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November 2023 by Andrew Harmel
Lawrence is a stand up guy. I initially had some issues with a UHaul order when the requested truck was never available for pickup at the Wheeler Rd outlet. I was there, the truck was there, but only then was I told it was down for service. I returned to the Washington Road UHaul and dealt direct with Lawrence who set up a rental the same afternoon. I'd recommend this location anytime.
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September 2023 by Tom B.
This place is the worst. they have no rentals but they have listed availability. you show up and they have nothing. Wasted time and money and they don't even have staff come talk to me he sent his small child to tell me nothing was there.
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March 2022 by Christian Reyes
Horrible customer service. Not helpful and didn’t appear to have any desire to resolve the issue at hand with my online reservation.
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November 2021 by Wendy McBride
Rented a truck and turned it in the same day. We had no issues. It was kinda dirty on the inside, but that doesn't really matter. This place had a lot of available trucks and is run out of a gas station. I think a lot of people don't use this place because of 2 bad reviews. But after this being our 2nd time getting a truck this year, it was super easy to do with this location. We will definitely be using them again.
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November 2021 by mary mangum
Service was great
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September 2021 by Pamela Lewis
Worst unprofessional rude lied about the condition the truck was in when we rented it and when it was bought back. I do not recommend this uhaul business ?
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August 2021 by Connie Dunlap
Very unprofessional. They were not very helpful with us or another customer coming in behind us. They never explained anything about operating the truck, never provided a damage report so we could ensure we were not charged for previous damage so I had to video all corners of the truck. I would not use them again.
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June 2021 by Teena Black
Friendly n helpful had to add several days usage n they were great
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January 2021 by Dana Harrelson
Looks ,like its moving along and pretty stocked up with u-haul trucks,& etc.
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July 2020 by Kevin Lemus
Not open on time. I had a uhaul reservation at 7am and the guy didn’t show up till 8:15.
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March 2020 by Meli B.
THE WORST EVER!!!! I've been renting from uhaul for at least 30 years & from just about everywhere in the country. This place is without a doubt the WORST EVER!!! Nevermind doing uhaul, how do they keep the store running? The idiot working there today was so slow, condescending, & apparently had selective hearing. Mobile rentals should take no more than 10 min at most. It took just about an hour. Almost 40 min of that was waiting for the key to be handed over! Finally got the key, got home & called uhaul immediately. The gas was not right & no hand truck was in the back. I notmally would check before leaving, but was furious with the wait time. NEVER AGAIN!! Do yourself a favor. Don't rent, shop, buy gas, or anything else which involves intetaction with the moron behind the counter.
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March 2020 by Thunda Corleone
Ain't nothing like the real thing baby
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January 2020 by Melina Lopez
Extremely unprofessional service, uncomfortable environment, and dangerous loading conditions-- trailer in uneven field with trash all around.
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June 2019 by Cody Turlington
Don't rent U-Haul from here these ghetto gas station attendants don't get paid enough to care about customer service. Costing me 4 hours on my moving day. Total nightmare
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December 2018 by Gary L.
Had a 26' truck rental 12/8/18 when I got there I did the paperwork and went to get in the truck after starting the truck a screen came up and said check breaking system. I went back in the gas station and told the attendant what the screen said. She called the manager and he had another truck at the Wrightboro Road location my wife had dropped me off there and left I ask the manager if the truck could be brought to the Wheeler Road store and he said no. I had to rent a smaller truck that wasn't big enough. I wish I could give 0 stars. U haul has a monopoly and custom service doesn't mean anything to them. I hope I never have to use them again. If I do I will use another location.