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February 2024 by NorthStar MacKeane
They did an awesome Job on my Corolla! Will highly recommend!
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January 2024 by Heidi Neumann
I had the most wonderful experience at Dekalb Collision. Tyler P. Assisted me throughout the entire process. He was absolutely thorough walking us through the process from quote to repair! My daughters car looks like new! Highly recommend this company and Tyler!
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December 2023 by David B.
This is the second time I've had a car repaired here after an accident. Wow, what a great place to deal with. DJ Hurley took care of me throughout the entire process, keeping me up to date and finding some used parts to lower my cost. The final job was done to perfection - I couldn't be happier. The price came in below the final estimate. Quality work and integrity - I wouldn't even consider another shop for accident repair.
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November 2023 by Jose Muñiz
It's the best place for collision repairs. Best people. ?
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November 2023 by Heather Sautter
Crystal and team were outstanding to deal with. Crystal called me to let me know that they had a cancellation and was able to get me in much sooner that we expected. They gave me a good rate, were incredibly thorough and a pleasure... Not only did they provide excellent customer service, but the body work they did was OUTSTANDING. I highly recommend them to anyone!Service: Body & Trim
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October 2023 by Robert Silverman
I had a collision caused by an honest person insured by Allstate Insurance company on September 13. Because of the outstanding reviews for Dekalb Collision Center in Avondale Estates, Georgia, I chose to bring my car there. I was immediately impressed by the professional staff, especially the service advisor who was assigned to my case whose name is DJ. I told him that I needed to return to Jacksonville, Florida for a medical procedure on October 2. He told me that he would do everything he could to help me get my vehicle back in time to be able to take my car to Florida, but that he could not promise because of supply chain issues.Today, on September 28, DJ called me to tell me that he was able to procure all necessary parts and to have a wheel inspected by an expert wheel person which was necessary because the rear wheel was impacted by the collision. The wheel was repaired and pronounced safe. I am so impressed by DJ's diligence in getting me my car so quickly. He is a very special and caring person. And I am able to get to the hospital in Jacksonville in my own car.Services: Tires
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August 2023 by Susan T.
I have very limited experience working with Dekalb Collision but I had a very nice conversation with the woman who answered the phone today. They couldn't fix my car (b/c of age) but she was great at giving me the bad news. If I get a new(er) car and anything happens (which here, in the greater ATL area, is pretty much a given), I'll give them a call. Thank you!
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July 2023 by Jamilia Smith
If I could leave zero stars here, I would. This was a rush job on my vehicle, which caused an extended time to complete the repairs. When they called me to come and pick up the vehicle, the inside was full of dust and debris from the repairs. I was missing parts, and I could not believe this company expected me to drive away in such a mess.This was in the middle of a work day, which I am highly involved in my day to day work. Tyler expected me to simply "leave and maybe bring it back to get the parts and have it cleaned up". He mentioned a "lifetime warranty" if anything goes wrong. I refused to do this because the job was incomplete.Fast forward, now I have been charged for an extra day in the vehicle from the rental company. I dropped the rental off with Tyler at Dekalb Collision, and he assured me I would not be charged for their extended window. Here I am, charged.The lack of professionalism and integrity I was shown is unnerving, and I would not advise anyone to use this company for anything. It is certainly not worth it. If they are contracted with your insurance company, encourage your insurance company to find other partners.
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July 2023 by Andre F.
Progressive recommended I take my car here. I have an AUDI which are expensive to fix. The work was bad - next day part coming off They damaged my seat - had something sitting on it that cause scratches and hole They kept the car 3 weeks - for minor repair. I can't believe they are still in business!?
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June 2023 by Andrew C.
My car was involved in an accident and I recently have moved to the Atlanta area. I researched dozens of repair shops with Dekalb Collision having 3.5 stars and decent reviews. Granted I only do 4 stars or better, but this was the highest in my area I could find. This is a little hidden gem. They had extremely great service which nowadays is very hard to find. They made my baby look like new again. I will go here again without question if I need my baby repaired again.
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April 2023 by India Hatcher
Alesha is the best! Absolutely adore her personality and helpfulness. Great expertise and pricing.
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March 2023 by Mitchell Bekritsky
Very friendly staff and they did a great job fixing up my car!
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March 2023 by Chelsea D.
So I had an accident and progressive recommended this shop as one of their preferred ones. When they reached out they told me that the soonest they got get me in would be May 1st. It's March 1!!! And the lady said it so calmly like it wasn't the most ridiculous thing ever, instead of just advising me they didn't have availability or even removing themselves from Progressive's list. Like are you insane?! Not to mention, May 1st was the date for them to TOW MY VEHICLE IN! They weren't even starting the work on that date so it would be well into June before I got my car back. The people working here aren't too bright. At all.
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December 2022 by Neena Harris Robinson
I was sent to DC after my car was hit, they did an impeccable job fixing my car as well as getting my car back to me. Matt was amazing; he communicated with me regularly and even added in something special!Thank you Cortez for detailing my car, I was completely shocked at the job they did. My car looks brand new! I have a messy 7 year old daughter who had all kind of stuff under her booster seat.Thank you guys! I really appreciate it!Services: Painting
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November 2022 by Neena Harris
I was sent to DC after my car was hit, they did an impeccable job fixing my car as well as getting my car back to me. Matt was amazing; he communicated with me regularly and even added in something special!Thank you Cortez for detailing my car, I was completely shocked at the job they did. My car looks brand new! I have a messy 7 year old daughter who had all kind of stuff under her booster seat.Thank you guys! I really appreciate it!Services: Painting
