-
August 2023 by E Taylor
The manager was wonderful
-
June 2023 by Candice Moore
I have bought majority of my furniture from this location and have been pleased everytime. I purchased a living room set in November 2022. The recliner that came with it has been messed up since we've had it. It got "repaired" twice at this location and still is not fixed. Nothing has been done with it. So now I'm stuck with a recliner that went with my living room set that we can't even use. They will not see another dime from me unless my issue is resolved. ?Oh, and I've reached out to corporate already and they are going by the repair notes that they have and said there is nothing they can do. So all my payments to you guys have stopped. I'm not paying for furniture I can't use. Period!!!!!
-
April 2023 by Joellen O.
OK so I purchased a bunkbed set and a few clearance items from badcock furniture in Athens GA. I canceled the bunkbed set about 3 weeks after ordering. My flooring wasn't finished so I never set up a delivery date but They go ahead and delivered the items withOUT my request for a delivery date. I refused the bunkbeds as I previously called weeks before and canceled them from my order. 3 months later after making 5 calls to the store speaking with the sales girl and manager, 3 visits to the showroom, and talking with the sales staff and manager the bunk beds are still on my finance account. I've called the finance company 4x and spoken with them. I was advised by the finance company they never received any documentation or requests for a charge reversal ( saying furniture not received) so the finance company can't remove the $1058 from my account and has to still charge me. I have to pay for expensive items I don't have because it's on my credit report. I've tried to do a 3-way call with the manager from Badcock furniture and the dispute supervisor from the finance company but The manager from badcock Furniture hung up. They never call me back.
-
February 2023 by Joellen OGallagher
Very happy eith the service in sale orovided by Monica at Badcick furniture in Athens. Their selection and prices are great. We purchased a bunk bed set fire place entertainment center and bench. We will be back to purchase again. As we got 6 months interest free financing.
-
January 2023 by Dianne Malcom
Visited the Athens Bogart store and the sales associate was very friendly, professional and helpful.
-
December 2022 by Abby McDougal
Monica was awesome! She helped us get a new couch, and the experience was great from start to finish. Super easy!
-
December 2022 by Sandi Mace-Lee
Customer Service is Excellent!!!I would recommend this Location to Everyone. Thank You So Much. Flavio, the Regional Manager, was Great ?? He was working the store by himself due to employees being sick. He was still Very Courteous and Patient with me. Thanks Again ❤️ ?
-
November 2022 by Abby Mason
Monica was awesome! She helped us get a new couch, and the experience was great from start to finish. Super easy!
-
November 2022 by larry allen
I felt that the chair we purchased should have been assembled and not in the box still.
-
October 2022 by Tonya Bryant
I was very happy with store. The employee Ty was very helpful to me. Answered all my questions. The manager was very helpful too. I would tell my friends and family about this store.
-
October 2022 by Kay Reno
Ty & Elenore were great to work with. Both very knowledgeable and helpful. We found just what we were looking for!
-
October 2022 by Doris Johnson
The staff were extremely nice and helped me everything. Thanks Ms. Ty and Ms. Trish.
-
September 2022 by Whitney McGuire
The two Ladies at the Atlanta Hwy location was wonderful! Great customer service.
-
August 2022 by Lisa Sparks
Horrible experience with this company. Defective furniture delivered TWICE. When I called to talk to the manager, she was abrupt and rude. Said nothing I can do other than order it for the third time or refund your money. I promptly asked for a refund and then they kept the delivery fee! I had to pay for delivery of furniture that would not sit level on the floor and wobbled. Very poor-quality furniture and the customer service was even worse. I suggest driving down the road a bit to one of the other furniture stores close by. It was a completely different experience. I read some of the other reviews just now and saw other customers had the same experience with the Manager - Patricia. You would think their corporate office would take note there was a problem!
-
June 2022 by Stephanie MissUnyQue Cobbs
I used to love this store. Now, not at all. The bed was damaged i took a discount. The dresser was damaged they say they will swap it out but hasn't. It's been months. The supervisor is never there, if you leave a message they never callback. I even called the 800# and they couldn't reach management!! And they can only say my item shipped to the warehouse they can't say when it will ship to me. Late fees are automatic but getting quality merchandise isn't. If I'm paying new merchandise price I should get new merchandise. If I could give them half a star I would..Ridiculous!!
