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August 2025 by Brian McCollum
Charlie was very helpful with helping me fix my problem with my smart watch. Will be back to do more business with them
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July 2025 by Christina Mosley
Renee was a rockstar. She was fast. Helpful and explanatory! I appreciated all her help! Go to her for all your phone needs. She needs a raise
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July 2025 by John Skipper
Renee Brewer was a great help today and helped me restore everything that was lost with my phone. I THANK GOD FOR HER!
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July 2025 by Joan Brannen
The employees were helpful and took time to teach this elderly lady about the phone and other employees were helping another elderly lady great teaching and patience by the employees
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May 2025 by Stewart Scott
3 people working had two customers being waited on. I was the 3rd. Waited for about 15 mins or more then decided I would find another Verizon. They were talking about everything. But i just didn't have time to wait on their conversations. No one was directly rude or disrespectful but I was passing through and could not wait. Wanted to make a payment for my son in the military.
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April 2025 by Chad Hand
Good job!
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April 2025 by Larry Taylor
Amy at the Baxley location helped me with a difficult situation last Friday . I paid my bill & was still out of phone service for 2 days . She waisted no time seeing how to resolve that issue for me .
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February 2025 by Tanya Newham
Meagan was great!
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May 2024 by Michele Walls
Great helpful customer service
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May 2024 by gwen sanders
I’ve been a Verizon customer for almost 10 faithful years and my experience on yesterday was by far THE BEST…I’m embarrassed that I can’t remember my agents name because she definitely deserves her just due. I’m very big on Customer Service and this young lady was amazing by far. If you’re ever in the Baxley, Ga. area & are having issues with your cellular phone please take my advice and stop in to the Verizon Store and you will thank me later
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May 2024 by melvin Young
She was great and very patient with me even though I am not a computer expert she help me through the things that I didn’t understand she was great ???????
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May 2024 by Lj Walker
I’m here to sing the praises of Marissa!!! I’m 65 and knew nothing about fixing the problem with my iPhone. The first thing I saw coming into the Baxley store was Marissa’s big beautiful smile along with How can I help you! Less than 10 minutes and she’d fixed the issue. Told me if I needed her help in the future just come in. I appreciate good customer service, it’s so rare nowadays. Marissa made my life a little bit easier today. I’m so thankful.
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March 2024 by Lori Moore
I have been dealing with issues from the Verizon store in baxley Ga since early Oct 2023.. I have been with Verizon for 13+ yrs and when I stepped into the baxley store to change from personal line acct to business their mistakes set everything in motion...we where there for almost 5hrs, we were mislead on various items, I was not given a quote or hard copy of any that was stated or agreed on. All of the Verizon errors have resulted in a $645 credit adjustment. I have been promised the credit by multiple reps and supervisors and it has yet to be processed. Our phones have been disconnected 3 times and several billing extensions have been given for this credit to be approved. I have sheets after sheets of dates, times and names of the people I have spoke to ( I'm no dummy). My loyalty of 14yrs with Verizon apparently doesn't mean anything. And no one in the support center knows their job or how to follow thru or follow up. The advocate Marissa was very unprofessional and has costed me time and money that was very unnecessary and has lied to me about the what I would be paying and what was on my business account. I'm almost ready to just throw my hands and leave Verizon all together.
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February 2024 by Libby Carter
Sabrina was amazing! Answered all our questions and informed us of everything we could get, with lots of savings! Our past visit was taken care of by David, but after texting him he said to go in and ask for Sabrina, that she was very good. The visit did not take long at all, and my husband and I upgraded both our phones to Ultra Samsung 24! Added the watch and tablet! Thank you Sabrina for helping us!!?
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January 2024 by acdc carroll
They said I could add a free line but they were wrong as usual
