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August 2025 by Shaniyah Boston
Horrible every time I have an order set for delivery to my apartment it’s always classified as VACANT even though I give clear directions and the gate code. They never inform you that your order has been returned until you research it yourself.
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July 2025 by Ronald McGregor
I have lived here in Augusta for a little over a year and have never had any trouble with post office service or mail carrier,I know it's a stressful job,and I would like to say THANK YOU to all the people in the postal service for the job that you do .
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July 2025 by Kristie Flowers
I paid to have my mailbox re-keyed on February 8, 2025. I should have known there would be a problem when the cashier told me that some people had been waiting since November 2024 to get their keys. After multiple service requests regarding still not having access to my mailbox, face to face conversations with someone who said they were the supervisor, countless phone calls that went unanswered and having my requests escalated to OIG and CAO, today I finally received my keys. It took 5 months!! The only reason I finally received my keys was because of Cheryl from the Consumer Affairs Office in Atlanta. She did not stop contacting the Forrest Hills post office and higher ups until they told her that my keys were ready. My situation is one of the reasons why this specific post office has atrocious reviews. I have lived in this city almost my entire life, but never have I had to deal with a post office that operates so poorly. On a final note, get someone to clean up that nasty place. The inside of the post office is filthy from the floor to the ceiling.
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July 2025 by Troy Blevins
Purchased a mailbox key 3 months ago and they still don't have it.
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July 2025 by Amber Adams
The man Jeff should not be working the counter at all I watched him help several people and belittling people is not the way to go. I had to help my elderly father return a package and didn't know the process and when we went over to the library the lady told me how bad he really is and knew exactly who it was without even saying his name. That's horrible. Do better
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June 2025 by Mariana Stoyanova
Awful service. The employee was very rude.
The delivery of my package was delayed for no reason and when I was informed to pick it up, it was placed back on the truck.
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May 2025 by Irina Andriivna
The lady at the counter was very friendly.
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May 2025 by Zoey Cortright
Waited 45 minutes to get told my package was never in the building. Which doesn't make any sense to me because I called the usps customer number and they said the last my package had been scanned was Sunday at this post office facility, and hasn't been scanned again, so my package is there. When I got there, the teller asked me to wait to get help and she proceeded to help about 12 other people. Which is fine but I literally had to wait an hour to be helped, even though I got there first. Apparently the Martinez post office tried delivering my package and when they couldn't deliver it they sent it back to atlanta. Which also doesn't make sense because it didnt come from atlanta and the LAST time the package was scanned was at THIS post office, not the Martinez post office. And why would the package get sent back to atlanta and not get returned to the post office??? How is the package in Atlanta but my tracking ID says the package is in this post office?? The math ain't mathing and I had to wait an hour for to be told someone else messed it up and I'd have to wait a couple of more days to get my package back from atlanta. The carrier claimed to not have access to my front door but the truth is the carrier didnt want to drop it off at my door because I live in an apartment complex and the leasing office is closed. What's even more frustrating, is that my apartment complex should have their mailboxes up and available, but they aren't because this post office has put their mail order on backorder for 3 months. Whoever is in charge needs to be replaced asap as I see these ratings go back to covid era. SUPER WILD
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May 2025 by Anthony Larkin
The mail person marked it delivered at door, but didn’t actually deliver it. The automated system is trash. It’s a shame usps employees have no integrity. I know for a fact no usps worker came to my door because I was sitting outside waiting on my package.
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May 2025 by Steve Green
Horrible Service, Never Get Mail On Time, I can go on and on and on.
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April 2025 by Jorge Baltazar
These people are very incompetent at their jobs. They also for some reason are allergic to having more than one person at the desk helping people for longer than a couple interactions. I try to give everyone the benefit of the doubt but I’ve been to multiple other busy post offices that did not experience these same issues. I only go to this one because it’s right down the road from me, but drilling barbed wire into my head would be a less painful experience than needing to ship something with tracking at this location. Completely unacceptable.
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April 2025 by ana estelle
grabbed the wrong envelope while in line for 30 minutes with only one person working the counter (line was out the door), when i finally got to the counter he told me “hey this envelope is $40 did u want a cheaper one” i was like yeah sure lemme grab it real quick (on a shelf 3 feet behind me) THEN he told me when i grabbed it to get to the back of the line…..???? the line i already stood 30 minutes in??? the line that is out the door???? SO rude and horrible. it would've taken 3 seconds for me to grab and him to stamp.. i JUST needed a stamp. horrible i wish i got his name but i just left and drove to another post office. ridiculous.
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April 2025 by Kayleigh Hodges
Was told in person that the supervisor is supposed to answer phones, but they NEVER do! Wasted two trips here so far for a package that wasn’t delivered to my house. Do better.
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April 2025 by Xavier Lockhart
Can you teach your mail delivery drivers to close the mailbox all the way? I just watched a driver pull off with the box all the way open; which happens to many that live in our neighborhood at Breckenridge. This is not the first time.
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March 2025 by M'Shende Randall
This is the WORST post office I've ever had to deal with and I've lived all over the East Coast. I basically echo almost every other negative experience that other reviews have already stated, so I won't repeat. I would suggest getting a PO box in a neighboring town and have important packages or documents sent there. Your time will be wasted and your complaints will be ignored dealing with this location.
