-
August 2024 by Reginice
Just go find a storage elsewhere!
I’m paying for a “climate-controlled” unit. The temperature has been almost as hot indoors as it is outside each time I’ve been there. When I chatted with an agent, they basically said in the agreement it says they don’t guarantee temperatures. If I wanted my things stored in sweltering hot weather, then I would have gotten an outside unit!
I’ve had my unit for almost 5 months and they have sent me an email that my rate is going up. So I guess they can change the rate up whenever they’d like?! Bait and switch! I chose this storage company because of the rate that was advertised. I’m currently looking for another company to have my brother move my things. Such an inconvenience!
They clearly read the reviews! If you notice they only respond to positive reviews and ignore the negative ones instead of trying to resolve the issues!
-
August 2024 by Tracey L. Ransom
I have had a unit at this location since 12/31/22 I have went from paying $167 to $269 a month don’t go past the 6th because the will definitely put all these fees on your account and don’t hesitate to cut your lock and try to auction off your stuff. I called the corporate office for assistance as I have been going through a difficult time as a result of health issues I told them I paid my monthly rental plus late fees if the could please just waive the the auction fees and that lady told me no they don’t do that and then had the audacity to tell me can I pay them I said I don’t have a choice to find the money as my items are valued over what the fees are. I was told when someone called me I had till the 18th of Aug but them someone calls me on the 13th and says my stuff was going to be auctioned off the next day. Nobody ever answers the phone one day I went there nobody was there during normal business hours I had to call another location and they kept trying to reach the property manager then I find out the property manager was no longer working there and different people were being sent out to help with this property manager. I have never been so stressed out by this whole ordeal in my life having to deal with everything else going on. As soon as I can get help with moving my stuff to another facility I will be getting out of there because Public Storage has no human compassion for people who are going through a rough patch and have already loss so much during Covid to even work with their customers. The only thing I appreciate is the fact it’s a security location with temp control units other than that I can say anything good about this location and if you need to store stuff long or short term go somewhere else!!!!
-
August 2024 by Bri' Campbell
jordan and tabatha were sooo helpful! they were so considerate, accommodating, transparent and knowledgeable. they’re the epitome of what good customer service actually looks like
-
August 2024 by Mason Taylor
Unsure why there are so many positive reviews. This location charged me for insurance that i never purchased, and has continued to charge me after I moved out on the set move out date. I am unable to contact anyone or get anyone on the phone but that did not stop them from repeatedly harrasing my with phone calls about when I was moving my things in and they even called to confirm the move out date which i adhered to. Avoid avoid avoid.
-
July 2024 by eric loving
I wanted to extend my heartfelt thanks to Megan for her exceptional assistance in finding me a storage unit. She made the entire process incredibly easy, from moving in to combining units. Megan’s professionalism and efficiency ensured that everything went smoothly, and her friendly demeanor made the experience even better. Additionally, I would like to thank Jordan, who initially helped us find our first unit when we first came to the location. His great customer service and helpfulness set the tone for a positive experience. I am truly grateful for their help and highly recommend their services to anyone in need of storage solutions. Thank you, Megan and Jordan!
-
June 2024 by Sharon Taylor
Megan is an absolute gem. Thank you for a most positive experience and truly made my decision to rent here the right fit. I give Megan 20 thumbs up!
-
June 2024 by David Knox
Megan was amazing!!! Extremely helpful and very professional. I'll definitely recommend this location. If you come into this location MAKE SURE YOU ASK FOR MEGAN!!
-
June 2024 by Precious Coleman
Moving your things can be stressful so if you visit this location ask for Megan. She was a life saver!!! She's extremely knowledgeable, professional and kind. She provided options that made sense and made my process so much easier. I arrived right before they closed and didn't feel rushed. Excellent customer service!
-
June 2024 by Patricia Spence
Customer was excellent and I received great advice and help with my unit
The woman that assisted me is Megan and she was very polite and thorough! I was very satisfied with the size and pricing!
I will definitely be recommending this location!!
Ask for Megan!!!
-
June 2024 by J Skipper
I wish I could SUE THEM for all these mice! It's infested my house. I had NO mice the house was brand new! Nice was in the boxes from this DISGUSTING PLACE
-
May 2024 by Jennifer Watts
First I’d like to start off with the fact i was so happy that someone was actually there and they have not switched over to a kiosk location !! Megan was such a great help was able to answer all my questions and had a great attitude ?
-
May 2024 by Randy Edwards
Great costumer service
-
May 2024 by Dave Smith
Megan is awesome, she helped me so much and I would recommend this place to everyone
-
May 2024 by Nick Davis
I was very pleased by the customer service with Megan, the employee working at this property. She explained the prices and units to a T. Very helpful and very respectful. Thank you Megan
-
November 2023 by Troy Burton
It had a pretty good place but we didn't understand not having 24 hour access and limiting your access for certain hours . Sorry but won't be using their services again.
