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April 2024 by Kiki Smith
Complete scam don’t know how they are in business! I never got a call my items were ready for pickup, so I had to call THEM the next day and then when I got there my items were already on the shelves tagged for sale! The Hispanic girl has such an attitude and lied that they left a voicemail. They did not. And I couldn’t get my stuff back Instead they kept what they wanted and offered a $12 store credit. For brand new Vans and 8 brand name hats with tags still on them, what a joke. Scamming moms who need money and then essentially stealing from them is shameful business and I didn’t even accept the store credit and they “couldn’t find” the Vans so basically I left with nothing and they stole several items from me
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April 2024 by Jessica
The worker seen like they didn’t want my money.. The lady who rung me up was taking her time and she didn’t want to really b at work the way she was acting… Poor Customer Service
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March 2024 by Leila Ladkani
Wow I cannot explain how frustrating the whole experience was I had here. I’ve never been to once upon a child and this was my first time. The lady didn’t explain anything to me. Just asked me if it was my first time and had me fill out my information which I did. Then told me I get a call back when they’re ready but there’s a lot of people in front of me. I never got a call so a few days later I called back and they told me my stuff was gone (two big bins full of clothes) and all I get is a $20 store credit. No way for me to get my stuff back. I was never told there’s a same day policy or that after three days they get rid of your things. The lady who checked me in was Tiffany, watching Til Toks on her phone while folding clothes instead of explaining the rules to a first time customer.
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March 2024 by Chermelle Positive
Dropped off a huge load of clothes. Said they couldn’t take them because of over use and stains.. no you just lazy and didn’t want to take the time to look threw them, ..like I didn’t look at the close before I packed them up should have listened to the other reviews and not wasted my time.
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January 2024 by Leigh
Always like to randomly stop in to see what discount treasures I can find. I realize more items are a little over priced now.Update: Never much in there for toddler boys. Plenty of baby girl clothes. However, I have stopped shopping there bc the staff is very rude and unhelpful. I stood at the counter and watched one girl eat her lunch, while the lady with the speech impediment completely ignore me while she was on the phone with her man. It's ridiculous. I rather spend my money elsewhere
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November 2023 by April Thomas
Went for a suit for my son but they only had one suit and it was a size 10 and I needed a size 5. But they had a lot of wonderful things. I'll be back to get my granddaughter some things.
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November 2023 by Jacki H
The staff is NOT friendly, they severely low ball your items, they want your items to be darn near close to new and sooooo much of the stuff they do have is overpriced and more than slightly/ gently used. The stock is very sparse. They lie about customers allowance to use bathroom facilities. Saying it’s out of order hen we actually observed others to use the facilities. The employees consume their lunch right on the front counter instead of in the break room area. Their knowledge of items is very low, as they continually asked “ what is this, what’s it for, requiring the customer to wipe down already clean items. This location is HORRIBLE! Never going back.
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November 2023 by Kay Kemp
Worst experience at this location I was in the store shopping 4:45pm and the lady come up to me and say “ were closed” we close at 5:OOpm its a holiday since when was HALLOWEEN A NATIONAL HOLIDAY???? Nowhere online nor upon entering they said they was closing at 5:00pm on Halloween because of the lack of communication I put the few items in my hand back and walked out couldn’t even get out the door cause it was already locked at 5:00pm!!! On the dot!
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November 2023 by Tanicia Charde'
This location has slim pickings but besides that…their staff isn’t the friendliest. I walked in and all three women behind the counter looked at me and said nothing. Actually none of the staff said anything the whole time I was there except for telling me my total. No “hi” “how are you” “did you need help” “it’s cold outside” NOTHING!
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October 2023 by A.O Lynn
If I could I wouldn't give not one star but I'ma be nice I'm so confused on how they operate here, the staff fist off don't even seem happy to be at work, not like what they are doing. I had dropped off clothes that they said would take 45-1hr to look through. They called me not even 15 minutes later saying they won't buy nothing cause it's stained or peeling. I'm confused cause I clearly washed and went through all the clothes that would be acceptable for them to buy, the crazy part is I got some clothes from there with thier tag still on it and they said they won't take nothing, if it's was ok to buy and resell before why wasn't it ok to buy back cause I could've returned my items. The ladies were rude and unprofessional as the lady told me she wouldn't take them, I just said okay and she busted out laughing while I walked out the door. I know they are getting a new owner but they need to get one ASAP and replace the staff. They are really giving this place a bad name and to top it off I shop here frequently and I've seen way worse clothing for sale that looked extremely overused. Do better once upon a child
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October 2023 by Deborah B.
I was just in this store. There were six employees behind the counter; only two appeared to be working. The rest were having a grand time visiting, and talking very loudly. Meanwhile, the racks are completely messed up, with sizes all mixed together. I was shopping in the 3T girls section, and found everything from 18 months to size 5. Maybe if the employees actually did their job, it would be a more pleasant shopping experience.The owner has been trying to sell this store for months, due to retirement. I wish her luck.
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August 2023 by Traci Murray
Love this place! They always have what we are looking for. Great prices! The only reason I did not give it 5 stars is due to the customer service. It’s hit or miss. No one is really nasty, but I just feel it could be a tad better.
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August 2023 by Betty Vargas
Store has a good variety of things, the employees seem unhappy and doesn't give a good shopping experience.
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August 2023 by Nicole Reed
I found some super cute clothes for my son for very reasonable prices. I got a matching set outfit, a jacket, a sweater, a pair of corduroy pants, and 4 books for $34. I will definitely be coming here to shop for clothes for my little one before spending any money on new clothes.
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August 2023 by Tomomi Ota
The review is accurate. The staff were very rude and unprofessional. I usually go to other locations but tried here. You would think it’s simple- a store that sells used clothes what could go wrong? You will leave the store feeling very disrespected. No hello, no thank you, just rude attitude. Not recommend.
