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January 2025 by Christen Schwartz
If I could give zero stars, I would.
I originally called asking for a prescription to be transferred from Kaiser to this location on Friday. The tech sounded super overwhelmed and said he couldn’t get to it that day and that I would have to wait until Saturday. Weird, but okay. I told him that was fine, but that I needed it by Monday. I never heard back from the pharmacy so I assumed they were working on it. When I checked on Monday, they said they couldn’t get the transfer from my pharmacy due to the holiday. In this moment, I realized they had never put in the transfer over the weekend and they hadn’t even documented our phone call.
I checked again on Tuesday and they said that the inclement weather was causing offices to close and that they could not transfer my prescription. Any offices in which they needed to contact to get my prescription were open. They told me it would be made a priority and that it would be completed by Wednesday morning. I called Wednesday morning and they suddenly had no idea what I was talking about. They asked me to give them a couple hours, even though I have already given them five days. I gave them a couple hours and called back and again they acted like they had no idea what I was talking about. They let me know that due to inclement weather they couldn’t reach anyone. I tried calling Kaiser myself, and they were open.
In 5 days, no one tried to transfer my prescription.
Absolutely blown away by the incompetence and lack of customer service and healthcare.
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September 2024 by Milo Man
Awesome vibe, fast, help with explanations on medications, their vaccines are always done so painlessly it's the best, even better than my doctor.
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June 2024 by Neva Howell
This place is completely unorganized. I came in sick as a dog to get my prescription refilled. The men at the counter were less than friendly and stated that it would be filled in an hour and a half. I drove all the way home to lay in my bed for a few hours to return to the clinic SEVEN HOURS later for them to say “your prescription was sent to another clinic”… I’m sorry? Why would I speak with someone at your clinic that said you had it and it would be ready in an hour and a half then? Will definitely not be utilizing this Walgreens for any prescriptions moving forward.
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September 2023 by Jeff H
Quick prescription fill
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June 2022 by Thanushi W.
Very slow service. Long wait times to talk to a pharmacist. I was in the drive thru window for over 25 minutes to pick my prescriptions.
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January 2022 by Mary C.
My husband and I have spent over three hours today attempting to get through to a pharmacist after they claimed our insurance information was a problem. After the first call, they promised it was resolved. Immediately after, a text claimed again that there was an insurance issue. We attempted to call back immediately and have made dozens of calls totaling 3 hours that place you on hold and then disconnect you. I finally called the Sandy Springs Walgreens location. The pharmacist there picked up immediately and resolved all the issues. I've used Walgreens for years and have never seen a site this dysfunctional. I've had problems there before but just thought it was a one-off. Based on other reviews here, it's probably their typical customer service.
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October 2021 by Darin G.
If you want an on-time appointment for a flu shot/Shingles Shot/COVID shot you best look elsewhere. Appointments are just suggestions in their world... you'll likely arrive a few minutes early, they'll ask you to fill out the same damn forms you filled out online, and then 30 minutes AFTER your appointment time you'll still be waiting... they are in no hurry around here.
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September 2021 by Uni P.
The worst pharmacy award goes to...without fail they delay filling prescriptions by saying there is an insurance issue, most of the staff are really rude, and the hours are terrible. You will not likely receive your prescription when you go 9 out of 10 times. It's crazy but most of the time I receive a text saying my prescription is ready and I show up, they will send me back home from the drive through and then call me to say it's ready an hour later. I know people sometimes complain about pharmacies but this one is really unique in their poor performance.
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August 2021 by Kevin C.
I was looking for Dramamine with natural ginger (non-drowsy). I had looked at a nearby supermarket and a pharmacy, but didn't find them at either place. I looked here and they had it, and with a $2 instant coupon, so I got it at a great price! I went to the front cash register, and no employee was there. This was at about 2 pm yesterday, and I thought it odd that no employee was near the door greeting incoming customers and ringing up customers who were making purchases. After about 3 minutes of waiting, and employee finally came to the front, but that's because he saw another customer walking towards the check out line. He then saw me and had a confused look on his face, as if to say - Oh, were you waiting? He rang it up, and it came up as regular price. I told him that there was an instant coupon. He said, "Oh, then enter your phone number for the Walgreens discount." I entered my phone number and he rang it up again, saying, "No, it's still regular price." I told him there was an instant coupon on it, so he looked through his coupon book. Obviously, he didn't find it, so he asked how much the discount was, and I told him $2. He manually entered the $2 discount. The instant coupon should've automatically been applied by the system when the employee rang me up. *sigh* Finding parking in the free lot is always easy. Employees aren't really that helpful, or attentive.
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July 2021 by Ashley P.
AWFUL AWFUL AWFUL Pharmacy technicians AND PHARMACIST were TERRIBLY RUDE. Rushed me after waiting on them for 15 minutes at the drive up window just to attend to me. When they finally came to the window, they said they had no idea what my RX would cost and wasn't willing to look at the price despite me providing my insurance card. Before i left , leaving my my rx there with them, i verified with TWO different pharmacy techs to make sure they had both the generic form of my medication and the brand name, as my decision for one over the other depended on the cost of each. When they called me saying they did have the brand name and it was within my budget, I said ok great I want the brand name filled, they said oh oops, actually, we don't have it in stock. LIKE WHAT THE ACTUAL F*** GET IT TOGETHER WALGREENS. Worst pharmacy ever highly suggest going somewhere else that can actually help you and get your medication filled.
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September 2020 by Steve R.
OMG there is a person in the pharmacy who is rude and condescending. She talked over me cut me off and came off as just indifferent. I have been loyal to Walgreens for longer than I can remember but this location is destroying all the good will created by the many other branches I have done business with in the various places we've lived! The pharmacy team needs to remember who the customer is and that we have many many choices so a little politeness and a can-do attitude will go a long way!!
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May 2019 by Jeff Harmon
Quick prescription fill
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March 2019 by KG K.
Very friendly staff that was willing to answer our questions about cost for medications and steps for insurance. Plenty of parking is available. They even gave us a treat for our dog! We plan to return and would refer this location to others.
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May 2018 by Revas M.
This a review of the Piedmont Health Clinic. Came in strictly to get tested for the Flu since I had early cold symptoms and my wife is pregnant. Thankfully not the Flu. It was a simple and quick visit. They billed my insurance $313 for this visit!! Insurance said "no way! we're only paying $140"; leaving me with a $173 bill to pay. Called to complain and the lady told me next time to say I don't have insurance and pay the $75 regular cost. Would never use them again. They should have been upfront with me about the costs.
