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March 2024 by Sherry Windsor
Very friendly and efficient. It was refreshing to get somebody who acts like they like being there & that I am not a bother.
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March 2024 by H K
Horrible staff, and erroneous information! This location isnt even my home location, but i got a notice of a package that needed authorized signature that needed to be picked up here. Came during their instructed hours (Sat 9am - 12pm). Rang the bell multiple times, and so did 3 others. Waited 30 min and nobody came to answer the whole time! But you know staff is there cuz we all hear them in the backroom doing whatever
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February 2024 by J O
This location is severely understaffed. They absorbed Dunwoody area residents’ mails, so it takes excruciating amount of time just to pickup a mail. Staffing just 1.5 personnel is crazy
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February 2024 by Simone Jones
Bryan is so helpful, polite, pleasant, and always attentive to post office visitors. If it wasn’t for Bryan, I wouldn’t step foot into this post office. He is able to handle everything for this post office!
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January 2024 by Rodney Wilkinson
Can't even get mail delivered to your po box, Been waiting on a card that was mailed 12/19/23, in state 100 miles away, still not received. Been waiting on a check, that showed on informed delivery for 12/27/23, still not in po box. Card from next county over took two weeks, and had been opened. Don't bother filing a complaint, they won't contact you back.
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November 2023 by Mayra M
They don't open on Saturdays in spite of what Google Maps, and USPS say. USPS via phone and their website, they say they're open on Saturday too, but I have been there on Saturday and it's closed, also they have a sign on the door indicating it's closed on Saturday, so they need to update their workers and their website with the right information.
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October 2023 by Tremaine Bagley
At a time when exceptional customer service is hard to come by, I'm consistently impressed by the dedication and kindness of Ms. Nelsoms and Brian at this Dresden Dr. location. During my weekly visits to pick up held mail, Ms. Nelsoms has gone above and beyond—tracking a mistakenly returned package and expediting a delayed mailbox key replacement. Brian, always a bright spot in a bustling environment, remains unflinchingly courteous and understanding. Despite the myriad challenges they face, both Ms. Nelsoms and Brian manage to provide outstanding service with unwavering poise! They truly deserve commendation for their exemplary efforts!!
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October 2023 by Basement Racer
Good lord what is there to say about USPS mail carriers. Our one at our house decided they would leave our mailbox open, you know rain getting in destroying important mail. I put a sign on the box asking usps to close the mailbox door. Now my mail person doesn't leave mail in our mailbox. They lie to say the customer asked for it to be held at the post office and we don't get mail to our house anymore. I have raised a case with USPS. N o one has followed up. No one has called. If you have any opportunity however small top not use USPS do it. They are awful and their customer service is a joke. We use USPS for our business and they make us look so bad, so many lost shipment, trackin gnot being updated, depot closing without warning. It's a joke and I have no idea how these people are still in business. My last go at trying to work with these people will be a formal written letter of complaint to the post master general. I believe our good and mail is being stolen and that a felony. Someone needs to do something. USPS is just worked by lazy thieves and liars it's just that simple.
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October 2023 by Daniel Wise
Made no attempt to deliver a package when I was home, but left a slip. Since then, I've called 8 separate times to schedule redelivery (between main USPS and this one). The main line answers but is no help. The Dresden branch NEVER answers the phone (the main USPS told me to call the Dresden location directly). Remarkably awful
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September 2023 by Yamin Chhipa
These are really hardworking ladies. They're truly down to earth to make process go smoothly. I've come here third time, they never disappointed me like other USPSs
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August 2023 by Mark Frost
Very disappointed. I am trying to start a business and need a PO box to do so, in Brookhaven. I was told their "PO box system is down" with no estimate of when it will be working again. I was told to "call back on Friday. We might have an update." The clerk was very nice about it but, geez. And I already pre-paid for it online.
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July 2023 by Melisa Chimil
Passport office.Worse experience ever, I normally don’t go by the reviews, but this place sincerely deserves 0 stars. Customer service is not a priority, you can’t ask them a question because they are already defensive and treat you like your time doesn’t matter only that they have been there since 9:00 AM and they are doing it for free.
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June 2023 by H L
I was expecting a package because the USPS tracking system indicated it was to be delivered & was waiting for the mail person to bring to my home. When she arrived she handed me my mail, but no package. I then asked her if she had a package per the according to USPS online tracking system and she said she didn’t know anything about a package. It was at that moment one could tell by her body language, bulging eyes & snarky reply that my question annoyed her. She got back in her van & started to drive off. I motioned to her to lower her window so that I could talk with her & determine where the package was. She then handed me a package & started to leave but it wasn’t my package. She looked at the package & realized it was my neighbor’s whose mail she had already delivered & it appeared that she would have left without delivering it if it had not been for me. I tried to see if there was some way that I could pick up the package at the station, but the deliverer’s attitude was pretty clear that she wanted to get on her way without helping. This person should only be sorting mail & never in a position of dealing with the public. USPS IS DISGUSTING.
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June 2023 by Tee W.
office opens at 9am and it's now 9:15am they still have the voicemail on saying the office is closed. mail carrier lying saying they were trying to deliver packages without leaving any notice on my door or in my mailbox, and one of the days was June 19th weren't they closed for the holiday?
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May 2023 by TEKILYA JEFFERSON
This location is poorly staffed. They take their time to greet you once you ring the bell and even then have an attitude once they finally come. It’s a lot of older women who move fairly slow so it makes the wait time even longer. Please send help. And then to say you can’t make appointments at this locations because it’s walk in only but 3 people have came in and said they are walk-in. Frustrating ?
