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March 2024 by Heather Counsellor
I never talked to a human. There's pros and cons to that. Setup was easy as I was moving from another state and knew we would the arriving late and that no one would be in the office. I was glad I was able to set up online and get access easily so that I could come in and unload with no problem. I have been using storage in another state for many years and I am one of the people that likes to pay my bill a week earlier than the due date. My last month in your building I went in multiple times trying to pay my bill early and the website would not allow me to do so. It said my bill was zero balance. Even though I know the due date was coming up. The day after my due date I received an email telling me my payment was late. This was very frustrating and seemed off-putting. It made me feel as if I was delinquent even though I had tried multiple times. I replied to that email letting them know as such and did not receive a single email or comment back. So, while the easy check-in was wonderful. The lack of customer service and any communication with staff was a bit frustrating. We moved out after that. I do not want to appear to be delinquent with my bills.
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March 2024 by Molly Dunham
Staff has been very helpful and storage units are easy to get to
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March 2024 by Sherrod Maxwell
I have stored furniture etc there since 2019. Excellent service! Great price! Very convenient location. After hours call center is very helpful. The manager Susie Newman is wonderful and goes the extra mile to help. I recommend Summit Storage highly!!
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March 2024 by Donald Stifter III
Very clean , awesome staff!
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February 2024 by Jacob Sale
While touring the facility, I noticed that everything was kept very well cleaned and organized, both the property and the office. Security is taken very seriously at this location as well. The staff could not have been more helpful, knowledgeable, and kind. I would highly recommend this location.
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February 2024 by Marybeth
Although I purchased the rental for the unit online, I was able to have great customer service whenever I called in. It was in a great location that was easy to access.
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February 2024 by Glenn Todd
I am renting a space from Summit for the third time. The centrally-located facility is clean and secure. The air conditioning works well. The staff is awesome. I love that I can go on their high-functioning website and rent a space any time of day.
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February 2024 by Hunter Alexander
It was somewhat expensive for the location being inconvenient, but it was great.
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February 2024 by Dee Mays
It was quick, friendly, easy, and ended with me renting a space within 30 minutes.
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February 2024 by James Harrell
It was great love that they have a truck you can borrow that is awesome very clean facility
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February 2024 by Grace Kerr
Good first impression. Renting a unit was easy, staff was friendly, and the units looked clean and well taken care of. It remains to be seen how the experience will be in the following monthsUpdate: everything continued to go smoothly and with no issues. Would definitely recommend this place
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February 2024 by ryan lowry
Good clean units. Only complaint was the raise in price.
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February 2024 by Ryan Buffett
Great service, always clean, great location, very secure.
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February 2024 by Austin Halliburton
The staff at Summit is so good at communication and even helped my buddy when he cut his hand !
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February 2024 by Emily Doumar
Susie is great! Super kind and helpful getting us set up.
