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October 2023 by Donnie Bridges
We had trip plan for fall break! 2 days before leaving for the trip ! Our truck started acting up and the check engine light was on! I call Bo at James O’Neal! He said they couldn’t get to me right away they was back up ! I was telling him we had trip planned for my granddaughter fall break! He asked me if could bring in morning he take care of it ! He has always taken care of us ! Thx Bo how’s that sound man interview? That’s awesome you have to do that an awesome man I appreciate that so what I never did it, so what I do
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October 2023 by Brandon
Great team, nice guys, made a good deal, and delivered the Jeep quickly. I highly recommend.
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September 2023 by Lynn Nixon
Let me preface this review by saying that I have never bought a vehicle from this dealership. However, I do let them perform the service maintenance on my car because they are cheaper than anyone around. They are also some of the nicest people I have met in the car service industry. Today was no different. I go in for an oil change and brakes (with an appointment). I am normally in and out pretty quick with an oil change. Their lift ended up malfunctioning, which ended up getting fixed shortly after, but it delayed the wait time naturally. My service advisor, Amanda, kept apologizing for my wait, which was no problem for me as I had no urgent plans. She finally came in and told me that she was loaning me a vehicle for the afternoon so that I wouldn’t have to continue to wait. When I returned for my car once it was finished, she informed me that she also gave me a discount on my bill for the inconvenience. For me, the inconvenience would have been if they had acted like my time wasn’t valuable, but they didn’t. I would’ve continued to wait all afternoon if need be due to their hospitality alone.Again, I have never bought a vehicle from them, but they treat me like I have bought 10. It truly does not matter who you are or how much business you have given them. They treat everyone with professionalism and respect from what I have seen and I will continue to give them my business.
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August 2023 by Georgia Peach Window Cleaning & Pressure Washing
I highly recommend O’Neal dodge! Sarge, and Beau have made buying a truck a great experience. Service department is excellent! I’ve had horrible luck with other dealers but this dealer is a diamond in the rough! Please ask for Sarge, he takes care of his customers
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July 2023 by Utotomi Charles Abalu
If you keep getting letters in the mail to complete air bag recalls, I wish you the best of luck actually getting it done. I scheduled an appointment almost 2 months ahead of time with this dealer, only to get there and find out it was never scheduled. They scheduled another future appointment and I cancelled it to try my luck with another dealer. Scheduled an appointment several days ahead of time with another dealer in Carrollton only to be told, after 8 hours of waiting, that my airbag was given away the previous night lol. At this point I am convinced it is IMPOSSIBLE to complete airbag recall work in the state of Georgia. Just say a quick prayer every day before you get in your car and hope for the best lol.
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July 2023 by Jamall Cox
I would NOT recommend this dealership to anyone. They have horrible customer service and integrity. They do not do what they say they will do. I know I’m just one customer, but this is my second time having issues with the staff here. First time, 2018 I purchase a vehicle there and my credit was ran 12 times. Second time, just this week I went to purchase another vehicle and asked would they provide a gooseneck ball in the bed of the truck. I was told by the salesman Graham yes. Upon going to the dealership, Graham stated they would not buy the ball. They offered to split the cost of the ball, I first declined, then decided to agree. Upon me agreeing they denied selling the vehicle to me. Chris is the sales manager and has horrible customer service and integrity along with Graham. I truly hate that this dealership doesn’t have integrity nor professionalism. I would absolutely not recommend to anyone.
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May 2023 by Betty V.
Thanks is too small a word for the crew at James O'Neal Chrysler Dodge Jeep Ram in Bremen GA. On a road trip to connect with family, still hours from our destination, an ominous dashboard light appeared on our Jeep Grand Cherokee, and we needed to be towed to the closest service group.After we were told by the first shop we called that the earliest they could get us in would be Tuesday, and with only an hour until closing (on a Friday night!), Joe, Beau, Tim, and Shane demonstrated what teamwork and world-class customer service looks like, procuring a radiator from another location, and installing it, along with a new water pump, to get us back on the road in record time! We are just amazed at the kindness and generosity of these gentlemen and cannot recommend them highly enough.
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April 2023 by Clayton Cosper
I wanted to give a shout out to the amazing service I received when shopping for a new truck for me and my family. If you are in any need for a truck or car I would highly suggest going there. Ask for Graham Slater. This man really made the process stress free and it was an enjoyable experience.
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April 2023 by Derinda Stephens
Shout out to Beau in the Service Department. He got me in and out in a timely manner. He radiates good vibes and great customer service.
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March 2023 by Jacob Yearta
Used to be an okay place but apparently it's went down hill. Such a terrible experience and they don't even seem to care. Tried to get some recalls done. Scheduled weeks in advance after waiting months for the parts. Called week before to make sure they could still do it and was told yes. Took it up there and left it for 2 days. They would not give me a loaner so I was truckless. Showed back up to get it after 2 days and nothing had been done. So after another month and a half I've yet to hear anyone call me to reschedule or offer any help with my recalls.
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March 2023 by Anne H.
Awesome expert. Friendly service department and an excellent job done on our Dodge Ram. Highly recommend this dealership. shout out to the fabulous mechanic Matt Beshers Will definitely come back to this location For any work that needs to be done in the future on our vehicle
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February 2023 by James Rowland
Fine staff, knowledgeable, friendly and helpful. Very happy with my Ram 2500 purchase. The salesman and manager worked with me and i got everything I wanted to make the deal happen. I can not recommend this dealer high enough. Thank you for working with me!
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January 2023 by Will T
Outstanding purchase experience with Graham. The entire process from beginning to end could not have been easier. Graham’s communication was excellent and the vehicle was just as described when I saw it. I drove five hours and would not hesitate to do it again to receive the same excellent customer service. Courtney did an outstanding job as well and had us in and out in 30 minutes. I highly recommend Graham and this dealer.
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December 2022 by RRR 62
Bought my truck from James O’Neal in 2019. The process was relatively fast and painless. It is a dealer so there were several trips to the sales manager but overall a good experience. The truck has had several minor recalls and the service department seems to actually care. How unusual. Will do business there again when the time comes.
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December 2022 by Tima H.
Maybe it's because I am an educated, mechanical and knowledgeable consumer, or maybe it's because I am a woman. Regret bringing my used van in for service not once but twice. The quotes were unbelievably high and exaggerated compared to the national average of parts and serve. When I questioned the service manager, he almost blew a gasket because I was questioning his knowledge about ABS and his original quote. Seems he didn't know my vehicle had ABS. Well, that was his excuse anyway. The VIN number and pervious history should be a clue Mr. Man. He was clearly agitated with me when I schooled him in front of his department goons. He snapped at me and said he would get may van brought around and that was it. No sale No serve. No Merry Christmas or even kiss my ass you smart beautiful knowledgeable woman. Pity the owners are never on site anyway, that so small-town dealer and service just went to shit. Unless you are purchasing or drive a $70,000 vehicle, they just don't' have time for your little $1,200 job. Thankfully Countryside in Madison GA has great customer service and will do my little $1,200 job same day. By the way, their service manager is a WOMAN! Misogyny, ignorance and poor customer service skills are not dead at James O'Neal dealership in Bremen Georgia.