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September 2024 by Cody Parks
I perceived Mark’s Auto & Collision as a wholesome, small town business that took care of their work with pride, but unfortunately this was not entirely the case. It’s best to start with the positives of working with Mark’s, and the reasons that they are receiving two stars instead of one. At the time, I worked a few minutes up the road, and Mark’s asked me to drop off the vehicle that day. We agreed I would drop it off before work on that week’s Monday. When I arrived at Mark’s, I asked if they would not mind driving me to work, “I work just up the road at Distribution.” Mark’s son had no issue giving me a ride. They also worked on the price—a repair on the passenger and driver door from a driveway mishap—for the individual paying for the damage. This is where positives stopped with this establishment. As I mentioned, Mark’s had me deliver the vehicle to them on the Monday. All of the needed parts were ordered before bringing the vehicle in, so all that Mark’s needed to do was paint match the doors, fix, install them correctly, and fix a dent under the driver’s door. I called Wednesday, and I was told Mark’s was unable to get to my vehicle yet, but I could pick it up on Friday. This miscommunication was becoming predictable as the business did something similar regarding the initial service date. Mark’s initially told me I could bring the vehicle in, in the middle of July. Mark’s dragged this date out without ever calling to inform. It was always a single way street of me reaching out to the business to get any updates. When I did finally go pick the vehicle up, I noticed two small, deep scratches on the hood that I didn’t recognize when I initially dropped it off. I asked Mark’s son if he knew anything about it, and after he went in to get the vehicle’s keys he informed me, “My dad’s not here, but I can get him to call you back.” I told him it was no worry, I was just curious and left for work.
Over the course of the last year, there has been an issue with my car detecting my key inside the car that was not present before the door replacement. In my make and model of car, it is very easy to incorrectly install the door and cause concerns with this sensor. I would have returned to Mark’s to have the issue addressed, but Mark—the business owner himself—informed the other party ,upon payment, that I would be trespassed for returning. Not only was the door not installed correctly, but the damage to the lower frame of the car was not repaired. If dealing with Mark’s Auto & Collision, be wary of Mark’s work and the service(s) they provide.
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July 2024 by Becca Becca-Becca (BECCA BECCA BECCA)
He came quick; he had an a rude demeanor towards my mom. She had just had foot surgery and had waited on AAA to send her a tow truck for 7 hours. An awesome Pierce county deputy asssisted us. Mr. Mark told my mother, upon arrival with an unprofessional tone: "I need $125 cash."..After explaining she would need to go to an ATM because she doesn't carry cash in high amounts like that, he then proceeded to say "If your not at your house with the money in time, i'm gonna LEAVE and take your car to my shop!" .My husband and children drove my mom to ATM at Circle K in patterson (a mile from her home, three miles from the tow location) and got the money and met him back at her house, where he dropped her car off in the entrance of her yard (right smack in the entrance). I'm not sure if it was because we were of African descent but he made the situation more depressing that anything! we were thankful but the treatment was uncalled for and nasty in nature. Don't call him if you're a POC...unless you're DESPERATE. He isn't kind. :(
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June 2024 by Joanna Yarbrough
THE ABSOLUTE BEST IN THE BUSINESS!! FIXED MY TERRAIN AND IT LOOKS NEW ?
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December 2023 by Pam W
Took care of my wrecked truck very good.
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November 2023 by C L
Very kind and helpful folks, would definitely recommend
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June 2023 by Kristal Norris
Did a great job on my husband's truck.
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June 2023 by Christian Foland
Very good 10/10 would recommend
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February 2023 by Kelsey Johnson
wonderful people and always friendly, helpful..
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November 2022 by Crystal Tucker
Marks auto collision is a family business. They treat people right and they care about their customers.
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October 2022 by Mark Fowler
Top notch.
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May 2022 by Bambi Conner
Awesome people!! Great work!!!
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April 2022 by Jessie Raybon
I am so grateful for Mark, Connie and Hunter. They most definitely treat their customers right. ?
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February 2022 by Daniel Brady
Was stuck in my own yard because of excessive rain on Sunday night. 35 degrees and wind blowing. Mark and crew took my call , responded within an HR.. Mark significant other handle my paperwork over the phone and emailed me a review.
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August 2021 by Lisa byrd
Did a great job on our truck. Someone rear ended us.
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August 2021 by Rick Summers
Good friendly people.
