They took it back to “fix it”. I return a few days later to pick it up, and literally NOTHING was different, as if it wasn’t even touched after they took it. What a joke! At this point, I’m so done with them that I refuse to take it back again to be fixed.If you have a car, go off-post and utilize another alterations place, because clearly this one does not take quality and customer satisfaction seriously.
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February 2022 by JT Fountain
Eager to help staff and knowledgeable. Work well with high traffic demands and meets their deadlines
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December 2021 by Alexandria Bell
Shoddy work. Corners of name tape not sewn down. Every blouse has overlapped fabric sticking out from behind the name tapes and US Army tape. Took 6 tops in. They messed up 5
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August 2021 by Bernardina Wallace
Very pleasant and friendly workers.Lady's can sow really good. ??
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July 2021 by Akili
told me i could pick up at 6..... wasn't ready told me 630 still wasnt ready finally told me 730 " i wont close ill stay open until yall get your stuff " closes anyway ....why are they still allowed a contract
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March 2021 by Sebastian Brown
Terrible communication, contacted a week prior to ensure readiness on certain day, they confirmed lunch time. Day rolls around and it's not done. Lady working front says my stitching is on the truck, I leave and realized there's no reason for it to be on a truck. I call them and they changed their response to half my order is done and other half will be done at 1400 despite originally saying it'll be done at lunch time. Wife goes by at 1400 and it's still not done, they decided it'd be better to argue and blame us by saying the receipt days 1800 which is indeed true but don't go around telling customers filler responses on where items are and not tell me in person whether parts are done or not and also pickup times. They definitely aren't tracking what they are doing here and judging by other responses it still reigns true. I'll definitely be taking my business off post from here on out. Not sure if there is a communication barrier or not but each encounter definitely had fallacies.
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October 2020 by Clayton Hoskins
Bad communication and they spelled my name wrong, got my phone number wrong, and left items off my order. I called to correct the phone number and name for my uniforms sake but they wouldn’t add the item I wanted even though they realized they missed it bc it was over the phone. I work nights and sacrificed sleep to get this order in so I got mad and picked my half complete uniform up and took it to total force out gate 5 to get it done right. This place should be shut down.
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October 2020 by Ausdin Pender
Lacking communication. Unwillingness to work with client. Inability to understand base line requests.I was reassured rushed service at the front desk if required, complete falsity as they outsource sewing to an offsite location in SC.When I requested to contact the site, the manager didn’t understand what I was asking/where the site was etc. just told me it would be delivered before/after 6pm on the day it was templated to be complete.Worst experience with a seamstress thus far.
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October 2020 by Jonathan Showman
Paid for expedited service and they said they would call when it was finished. They didn't call.
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June 2020 by Milky SpongeCake
Misspelled my name twice and did not receive my two US Army tapes get either. Paid over $20 for 2 Name tapes and 2 US Army tapes and haven’t received what I asked for. Have been trying to call for the past hour but no one is answering. Honestly will probably just get my money back and go someplace else. I even wrote my name and spelled it out for them.
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April 2020 by Carlos Aragon iii
Not true to the times they tell their customers for item pick ups
