Publix Pharmacy at Barrow Crossing is highly appreciated for its friendly and helpful staff. Customers often praise the knowledgeable pharmacists who provide patient counseling, immunizations, and health screenings, demonstrating a commitment to health and wellness. The pharmacy staff go above and beyond, promptly returning calls and transferring prescriptions when needed, ensuring customers receive their medications without delay. One customer shared that despite a medication being on backorder, a staff member quickly found an alternative pharmacy to fulfill the prescription, showing excellent customer service. The pharmacy also offers convenient services like requesting and paying for refills through the Publix Pharmacy app. While most reviews are positive, some customers mention issues with the pre-pay system, noting confusion and delays at checkout. They suggest that the pharmacy should strictly follow the pre-pay priority or clarify procedures to prevent misunderstandings. The staff's helpfulness and friendly attitude, especially from specific team members, encourage customers to choose this location over others. Overall, Publix Pharmacy at Barrow Crossing is known for its caring service, efficient handling of prescriptions, and a staff committed to customer satisfaction.
My favorite Publix, the staff here is kind and helpful. Customer service is a lost art in so many places! Not here though Store Manager Jemetric Walker is doing an excellent job!!
August 2023
They always go above and beyond! Great staff of helpful pharmacists.
October 2022
My husband and I LOVE Heather! She is so helpful and sweet! If I ever have a question she is right there to help. I pass 2 other Publix stores just because I like her!!!
