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March 2024 by Ann Mwaura
If I could rate zero, I would all because of Trey. I have been here before and the customer service was great, 5 stars, but today I met Trey for the first time, he was very rude and disrespectful. I came in for full synthetic oil change, the price I was told on the phone when we set up the appointment was different from what he decided to charge me. His behavior was very unprofessional when talking to my husband on the phone, I was just shocked. Not planning on dealing with him again. I noticed he was rude to other customers also.
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March 2024 by Denise Jones
Service was awesome and fast. Everyone was pleasant and professional and I will be back for more service to be done on my husbands and children vehicles.
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February 2024 by Nubtastic
quick service, really nice when they helped out with our busted tire! Thanks a lot!
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February 2024 by MariposaTurquesa 925
Jeremy was amazing great CS very knowledgeable and very patient He answer every question I had
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February 2024 by Tomeka
Great service!
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February 2024 by Ron Davis
Great service, fast turnaround.
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February 2024 by Keith DeCay
Great prices, great service and great tires......................
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February 2024 by E Thomas
This was my first time at this location on Austell Rd. Walked in a few days before for a quote & Mr. Billy was very informative, pleasant, very helpful. He literally answered all of my questions pertaining to a potential purchase & seemed happy to answer my questions. No lie, I also visited the floyd Rd location & the man in the front was so irritated by me asking a few questions. If I am making a thousand dollar purchase, I have questions! Anyway, please visit & come do business with Pep boys Austell Rd location.
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February 2024 by Leo Tan
Best pep boys in the area!! And I’ve been to quite a few.. fast and great service!
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February 2024 by O A
Just wanted to say I have gotten the best service from Pep Boys at Austell, best service from any of the others in the area. Jeremy especially is really good at that location. They do great service at an affordable price! Highly recommend.
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February 2024 by Natasha Davis
"I place a high value on good customer service and reliable auto maintenance when deciding whether to return to a business. For me, Pep Boys is a clear choice. Even in emergency situations when I've had to leave on short notice due to family emergencies or unexpected events, In 2021 my daughter was found unresposive in her dorm room in South Georgia. In 2022 my 35 year cousin was murdered in Florida. Just 2 weeks ago, a beloved senior citizen from my hometown passed. I drove to each of these funerals more that 5 hours. I know I can count on the expertise of Jeremy Taylor because of consisceny he exhibited over the years. Despite being transferred to different locations multiple times(Marrietta, Cumberland, Piedmont and Austell), Jeremy's patient explanations of the parts and service process keep me coming back. As a woman, I appreciate not being pressured into services or without understanding the reasoning behind them. Additionally, Jeremy keeps me updated on any delays or schedule changes that may arise." I wrote all of this to say thank you! Jeremy, You are valued and appreciated. You deserve every star in this review and then some! I'm a verified customer. Natasha D. Atlanta, GA
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February 2024 by Yolanda VR
Frank was amazing! I was so stressed with my tire blowing out, when taking my kid to school this morning. He told me to bring it on in to this location. It only took about an hour to replace 2 tires which was enough time for me to pick up my kid from school. It was a pleasant and friendly, environment. I will be back for future work
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January 2024 by patria amor Umildad
Excellent
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January 2024 by Yo Wood
Mr Billy is an awesome employee! He has the best customer service ever. Thank you Billy
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January 2024 by b k
Made same day appt for oil change and new battery. Prices are regular and fair for the market. They did all the work without much hassle. Dropped in. 30min later all was done.
