FedEx Ground
Hours:
7585 Factory Shoals Rd SW, Austell GA 30168 Hours
About FedEx Ground
FedEx Ground has received positive feedback for its exceptional service and support. Customers have praised employees like Cheryl S., Heather, and Ms. Shannon for their professionalism, patience, and dedication in resolving issues. One customer experienced a stressful situation involving mistakenly returned luggage but was relieved when Cheryl and Heather worked diligently to retrieve the items. Another customer highlighted Ms. Shannon's flexibility and personal touch in preventing packages from being sent back to the wrong address. Additionally, FedEx drivers have been commended for their ability to deliver to hard-to-find locations, offering assistance with heavy packages. Overall, the staff's commitment to customer service has made a significant impact, turning potential problems into positive experiences for customers.
Most Recent Reviews
September 2025
This Hub is none for stealing your package. They will change your status like they are delivering your package, but it never comes. Fedex do better with this hub.
May 2024
This is the worst P&D location ever. They don't give a damn about making sure you get your deliveries Everyday they list a different reason for not delivering your package
August 2025
Horrible. Forget about your package if it says it’s at this location. This is the worst carrier on earth. My package has been out for delivery for almost two weeks
More Comments(239)
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