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November 2023 by Cheeta Shank
I ordered a tire on the Walmart website I put in my make model and tire size in and I said I wanted it installed at the location I was picking up the tire at and that was the bobby Jones Walmart location and the appointment was set for Friday at 9 . I go there Friday at 9 and they tell me they can't put the tire on because they don't work on BMW mind you they asked for the make and model of my car before I ordered the tire and nowhere on the website does it say Walmart doesn't install tires on BMW and neither does it say it anywhere at their tire center on bobby Jones. They told me I would have to get it installed somewhere else even though I bought it from Walmart. The lady at the desk was rude I asked for a manager they said she was on her way I waited 40 min then they told me she wasn't at work yet then I asked for a discount they said we can't do that either I ended up having to spend 40 dollars at NTB to put the tire on I bought from Walmart and I drove to Walmart on a flat tire and they still made me drive from their tire center on a flat tire in order to make it to NTB if I had known they don't install tires on BMW I would have known just bought the tire from NTB the truck install would have been cheaper if I had bought the tire from them . Never again will I buy tires from Walmart and if you drive BMW please don't buy tires from them they will wait till you come to your appointment then tell you they can't put them on because it's a BMW . I don't want to give it any stars I'm giving it one because that's the only way they let you post your review the one star really is a negative star.
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November 2023 by Katie Wright
Ordered tires for my vehicle, which is a dodge sprinter van. I added in all the details and scheduled a service to have the tires installed. When I got there they informed me they could not install the tires like they didn’t have all the info prior to my visit. I rearranged my schedule for this and instead got 4 tires shoved in my vehicle which caused damage to the interior which was not exactly ready to transport 4 tires. Would not recommend at all. Go to discount tire and save money, time, hassle, and possible damage.
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October 2023 by Lannette P
Horrible service on the morning of 10-7-23, short staffed, slow, etc, just sad! The lady that was working didn’t have any urgency and was even laughing at a customer when she should have been doing her job at a quicker pace.
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October 2023 by Jessica Lewis
Supposedly they don’t go off of scheduled appointments let the lady who works behind the desk tell it. “It’s other people ahead of you who walked in. That’s something new Walmart started so it’s going to be over a hour”. Save yourself the bull and drama and go elsewhere!!
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September 2023 by JP Spinelli
Absolute nightmare experience. Unprofessional, disrespectful, and unhelpful. Back on Sunday, August 27th, I purchased four tires for my Lexus from the Augusta Supercenter. I selected Walmart because it stated I could pick an appointment as early as two days later, and the service included installation for an additional fee. I set my appointment for August 30th, at 5pm. I got into my car around 4:40pm, at which point I received a call from the Auto Shop saying they only received two of the tires, and they can't install them because my car is "high-end" with low-profile tires. Not once did it state that the tires were not eligible for installation online, and there were multiple days to alert me of this, along with the delayed set of tires. Additionally, I have no means of transportation for the tires, hence needing installation. I was then told the manager would call me back and they never did. I submitted a complaint to Walmart online and they forwarded it to the store manager Yvonne, but I never received a follow-up. The Auto Center cancelled half of my order without telling me and the other half has been delayed almost a month. No effort has been made on their end to remediate this issue so I cancelled the rest of the order. 100% do not recommend this Walmart or the Auto Center. If this is how they treat a member of the military and lifelong customer, be wary of using any of their services.Service: Tires
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September 2023 by Danny Smith
The staff is nice but nobody will ever attempt to answer the phone so instead of a answer to a simple question I has to drive 25 mins to check tires that wasn’t fully ready when a call could’ve saved me time
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August 2023 by Amber Patterson
Update: Changed my rating to from one up to four stars for good tires and installation service, and friendly staff. Found out they open at 8am on Sundays. They need to change their computer system because everywhere it shows as 7am including scheduling appointments. It would also be beneficial to receive an approximate wait time instead of waiting 3 hours.Initial post:Had an appointment set for 7-8am to put on two new tires. Arrived about 7:05 am. Lights are dark. Doors are closed. Other customers waiting outside. Had to cancel the appointment after it being 7:40am and still no lights on, no doors opened, and no answer on the phone. They finally opened up just after 8am right when I was about to leave the lot.
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August 2023 by tony linker
It takes nearly 2 hours for an oil change if you're one of the first in the door. Oh, they'll open the doors late. I've also taken the liberty to add photos of all the things they'll say you declined but were never even asked about. I've taken my vehicles to other walmarts and recieved faster service and nobody made the decision to decline services for me. The woman at the desk was nice and friendly but I'd definately recommend going somewhere else.Service: Oil change
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July 2023 by Caprice Marshall
They never answer the phone. My tires say available for pickup and they say they aren't there. Poor customer service
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July 2023 by Raena Boiter
They were very quick to get my tires on my car. However, one stem had a massive hole in it and caused tire to keep going flat. They didn't even catch it! Had to go to another shop to fix. Lucky I made it to distination.
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June 2023 by Michael Wilson
They replaced tire fast and lady I dealt with was super nice
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May 2023 by Charles Clement
Went to Auto Center for tire balance & rotation. Service was friendly and fast - I was done in 1.5 hours
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February 2023 by Marilyn Walker
In the car service area I was assisted by a woman who even checked the book for my parts I needed. We pulled them from the shelves together. I let her know I was going straight to a mechanic to install the parts.Imagine my shock when told these parts do NOT fit my vehicle.I guess she felt she did a good job.That day was such a run around day, considering that my mechanic was in Grovetown and I was at Bobby Johns location of Walmart. Then I still had to spend again and wait for the correct parts to arrive and be installed.Later I came to return these parts.The return area is always filled with people who don’t care about any customer needs and they are too busy to be approached or interrupted.The girl who handled my returns was more concerned about chatting about her birthday to her coworkers.I always leave thankful for the great return policy but wondering why they hire such bimbo’s who have no real care about customer experience.
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December 2022 by Mtarbarnes
Always quick great work. Sam’s Club prices without the membership and you can shop while you wait. Never had any issues.
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November 2022 by LaMar Shannon
I called several times throughout the day and never once did anyone answer my phone call. They lost my business because I ended up having to call another competing auto shop for service.
