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March 2024 by Ms Sassie Kassie
Upon entering this establishment we were not Greeted by the 2 employees, I looked at my daughter and stated they don't greet you in here. Let me remind you this was my 1st vist to this establishment. The young Indian lady finally came to help us with Attitude of course. I purchased buy 5 get 1 free cookies. The cookies were delicious, customer service was Horrible. Do better young Ladies
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March 2024 by Kyuu S.
Overpriced foods, underpaid employment. Managers/Owners don't know how to run a business and it shows.
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March 2024 by tonya Mejia
Worst design I’ve ever seen in my life on a great American cookie cake! I don’t even think I’m going to take a picture of this cake up close. Like I am ashamed of the way this cake looks. I’ve never been to this location and I’m never returning for the price I paid for this cake. This is a major disappointment! If I have the time, I would take this to my normal location and ask them to try and fix it because it’s just horrible. This person is not a good cake designer, or if they couldn’t design this, they should’ve told me I even told them if they couldn’t do it it’s OK just you know make it a solid looking Oreo cake that was OK. I was fine with that. It didn’t have to do anything else.
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March 2024 by Lawson Davis
Got a small cup of chocolate ice cream for my daughter on the way to the hospital. She loves chocolate ice cream but wouldn’t eat it because it tasted funny. I tasted it and it was terrible. Like it was made with a dated product. There’s obviously new management and Their reasoning when I called just to let them know they had an issue was that 4 other people today ordered it and didn’t say anything….. 8.00 for a scoop of ice cream that was made with dated milk and they don’t care. Sad. This place was a staple for our family but will no longer be with that type of response to an issue. Good luck serving nasty products for triple the money.
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February 2024 by Jenni Rearick
I ordered a cookie cake for my son's birthday. The cake was so thin and tasted like cardboard. The decorations on the cake looked nothing like online. It looked like a little kid decorated it. The cake was definitely not worth what I paid. So disappointed. The Cookie Company used to have the best cakes. Don't waste your money ordering from here!
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February 2024 by Dr. Krisha Maisuria
Great
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February 2024 by Marsha D.
Service is below par. Every time I go inside over the past year I am met with disappointment. Not only are they usually out of stock of our favorites but the cookies we do see available do not look fresh. My kids don't like to go there anymore.
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February 2024 by DAVID LACASSE
The fact that I can't look at the menu without including all my info makes me leave one star, and not go to the website
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September 2023 by Yvette
This place is heaven on earth!Cookies were delish and the young lady who was helping us was so polite.Also got some ice cream while we were at it.Strawberry Cheesecake in a waffle cone, DELISH♡
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September 2023 by Nick D.
Not what it used to be. Got an ice cream in a cone and it was so melted the workers put it in a cup. Took it outside to my girlfriend and it was more like a soup than ice cream. Went back inside and the employees agreed that the ice cream was completely melted but said they can't do a refund without the manager there and can only make a new one if I pay for it. Definitely not a customer focused business.
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August 2023 by Ashley Maxwell
I ordered a cake from here a week ago so that it would be ready on my way to my sons birthday party. There was an email confirmation. I get there to pick it up and they say it’s not ready because they got a lot of orders today. Really?? Not acceptable. Seriously, think about the business that you are in and the importance of time and communication.
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July 2023 by Jennifer Vaughn
Who doesn’t live a GAC!? I love this place.
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July 2023 by James Holton
It would seem this location has lost its ability to understand customers wants and needs.We have tried to call in an order for a large celebration cookie and they REFUSE to accept the order and say it just be placed online.This might be convenient for them, however this isn’t good customer service.May I suggest you understand not everyone at every moment is able to place an order online and do the right thing and accept orders via the phone.
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July 2023 by Michele Byrne
Great ice cream shop located in Mulberry Plaza. Great place for sweets including ice cream or fresh baked cookies. There are a number of choices to mix into your choice of ice cream base flavor including brownies, chocolate chips, heath and Reese’s cup pieces. If you have a sweet craving but ice cream won’t hit the spot, then perhaps fresh baked cookies will do it. The day I was there they had oatmeal raisin, chocolate chip and a to die for chocolate cookie that was scrumptious!
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June 2023 by S Farooq
Little expensive but good creamy ice cream
