-
October 2022 by Philip B.
Ordered a Masonite Door from Home Depot in May. It was a standard door. I was told that it would take 5 to 8 weeks for it to come in. After 6 weeks it did not come in. I was told that it would be 2 more weeks. They did not have the materials to make the door. 2 weeks go by don't have the glass to finish door. Call 2 weeks later, they say they have all the pieces and it will been in on next Masonite door truck. It did not come in. Called in last part of September, 3 months late, don't worry door is finished. Will be in next week. Called again, door is on truck, but due to HURRICANE IAN, it will be in next week. Called this week, no one knows where door is. Called Masonite yesterday, they did not know where door was and promised to call me back. They did not, called again today and they said door was picked up today and would be here next week. I had to tell my builder at least five times to change his schedule. I have asked to talk to the manager of the Blue Ridge HD at least three times. I finally got to talk to Anita, the customer service specialist today, and she said Sorry, I can't (want) do anything about it. You have to wait until the door comes in. CAUTION, Don't deal with HD. If you are truly a "DOER" go to Lowe's or your local building supply store where your business means something! IF you have to pay for something before you get it Beware!
-
May 2022 by James Green
Rude employee at self check out lane!! Was told i could no longer use my VA id card for a discount and that it wasnt available on there system anymore but i could see on the screen that it was still there.
-
May 2022 by Sherri R.
The customer service with the employees working the main part of the store is a hit or miss. Some are cheerful and knowledgeable and others will ignore you or walk right past you. I've been at the paint counter and door desk and had employees not even acknowledge that I was there, he just kept looking at computer screen so I left. We have been waiting for patio doors for over 13 months now. Today (the 3rd set) came in but couldn't be installed because Home Depot LOST the screen doors and they didn't have the trim for the patio doors. When the Asst. Mgr didn't call us back this morning we went to the store in the afternoon. By now a different Asst. Mgr was there and Ray didn't know what had happened earlier, however he did try to help us. So Ray took us to see Anita. They now "hide" her in the back room because her customer service is AWFUL. We unfortunately had to talk to her previously concerning the doors. When we commented about them loosing the screen doors she had the nerve to say "well, they had been here a year". Well, if they had ordered the right size in the first place they would have been at my house. When we asked about reordering them she said it didn't "really matter" because they would be here in 2 weeks and the trim would take longer. After telling her yes it did matter when she ordered them she begrudgingly agreed to order them while we sat there. They should be here in 22 days. And they have no idea about the trim because they have to get quotes. So maybe in 2 months we will see our doors. We have to get back on the installers calendar so who knows when.
-
December 2021 by Ben P.
Just moved to the area and have to say this is the best Home Depot I have ever been to. Excellent and very helpful staff. David A. has given me helpful tips several times and actually saved me some money on projects by explaining which tools were actually necessary for the job. Both Brians showed a genuine interest in assisting us and making sure we bought the correct DIY supplies. I love nothing more than above and beyond customer service, thanks!
-
November 2021 by Gizzmo 8.
This review is for Blue Ridge Ga. store, Went to buy windows waited forever at desk at windows and doors department no one showed finally went to front desk they paged someone still had wait few minutes the lady that came and waited on me really didn't know what she was doing i really cant blame her but management for not training their employees all i can say they lost a sale and a customer.
-
September 2021 by Tom O.
I have been a Home Depot stockholder for 30 years. Believe in the store. It never fails that the Blue Ridge store is usually out of what I need and no one ever knows when the product will be back in. Pinestraw - forget it. Often out and dont know when it will be back in. Ordered a popular Ring doorbell recently online. None in stock at Blue Ridge. No one could tell me when they would be in. After waiting 3 weeks, cancelled the order and walked into the Blairsville store yo pick it off the shelf. Have found the nearby Blairsville store better stocked like all Home Depot's usually are. Wish the management at Blue Ridge store would get it together.
-
April 2021 by Jon-Pierre Williams
Their employee, Christopher Lee Bennett, has been making racist comments on social media. Is this the kind of representation your company wants?
-
November 2020 by CE D.
Although the mask requirement is posted at the entrance, no one is at the door or inside enforcing it. No social distancing and many customers are not even pretending to wear masks. As Covid numbers surge in GA this fall, I'm disappointed Home Depot is not taking a more active role in our public health.
-
October 2020 by Cindy Falor
Enforce wearing masks. I have pictures of many of your employees not wearing masks, not to mention most of the customers. I know MANY people who will no longer shop there.
-
February 2020 by Michael Brannon
great place to shop
-
February 2020 by Robert P.
I live just over a mile away so I tend to shop there more than the average consumer. I have ALWAYS been met by a friendly associate who seems to regard me as the most valuable customer of the day. You would think that they receive sales bonuses (although I'm told they do not). All retail stores should take a lesson from Home Depot as customer service is a deal breaker for most consumers. It's also the reason why I refuse to shop at Lowe's. Shop online at their dedicated website for price comparison and you'll probably wind up at Home Depot.
-
July 2019 by Lee Puffenbarger
people are very friendly and most knowledgeable
-
June 2019 by Heath N.
The have zero customer service, avoid helping customers and don't care. When you tell management they avoid the problem. I'm contacting their corporate to handle it at this point. This place is a joke. Oh yeah, their lumber is 100% garbage too. Go to Lowes, ace hardware or down the road to toccoa lumber mill for lumber. This Home Depot has lumber so bad that you wouldn't want to use it for scrap. No wonder everyone in town goes to other places for their building supplies. This Home Depot is 100% a joke and they have more osha violations going on then you can imagine, it's unsafe just to be in there as a customer.
-
April 2019 by James F.
Just plain old lack of customer service! Was in store yesterday at 10:30AM. Needed to get a quart of paint, had the paint and color chip in hand and standing at the counter with one other customer. Two ladies working the area - both at the mix machines chatting with each other - one goes back down the isle get a gallon of paint comes back up the isle looks at me, no acknowledgement - hi I'll be with you in a moment - nada. Back to the mixing machine & chatting with her coworker. You can walk through this store past scores of employees and never be asked if you need help. Left the paint on the counter & my cart in the isle, went to Ace hardware and had a very pleasant experience.
-
February 2019 by John Tammy Adams
these people were very rude, we were looking to buy plumbing supplies and they asked for our permits for our septic tank. None of their business