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September 2023 by Shemeka Jones
New management ASAP! First off we had to kick in the room door because it was difficult to open. The floor in the room had a dip in it. The refrigerator and stove was nasty. The housekeeping staff doesn't understand english very well. The breeze way was wet and smelled pissy. We rebooked our room each morning at a lower rate then what they were actually charging. The second day they price matched what we found online then they had the nerve to tell my fiance that they wouldn't be able to price match or honor the lower price online the next day so I went online and booked the room for $38 which came to be $47.54. When I went in to pay for the room and give them my reservation number and ID it came up to $60. I asked if they added more taxes on top of the $9 taxes that was already added. They said no that's what came up on their side which I knew was a lie. Then asked for a AAA card knowing damn well there was nothing about AAA on the reservation. They were mad because we found a lower rate than what they were offering. I explained to them that I will be reporting them then got mad and they started speaking in another language smh...We got our deposit back after they tried to rush my fiance out the room in order to get it back. We will not be going!
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July 2023 by Katelyn A.
Terrible experience; would give 0 stars if allowed.When first arrived staff wasn’t to nice. The first room we were gave the door handle fell off.(on the 3rd floor, room 310.) We could not get out of our room. The room was not in the best of shape(very ran down and tore up). I wanted to leave that min, front desk gave us a new room. It wasn’t clean, had bugs. Not something I wanted my kids to sleep in.Went to front desk, told him my issues with the new room and that we wouldn’t be staying. Checking out. He claimed to have issued me a full refund (could take 3-5 days).The next morning I check my bank account my account had been charged twice for a room we did not stay on. Called the hotel she claimed we were still in house so she charged us for the room. She also claimed to have refunded that amount due to us not being there. The moment we got off the phone my account was charged a 3rd time for the room I didn’t stay in. Called back lady was rude and hung up. I called the only 1800 # I could find. Drove out of my way back to this nightmare to show the lady she’s charging my account not refunding it. She was very rude claimed to be assistant manager, mumbling under her breath and rolling her eyes.Now it’s a waiting game to see if I’ll get my almost $800 they stole outta my account.NOT HAPPY AT ALL.Rooms: Unclean, tore up, smells. Not safe at all. Door handles fall off.Safety: NOT SAFE AT ALLNoteworthy details: Terrible customer service.
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February 2022 by Taylor G.
This hotel was absolutely disgusting! When we went to our room it smelled so strong of cig smoke we had to request a new room. The new room was already occupied and we Walked in on a man in the shower! After that we just asked for a refund and left. Will never be booking at this hotel again!
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January 2022 by Wanderlust T.
Blood stains, vomit, urine stain all over beds and rooms but the kicker was when I left the room to transfer for 5 minutes and 2 crackheads broke into my room to do drugs, we walked in on them. It was scary because I have a toddler. They came out with powder all over their noses, slurring words and falling over. I was so scared, one of the workers there helping me to be nice threatened them to call the police and they fled. I was there only an hour and had to check out , music was bumping through the walls and this was evening time! The GM was useless and mean, the fat receptionist was even worse and antagonizing. It's like they thrive on being mean to guests especially if you are not a prostitute or drug addict, they seem to prefer that. The only people that were decent & kind there were the housekeepers, such a shame. They should run the office, they were kind and professional but abused, I found one housekeeper crying in her room because of how bad the office fat girls in charge treated them but they have more heart and better customer service. This place needs to be burned down to the ground, I checked out within an hour, it's unsafe, gross, drugs, not to mention people just breaking in your room. Please stay away, it's not what it looks like on the internet, room smelled of heavy drugs, no toilet paper, no pillows,no living area I was promised, dirty and disgusting and bodily fluids everywhere, drug powder...I cried so much cuz I had a baby and I had to leave. This place needs new management or shut down. I'm mortified. Go at your own risk.
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December 2021 by David M.
I booked my 9day stay on my choice hotel app and booked for a price of $511. When I checked in to the hotel I was charged $547. I wasn't told the price and only found out the next day after checking my bank app. I went to the office to inform them I was over charged and told I would have to come back the next day to talk to the GM about the over charge. I came back the next day and talked to Inez Luke(the GM) and was told there was an additional $5 a day tax. I asked " Why was I not told about this additional $45 charge" and was told that choice hotels messed up on my booking and they don't update the way they are suppose to. I left and called choice to explain the situation and was told by choice that the price they were given was from suburban and they would have to reimburse me the over charge. I go back to the office to tell Inez what choice told me, she called her boss to explain the situation but he would have to call her back the next day and she would call me back and let me know something. I have received no call back and am still out of the additional $45. The room I was given was disgusting and have enclosed pics.
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March 2021 by Vaniesha W.
I came across this place on hotels.com I was low on funds & didn't want to pass up my weekend with my son so i booked here. But the pictures on their website is false or maybe just the room i was assigned too needs upgrading. When i got in the room it smelt like cigarettes luckily i brought my own clorox wiped & febreeze. it needs some extreme updating the carpet old & dated they only put a sheet on the bed with two pillows. Like ok you all can give 4. there was a bug on the floor when i walked into the kitchen there is a bag over the smoke detector. I know this is an extended stay so they may give the bare minimum due to people bringing their own things but i got this place because of the stove fridge & microwave since I have my 18 month old son. it didn't seem very clean when i came in i wiped down everything because i wasn't sure when the last time it was cleaned. in the bathroom there is a leak over the shower from the room above the faucet handle came off. I know this is a smaller town & things may be harder to come across but as one of the few hotels who does extend stays there needs to be some changes.
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March 2021 by Clarissa H.
EXTENDED HELL STAY HOTELThis place deserves to be close down.. This place has really went down. This is the most nastiest ran down place I have ever been in. Let's start with the staff..This woman (Domique) is so unprofessional this lady does NOT need to be in customer service . She really need a lot of training classes. Left a so call note for management haven't heard from who ever that sorry person nether... Whomever she is she is sorry too. She was supposed to call me Monday and I'm still waiting. I ready dont understand why people get these places and run them in the ground. And allow the drugs come in the facility and take over. And not care. They don't clean the rooms after the guests because if they did I would not have has a use syringe in the bathroom above the shower (206) Then got put in (209) and it was decent. But the one day we was there I was sick with the smell in the room and no one never came to clean the room. And the next day this lady knocked on door and finally got the trash and dirty towels and i still to this day waiting on clean ones.. Sad. Not only did i get Over charge but they lie. About the prices on choice and when you get there. My reservation said $242.26 Why when we get the that rude unprofessional lady ((Domique)) to my husband a bold face lie... Talking about she couldn't put us in a king because someone stolen the dresser out the room. That was $242.26. She had to put us in a different room that was cheaper. How isvit cheaper if you charge me $262.28.. Someone sound uneducated and can't do simple math.. Still haven't got my $20.00 back on that. There is so much I can say about this (?hotel/hell). I will put this on all sites that will allow reviews. And pictures too. I hope they don't make another dime in this hell hole.. People Please don't waste your money on this hotel..Need to knock it down and start over.
