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January 2024 by Lee T
The roaming dad review was totally undeserving. One thing I know about ********* is you look for trouble you find it. My family and I were recently homeless were living out of our car. ************* showed me compassion and genuine love. I had two metal showing tires on *************. Free of charge ************* gave me two tires and had his workers install them for us. No wonder his employees came against him. 9 times out of ten Mr ******** words additude brought about negative responses. He may not own this town but I guarantee he owns the respect of Glynn county. Btw if you ask nicely Mr ******* I sure he'll accept your apology....Buckets
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September 2023 by Robert K.
Not happy with the service and monies spent. My review has changed from before. Tried to reach the owner and no response.
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September 2023 by Andrea M.
This business keeps deleting my review. But, terrible customer service and service beware! Go to any other mechanic shop in Brunswick!
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August 2023 by Carla Johnson
If I could give them zero stars and make it review I would! I have had an alignment done on my car twice this year by them and my tires are still being ate up and they refuse to fix the issue. They are nothing but scam artist and very rude especially the black guy that is usually at the front at the computer. The worst customer service I have ever seen at any business I have ever been to!! I wouldn't recommend anyone to ever go there for anything. The first time I went there they scratched my rims up putting the tire on. They are just a bunch of no experience, money stealing dude who are in cahoots with each other. Not sure how true it is, but I have even heard of them offering discounts if you write a good review about them.... A couple years ago I went to the one on Norwich to get my muffler checked and when I came back they had cut off my Cadillac converter and told me they didn't know where it was. I guess they sold it?? smh
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August 2023 by Lauren Miller
Overall, it was an AWFUL experience. My husband gave VERY specific details about the tires he needed ordered for his Mercedes C300. Even with that, the incorrect tires were on the car when we went to pick it up. Had to wait another 3 days for the correct tire order to come in and bring the car back AGAIN for reinstallation. They barely apologized and never even offered a discount for his inconvenience.His rims were damaged and scratched after the second installation, and they never even bothered to put the tire caps back on.Steer clear of this place. They seem to have no clue what they're doing, nor do they care.
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August 2023 by Chris Wilcox
Worked on my car didn't fix it and wouldn't stand behind it when it wasn't fixed told me they think they know what it is but ...to my face.. told me "we're not going to take the time to do all it would take to fix it instead gave me referrals to other mechanics..... don't waste your time they apparently can only handle little jobs that they have time forThey were very polite btw
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August 2023 by Bill T.
While traveling from Kentucky to Florida, my right front tire was shredded when I hit/went over a high curb. I took the car to Duckworth Tire of Brunswick, where I waited for more than five hours to get the tire replaced. After asking a technician about the status of the repair (3+ hours into my wait) I was told the tire had not been ordered from the parts store down the street. Two hours later I was finally on my way -- a 2-hour drive to St. Augustine, Florida. En route to Florida, an error message appeared on my dashboard regarding an issue with the car's stabilization system. I was already nearly 100 miles into my trip, so I did not contact, or return to, Duckworth. By the Grace of God, I made it to St. Augustine. The next day, my wife was severely injured (broke her back) and was transported to a trauma hospital in Jacksonville (90 miles roundtrip). Despite the error message on the dashboard, I thought it was nothing more than a bent rim or alignment, so I drove back and forth to Jacksonville to care for/be with my wife for five days.The day following her discharge, I took the car to a repair shop and learned that I must now replace a tie rod, a strut, steering and two front tires due to the negligence of Duckworth Tire. How in the world could this supposedly reputable shop send me out the door without telling me about the extensive damage they certainly would have seen when the car was on the rack? Any novice technician would have surely seen the damage to the right, under side of the car! Worse yet, how much worse would this have been had I been in an accident? Shameful and unprofessional!
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July 2023 by Bradie Daniels
While traveling with my mom and two young kids we got a flat tire at this exit. They wouldn’t help be because they close in 20 minutes. Thankful, Walmart was extremely helpful.
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July 2023 by Shyanne McMullen
We are traveling from out of state and woke up this morning to a flat tire. We were able to air it up and came here for a fix.. we were told it would be an hour wait, but we are still sitting here 3+ hours later with no idea of how much longer it will take. We are obviously traveling and employees are aware of the situation, but there doesn't seem to be any concern for a timely turn around.
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June 2023 by Rob English
Great experience! I was on a road trip when I got a flat. I thought I would need a new tire but Bill Duckworth fixed the tire for $10.50! Extraordinary service from the service desk! Highly recommended!
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June 2023 by Kayla Jones
The customer service here is amazing. Shoutout to the other reps for the professionalism. Shoutout to the techs for doing amazing work. Special shoutout to Jason who provided excellent customer service my whole experience! I had 2 punctures in the same tire. The second one was unexpected, Jason was able to get my tire taken care of right away and I was back on the road immediately.Also, my “check tire pressure” light had been on in my car for years. No one could ever repair it. Jason and his team was able to clear it and I’m extremely grateful.Please, any tire service needed, come here.
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May 2023 by David S.
These people are the greatest! We had a run flat tire go out on us on Rt. 95. Too far away from BMW dealership to make it on the deflated run flat.They were to 3rd place we tried. No one in Brunswick had run flats in stock. Sean, the billing clerk was AMAZING. He ordered the tire, drove us to a hotel and back EARLY the next morning to pick up the car. Way beyond the call of duty. I highly recommend these guys!
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May 2023 by Douglas Lucious
I had a pleasant experience. The service tech was pleasant and helpful. He took the time to advise me of what I could do and how long it would take to get my car fixed. I will go back if I ever need work done to my car.
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May 2023 by joseph Gagliani
The absolute worst experience I’ve ever had in Brunswick. The “manager” Terry Holmes was not only rude to me but also my wife. They had my car for 2 days for oxygen sensors! The price went from $522 to $675! I asked for an explanation and terry said “ do you want me to fix your car or not?” I said I am only asking for an explanation he said “do you want me to fix it or not?” I said you shouldn’t talk to customers that way he said “he didn’t want my business!” I said that I needed to speak to a manager and he said he was a manager?” Worst customer experience ever! Never going back againMr Duckworth never responded to my review indicating his response that he was “taken aback “ and would contact me was a lie and he cares nothing about the customer
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May 2023 by Joseph G.
Dropped my car off for an oxygen sensor. Two days later my wife was called and told they ordered the wrong part. She was quoted $522 and she would be called the next morning. She was never called back so I called and was told my car was ready and it was now $675! I asked why and he said "do you want me to fix your car or what" I said can I speak to a manager he said he was the manager Terry Holmes. Terrible customer service!Same stock answer he gave me on google. They do not care about the customer period.
