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August 2025 by D Still
She moved with swiftness intelligence and professionalism. All while helping multiple customers, including me. Excellent service.
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June 2025 by Brianna Gladmon
Ken Gates was such a big help. Very welcoming and very funny was such a pleasure working with him . Loving my upgrade ❤️
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May 2025 by Audrey Burdette
Cyrus was such a huge help getting my phone replaced!
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August 2024 by Shirley Bell
Your salesperson made my buying experience enjoyable. Very knowledgeable and good personality
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August 2024 by Teresa Crone
Quick and easy transition from a different carrier! Great customer service
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July 2024 by Nakay
I placed an order online and selected in store pick up. I was told it would be ready in an hour and when I never heard anything I stopped by and the one employee in there was with a customer but didn't even acknowledge me at all. I ended up leaving and after 3.5 hours and still no word of it being ready I went back and found the employee alone in the store and just sitting there playing on his phone. He didn't have my order ready at all and I ended up having to wait an additional 30 minutes because he had to open the safe (it was on a timer) and then get it activated for me. I asked him if it was common practice to not fill anyone's order until they come in and he said yes. That makes no sense to me. How are we supposed to know that when the website tells you that it's express pickup and that they will tell you when it's ready? I've done this before at another location and it was ready for me and I didn't have to wait. This was just unprofessional all the way around and I will not give this place business again.
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July 2024 by Jacqueline Fox
We did a pick up here. We never got a notification it was ready for express pick up. After four hours almost we showed up. We ended up having to wait for them to "open the safe cause that's policy" how would we know this if we didn't get a notification? When the one employee who is working has no customers. Doesn't answer the phone and doesn't even greet people when they walk in the door. Now I'm spending 20 minutes of my day waiting on him to figure out how to do his job that he isn't even doing because he's spending his day playing games on his phone. This is ridiculous. The manager doesn't care that his staff has no care about how they treat customers. Clearly they got their sale and clearly that's all that matters. Def avoid this location it is just an "authorized retailer" it's not even a genuine Verizon store. And express pick up is definitely not that. You basically have to hound them down to get your items because it's their policy to wait for you to read their minds and show up before they "open their safe" to retrieve the item you bought.
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June 2024 by Mark Easterling
Very knowledgeable and professional. Was able to quickly get us exactly what I came in for.
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April 2024 by Lynsey Harvey
Typically I hate going into retail stores, but thankfully the staff, Trey and Brandy, made my experience fun and entertaining. They were easy to talk to and made sure I knew about all the things that I might need for my new phone. 10/10 recommend.
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March 2024 by Nancy Spain
Eli at the Bethlehem location was a wonderful help and very patient in helping me switch from T-Mobile. He is a great asset to Verizon.
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February 2024 by Kristina Mauldin
My husband and I went in on Saturday to get an idea of how much it would be to switch from our other provider. Eli B was such a wonderful help! He helped us through the process and we had no issues switching to Verizon. He has excellent customer service and is very knowledgeable! Thanks, Eli.
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December 2023 by Laura Roush
Jordan was great
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December 2023 by Carrie Fransen
Great customer service and the gentleman was very patient helping me figure out the proper screen protectors for my phones!
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November 2023 by Ashley Perkins
Walked in not to long ago and didn't even know who worked there...stood there for 20 minutes without even being acknowledged...left without being helped...
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October 2023 by Nevaeh Mayweather
Trey is an absolute great manager and has great customer service skills. He is very easy going and overall an amazing person to be around!
