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August 2023 by Jose Martinez
Needed tires for my wife's Toyota tacoma got a great price plus balancing and installation and road Hazzard coverage ill be back again for all her trucks needs
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August 2023 by Champ Kat
We made an appointment earlier in the week for Friday via phone. Guess it was some National number that forgot to make appointment. Dropped truck off two days ago and still dont have it. BTW we just needed new tires. Which are in stock apparently. Who knows. God willing we will have it back tonight. I’m sure the guys actually working there are trying their best.
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August 2023 by robert shell
Called store and made appt for 4 tires replacement. Call apparently was transferred to a call center. I showed up at store on appt time. Store said there was no appt, no tires and no availability this week. What a Company? How do you have non coordinated systems in today’s world.Went to Mavis and got 4 tires within an hour and a half.Adios Firestone!
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August 2023 by Jane Curtis
Both William and Tom were the consummate professionals. Polite, quick service only an oil change but you've won a customer for life. A million thanks
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August 2023 by Yolanda Lee
Had scheduled an appointment over the phone for 11am only to get there and be told I scheduled an appt to be informed the time frame which will 2 weeks from the day to change a bulb.
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August 2023 by Laurence Phillips
Had 2 leased vehicles , initial 5k service done.Polite, courteous and no grease .arks or fingerprints when got it back.
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July 2023 by Dr. and Mrs. Hill
Did great job on car tires and brakes. Just hard to get an appt. Dropping off works best.
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May 2023 by lauren jakson
Customer service and time frame was horrible ! Tell you one price and timing over the phone and a whole different one when you arrive . We sat across the street at the gas station eating lunch and watched all the employees standing around playing on their phones or smoking with a shop and parking lot full of vehicles waiting . Many other customers were unhappy also .
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April 2023 by Shannon S.
My 80+ year-old parents were on their way to FL and had a blowout. Even though these guys were understaffed and slammed with clients, they took care of my parents quickly and got them back on the road in short order. This was warranty work so they didn't make a bunch of extra dollars either. I'm so grateful to these guys for taking great care of my road-weary parents!
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February 2023 by Sandra M.
Joe told me he could repair my brand new tire with the big chunk of metal in it but I'd have to leave it overnight. He called bright and early the next morning to say it was done and to come by and they'd put it in for me. Really appreciated it!
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January 2023 by Darius Samples
On December 31st at 2am, I made an online order and appointment for 2 tires and tire changes for January 2nd at 7am. That was the next available appointment according to the online scheduling. I prepaid $308. I called at 12:30pm on December 31st to confirm the appointment and the women that answered proceeds to tell me that they have no appointments scheduled January 2nd with my name on it and that they’re booked till Friday, January 6th. She says that what you book online and what they actually do in store doesn’t correlate with each other. So she books me for a January 5th appointment and then tells me that they don’t have the tires I ordered and that she can’t even get them anywhere because their hub doesn’t carry them, even though I ordered off Firestone website. She tries to sell me two other tires that are wayyy more expensive than what I already bought. She told me one tire price was $166 a piece and then told me a few minutes later that that same tire was $218 a piece and that it would cost almost $600 for 2 tires plus tire changing instead of the $308 I already paid online. I don’t know if she’s trying to upsell me or what but this place was definitely a waste of time and money. You figured they would honor appointments and prices that were made and found online on their website but I guess that’s not the case and it’s definitely bad businessService: Tires
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December 2022 by Pablo Martinez
This place should be shut down. Don’t even bother visiting at all if you need a tire patch job. I walked in at 3pm on a Sunday to get a patch put in for a small leak on one tire. I stood in the lobby for a few minutes before even being acknowledged. There were no other customers. 3 employees in the store chatting to each other. I asked about getting the work done and they said I would need to leave the car overnight. For a patch!? On ONE tire!? (They close at 5pm) I asked if they could make an exception since I was driving down to south florida with the family in the car. “Sorry, nothing we can do.”
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September 2022 by Tess B.
A mechanic you will refer friends and family to Pender and the staff there were so helpful. They took the time to explain issues and got the service done quickly. Pleasant experience 10/10 I will go back with future vehicles because I trust their honesty integrity and thoroughness. Thanks Firestone!
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February 2022 by Kiyana M.
Worst company ever I will never in my life so business again and will be promoting this on all my social media platforms went in at 9/10am and it's 6pm and nothing has been done to my car at all was told it was 1 car in front of mine n I'm next 1 hour again now it's 2/3 and they haven't even gotten a diagnostics like why ask me to come drop it off early in the morning if nothing was going to be done I don't understand that at all and I also was told it would be done before I go to work and I drive a hour to get to work now I'm just stuck
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January 2022 by Jay B.
Horrible from any aspect. I booked an appointment for an oil change. Had a confirmation number. Showed up early. Was told not only was my appointment being honored my a** was behind 12 other people. Stop bothering me. Come back tomorrow. I promise do not do business with these people. You will get jerked around. I called customer service. They said get back to you in a couple days.
