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December 2023 by Joli E.
Felecia was such a great help. I came in trying to make a creative Christmas gift with boxes and Felecia took the time to help me find exactly what I needed to the point where she found extra boxes in the back that matched exactly what I needed and probably could not find anywhere else.
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November 2023 by Jay Fickle
This is only the second time I’ve felt compelled to take the time to review a service, but my time here turned what has historically been for me a dreadful experience (moving in general) into something less dreadful. You all went above and beyond and legitimately provided excellent customer service. To be frank, it actually caught me off guard because I either never meet U-Haul people or they’re short or our interactions are nonexistent. Like I said I typically never pay attention to these kinds of surveys but I genuinely appreciated yall helping me out today and yesterday.Would recommend 10/10
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September 2023 by Issac
I made a reservation for a pick up truck & tow dolly from this location. When I arrived I stood inside of the empty building for 5 minutes before anyone came to assist me. Then the general manager Felicia had a terrible attitude! Like she didnt want to work with me or anyone honestly. Told me I couldn't rent a pick up &trailer from same location & that they could not rent anything with a debit card. I went to uhaul location on Gordon highway & they were super friendly. Made the process quick and easy. I was able to rent a truck & toe dolly from the same location & they allowed me to use my debit card!! Would recommend anyone needing to rent uhaul, go to Gordon highway!! You won't regret it!
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July 2023 by Danielle Ramsey
Don’t rent from here Felicia is a racist white lady who over charges black people and lies about the gas not being put back into the trucks it’s no reason to call and try to escalate the problem because the person Kevin is no help please stay away unless you want to be over charged
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July 2023 by Arnesha Ramsey
Worst place to rent a Uhaul from and very bad customer service for Felicia and Kevin are the worst people in the company will not hear you out if you say the gas was wrong they will still over charge you do not rent from here they even said they would rent a truck out if it is on empty worst customer service and will treat you differently if you are black
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June 2023 by King Ruffin
Definitely recommend this location. They're quick. The process is a little longer now because of the scanning process, but it is still very convenient. Get there at scheduled time, tho because they will give away your vehicle, first come, first serve.
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June 2023 by Jacobthetruth909
Had a 15’ truck and auto transport reserved…came at my appointment time and they have gave another customer the truck and transport trailer I am very displeased with this place and because of the holiday there was no other uhaul to provide what I needed would advise anyone to come to uhaul on broad street
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June 2023 by Kimberly Jay
Reserved a truck online for 2 days.About 2 hours prior to pick up, I received a text about downloading the app for check in. I did everything on my end, I arrive at the establishment only to be told I can not have the truck for 2 days but only for 4 hours....like WTH?I ask why didn't I receive a call, text or an email and I was simply told they were busy. I was offered an upgrade, but not at my reserved price....No Thank You!!! Very disappointed as I now have to figure out how to move the items that I need to move.
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May 2023 by Kimberly Jaxson
Reserved a truck online for 2 days.About 2 hours prior to pick up, I received a text about downloading the app for check in. I did everything on my end, I arrive at the establishment only to be told I can not have the truck for 2 days but only for 4 hours....like WTH?I ask why didn't I receive a call, text or an email and I was simply told they were busy. I was offered an upgrade, but not at my reserved price....No Thank You!!! Very disappointed as I now have to figure out how to move the items that I need to move.
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April 2023 by Cameron Dembski
They ignored their phones all day, so we called corporate and they told us that we would be able to pick up the truck after hours with 24/7 truckshare. We arrived, and the app said we would have to come back at 7:00am. For “24/7” truck share…. Called corporate again and they said the employees failed to even set up our rental at all and we would have to wait until the next day. At this point it’s midnight and we still have no truck.
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April 2023 by Noah Gendron
Very Nice manager, but understaffed, inefficient, wasted my time on a critical day when I was supposed to be moving. Would not recommend this site to anyone!!!!!!
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February 2023 by Cody Kæ
I've probably found myself at this U-Haul half a dozen times in the last two years, and every single time I'm here I stand on the steps and tell my partner about how this is the best U-Haul!! Their customer service is absolutely the best. 11/10 will always come back to this location!
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January 2023 by A Williams
I would like to thank Mr. Wade and his team for excellent customer service. They make my pickup transitions smooth.
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December 2022 by dovid Egert
Shame on Uhaul for flying a tattered US flag. It is a disgrace to all service members.Either replace it or take it down!!
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December 2022 by anna peach
I feel like they trying to scam me out my money how do I owe a payment when I filled the tank up to what they claim it was in
