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December 2023 by Daniel W.
Mattress sagged 4 inches several years before the warranty period was up. Warranty claim was denied because fitted sheet lint was attached to mattress.
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November 2023 by G. Rebecca Severe
Quick and easy process! JP was very knowledgeable, friendly and was able to keep me within my budget. Overall good experience!
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November 2023 by Rebekah Baldwin
Zach is incredibly knowledgeable and helpful! Highly recommend coming in store and letting him help you decide on a mattress.
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November 2023 by Kierra Ross
They were great! This was my second purchase with them and Nick and Jordan made it very seamless. Informed, great listeners, gave me exactly what I needed. Plus they were Ohio State fans so 10/10 recommend!
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November 2023 by J S
If customer service and salesmanship had a face it would be Jelani's. He was with another customer when I came in and greeted me anyway. Then he worked with me to determine what I needed based on where I needed support. He was very informative and made sure I was taken care of. Thanks, Jelani!!
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September 2023 by Sonya Vineyard
Kelly was amazing! So helpful and knowledgeable. Not pushy at all. He had lots of patience as we decided on what was best for my mom. Cannot recommend this store enough!
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September 2023 by Chell Williams
Zach was awesome! He was very knowledgeable & he gave me strategies to determine which mattress was best for me. This was the third time that I have been to a Mattress Firm store & Zach was by far the best "sleep expert" that I met. He actually is an expert. He was also very engaging & friendly. He is definitely an asset to the company!
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September 2023 by Kristen Edgar
Nick was amazing! He made the experience of buying a new mattress fun, which is not something I thought I’d ever say haha. Genuinely good person who actually cares about matching you with the perfect mattress for your needs. 10/10
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September 2023 by Ann Stokes
Very friendly and knowledgeable. Took all my concerns seriously and gave great suggestions on how to break mattresses in that I had delivered 7/31/23. Made sure all my concerns were addressed.
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August 2023 by Michelle Simmons
I really enjoyed meeting Zachary at my neighborhood Mattress Firm. He was very helpful and knowledgeable. I went to price a new mattress and with his help, walked out with a new one. That was only my 3rd store I visited while pricing, he sold me. Thanks Zachary.
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August 2023 by April Baker
Zach was extremely knowledgeable and offered many options at different price points. He treats every customer with the same energy which is very enthusiastic. Zach made purchasing and delivering to someone in another state a breeze.
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August 2023 by E L
Zach is very helpful and informative. He gave my family the best experience and made us feel great about our purchase.
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July 2023 by Monica Greene
It has been at least a decade since I bought new mattresses. There were not as many options back then. Julani patiently helped me to consider appropriate options and answered my many questions. There is a great selection of options to choose from in this store. You will be pleased with selection and the customer service cannot be beaten.
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July 2023 by Brittney Christian
Nick was super helpful! We needed a bed for our guest room and he made sure we got the perfect fit for our future guest. And the price was very reasonable and the process was super easy!
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June 2023 by tammie roach
This is the only place where I buy beds and mattresses! I find the service to be thorough and the product lasts. The representatives are always very friendly and knowledgeable. Your choices are explained clearly.
