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November 2023 by Toniette Young
It's fine. I will continue being a customer.
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November 2023 by Dan byndyu
This place is horrible!!!!! I am here for 3 hours. They can't load ubox. Do not come here. You will regret it!!
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November 2023 by Curtis Adams
I’ve used this location several times. My only complaint is that they never have dollies to rent
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September 2023 by Scott Pearson
Drivers delivering or picking up U Boxes: I-520 to Dean's Bridge Rd exit and go north inside the loop. Stay in the right lane. Go about 3 miles. Cross Hwy 78. McDonalds is on the right. T/R into the second driveway after McDonald's and go clockwise behind UHAUL. You'll see the single dock by the wall at the corner of the building. Open doors. Back in. Set brakes. Get BOL #. Ring doorbell.
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August 2023 by Jazlyn Shamil
Worse customer service experience. The worker continued to cut me off after explaining a million times that she was not understanding what I was saying to her. Ended up spending additional money due to their lack of knowledge and lack of communication. I will be contacting corporate in regard to the negligence I experienced.
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August 2023 by TTs Showroom of Treasures
I was educated with a few tips to help save "ME" money. Now that was excellent customer service if you ask me.
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July 2023 by Eileen O.
We moved from out of state and used 2 UHaul Uboxes for our household goods because they were more reasonable than PODS. Our experience with UHaul was 5 Star - both at the pick up location and the destination in Aiken.They arrived ahead of schedule in Augusta - the Call Center informed us right away. (I inserted AirTags in each box so I saw when they arrived - good tip). Salome, the delivery driver from Augusta, was on time, efficient and placed them exactly as I requested. She picked up the empty boxes sooner than scheduled per our request. What a great experience!
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June 2023 by Chanell Bean
I will never rent a storage unit from here moving forward. The website information is misleading. Had I known that this location doesn't permit access when I needed it I would have never stored my things here. There are some important items that I need but I'm in town on Sundays after you guys close. Now I have to miss money to come into town because I have to take off of work to grab the items that I need. As soon as I can I'm moving my things out of the storage. Your customer service representatives are rude. The number to contact the Gm after hours doesn't work. This location is useless.
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June 2023 by LILY Lewis
Wow I learned some stuff today that is easy to get into the building and it's supposed to be a secure building and it is hot in there especially if you stay in there too long and I'm talking about 5 minutes and it's supposed to be air controlled not but it did look clean
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May 2023 by Mark Webb
It’s kind of hard to rate this. U-Haul as a whole is a train wreck. My truck broke down two miles down the road. My equipment reservation was messed up. But, there was a super nice man at this store who helped straighten everything out. Kudos to him for his efforts.
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May 2023 by Bri H
I waited over an hour to buy BOXES. There were two people behind the counter when I walked in and two customers. I knew I should have left when the lady had to spell her name several times in the same conversation. I went in to buy boxes. I ended up going to the location on Wrightsboro Road. I was in and out in less than 15 minutes! I don't quite understand what the issue was on Gordon Highway and quite frankly, I don't want to find out. An hour to buy boxes is just poor.
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March 2023 by T C
I went to my storage today and there was ants in the hall and I even so a roachI’m in a climate controlled location
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December 2022 by Mia Rohen
Lady who was working today 11/20 at 12pm has such a stank nasty attitude and rude. She acts like it’s a burden for her to be at her job and that she’s owed something by customers. Takes an hour to just pick up and drop off. Caution they also hit you with extra fees AFTER you’ve cleared drop off.
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November 2022 by Curtis Proctor
The woman working at this location are very NASTY and RUDE! I will never spend my money with individuals as such! Very poor customer service , tone and attitudes; I understand now why I was advised not to go there. If you need a Uhaul don’t waste your time here. Wrightsboro road location in Augusta is much friendlier, knowledgeable and efficient.
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November 2022 by Montay Hayes
Heavenly Mover do a good job loading and unloading truck and great group of guys
