Year One Inc

Auto Parts
Hours: Year One Inc. is a business with a long-standing history and a reputation for helpfulness and quality. Customers have ordered various parts, including fender patches and dash pads, and have received their orders without issues. The company has moved locations and is in the process of resetting, but staff members are described as friendly and helpful, assisting customers with organizing pick-up times and ensuring smooth transactions. One customer expressed pride in having contributed to the company's growth during the late 80s to mid-90s, highlighting a positive connection to its history. However, there have been some negative experiences reported. Some customers encountered very poor customer service, especially regarding order delays and communication. In one case, a customer was told a part would take 5 to 6 weeks to ship, but later was informed that the lead time extended by an additional 3 to 4 months. When seeking updates, they faced confrontational and vulgar language from staff members, which caused disappointment and frustration. Despite these issues, other interactions with the company were positive, with staff being kind and helpful during phone conversations. Overall, Year One Inc. is a business with a strong legacy and dedicated staff, but recent reviews indicate that customer service can be inconsistent. While many customers have had good experiences, some have faced significant challenges with communication and professionalism, especially during delays. The company remains a source for parts and has shown willingness to help, but potential customers should be aware of possible service issues during busy or transitional times.

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1. Cornelia, Georgia