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October 2023 by Stephen Webber
I reserved a car for a weekend trip and set my pickup time for 5:00. Ended up arriving at 5:20, which is 10 minutes before they supposedly close. When I arrived, the employees had already packed up and left. Do not trust them with your plans.
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August 2023 by Ken A.
If I could go to 0 stars I would but unfortunately that's not an options Do not go with this rental company. I returned my rental car early by 3 days and got only a 12 dollars taken off my grand total. I asked if that total was correct to which he replied I didn't use it for "99" hours so I am being charged 233 dollars. I asked for the keys back as i was expecting a bigger price taken out but the representative told me "no. The contract is closed." I rented with them as it was out of necessity to get out of the path of hurricane Idalia. Do yourself a favor and go with some other car rental or better off with Turo as you stand a better chance of NOT getting screwed over as badly as I was.
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June 2023 by Chris C.
I secured a rental vehicle online a few weeks before the trip. I noticed my flight from Atlanta to Brunswick was going to land after Budget Car rental hours. I called them directly and was assured a rental car agent would stick around so that I can get my rental vehicle.Well I finally land and was about 15-20 minutes late. I get to the counter and the counter security gate was down and the lights were off! Well after traveling from Cali to GA I was tired and annoyed.Thank god Robert was next door!! Robert helped me secure my vehicle with a smile and extreme professionalism! Robert gave text book customer service! long story short, I got my rental vehicle and was able to conduct business as usual!Thank you for your professionalism, kindness, and friendly spirit Robert! Take care!
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July 2022 by Noah Lugeons
Really wish the website was clearer on the fact that there's no way to drop a car off after hours, but the employees were very helpful.
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July 2021 by Brett Newton
Horrible horrible company....reserved a truck a month in advance for our huge move 12 hours away. The morning we we going to pick up truck and spend the day packing, they called to tell us that our truck had broken down and they were working on finding a replacement. They didn't communicate all morning...after a couple hours later we told budget that we needed them to make the horrible situation right. The lady told us that they would reimburse us the whole cost of the rental and pay for us to use U-Haul. Thankfully, U-Haul pulled through for us and had everything we needed to get the packing done for out 4 am departure time. Now, budget is saying that we misunderstood and is not doing what they promised to make their horrible mistakes right. If you have a big move that has a lot of moving parts that need to move smoothly, then I recommend that you not use this company. They will mess up all your plans and not make it right.
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December 2020 by Tim Partin
I don’t know where to begin. My daughter and family was trying to come see me for Thanksgiving and the lady that works there is really rude I would not take my daughters prepaid card nor will she take my major credit card over the phone. She had like she was mad because she was having to work on a holiday boo-hoo. I would not recommend this place to anyone.
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February 2020 by David Young
Cars are very expensive $59.00 a day
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October 2019 by Willis Simmons
Customer service sucks, hidden mileage fees sucks. Get what you pay for, but never again. Vehicle was okay so one star
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September 2018 by Elizabeth Houston
Gave us a last minute deal. Clean car. Easy transaction
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September 2017 by Tyler Lance
I wouldn't recommend this place to anyone to save my life. The lady at the counter I can't even remember her name was rude, the place is privately owned as well so good luck getting any kind of service if something happens. Didn't tell us about the $200 security deposit. Unfortunately they were the only place that had a car available and now I know why. Don't give this company business if you don't have too.
