-
December 2024 by Lawton Quinton
Safelite made the process of having my windshield replaced hassle-free. They coordinated with my insurance company so all I had to do was pay my deductible. Thanks for the professional work!
-
December 2024 by Rob English
Wow! Great Service! Great Communications! Done in one and a half hours! Nice waiting area! Perfect Job! Leo was my Tech! He was Great too! Allstate paid 90%. Thanks to them too!
-
December 2024 by Darryl Stoves
I am really pleased with the service I received from Safelite. The webpage was easy to navigate and the technician that installed my windshield was knowledgeable and professional . I would recommend Safelite to my family and friends.
-
December 2024 by Abisai Rodriguez
Easy to schedule online and also the technician did a great job.
-
October 2024 by Debbie Strickland
Excellent customer service, Ra'jiva was very nice and friendly, very helpful. Brandon the technician was super wonderful, he even fixed my wiper blade while replacing my truck windshield. Thank you to both of you for taking such great care of me and my ride, I appreciate you both!
-
September 2024 by Catharine gussman
Love these guys! Fast service, respectful staff, quality work! My replacement was done well before lunchtime! You guys rock!!! ❤️❤️
-
September 2024 by Barbara McCollum
SAFELITE DESTROYS! SAFELITE DESTRUCTS!
Terrible customer service and work performance! On August 16,2024 I went to pick my truck up from a windshield replacement because of a surface crack. Had not heard from them all day. Arrived 15 minutes before closing and no one spoke to us until 15 minutes after closing. Technician informed my husband that a rust spot prevented the windshield installation. He failed to mention two new large holes, surrounded by cracks and partially covered by tape. The technician or the manager was unable to explain why the new holes were made prior to the decision of not replacing the windshield since the rust spot was clearly visible at drop off that morning as well as the day before. It was totally unacceptable to make the windshield unsafe and put my truck at risk for future water damage! In other words, the rust spot was the excuse used to cover up the mistake of the new holes and cracks! One phone call about the rust spot was all that was needed to prevent the destruction of our windshield. We would have gladly picked up our truck, accepted the no installation decision, and drove home with the truck condition unchanged. The entire process beginning with the appointment, was a complete disaster! A detailed report has been provided to regional management and the Customer Care Team. Warning- if you want good customer service and quality results for your windshield, find another place!
-
August 2024 by Phil Mccollum
Worst customer service I’ve ever experienced. Having setting up a 9:30 appointment on line I dropped off my truck at 9:15. After not hearing a word all day I showed up at 4:45.
Was told they could not replace my glass due to Safetite policy of a bit of rust on the top of truck. Went to look at my truck and having brought it in with a single crack it now had a hole in the windshield punched by a hammer that they covered with tape. They told me I was lucky to still have any windshield left and handed me my keys. Never Safelite will you ever work on another of my vehicles or any of the company I am associated with. Public beware!
-
August 2024 by Jose Delgado
I can't speak to other's experiences with this Safelite store, but my own experience was nothing but awesome! Full disclosure - I chose to bring my car into their shop after I went out 5 weeks on their mobile schedule but no dates were available. I don't know if that means that they have no openings or they do not offer that service.
I made the appointment online with a very user friendly website. Regiva greeted me at the front desk and walked me through the repair process. Leo came out to look at the windshield crack - which their system recommended could be a repair vs replacement - and then gave me the possibility that the pressure of the repair could cause the crack to increase, which could turn it into a replacement. Also, Leo told me that while permanent, the fix wouldn't eliminate some of the crack lines, but they would be fully sealed and warrantied. He and Regiva also told me that the system's recommendation to to get new front wipers isn't really needed when it's a crack repair and not full window replacement. I appreciated their honesty and time taken to walk through things so that I could make an informed decision. Within 30 minutes, Leo told me that the repair appeared to take well and was fully cured. So I was in and out after paying $240 instead of a $500 insurance deductible for window replacement (including brand new Bosch-comparable wipers), and within an hour instead of several days waiting for a new windshield. I've attached before and after photos; note that the smudges are from me putting duct tape over the crack, not from their work. Some of the crack lines are still visible, as Leo told me so I expected, but they are significantly minimized, and both the inside and outside areas are totally smooth.
I am extremely pleased with my experience here. Between this great experience and their lifetime work warranty, I definitely recommend Safelite in Brunswick to anyone needing car window repairs or replacement.
-
July 2024 by M Caleb
Cannot get a human on the phone - automated system just kept disconnecting. Absolutely horrible experience- would give negative stars if that was an option.
I do not want to make an appointment - I simply had a question about my prior service. But I guess no one can be bothered to answer the phone. Your reply is as useless as your phone line
-
July 2024 by Peter Charalambous
Quick easy service
-
June 2024 by Matt Davis
Applied for a quote online. Included multiple pictures. They quoted a repair. No mobile available. I drove in. The repair quote was not honored. They required a full replacement. I walked away. If they cannot honor their quote why would I trust their service?
-
May 2024 by James Furgerson
No one answered the phone. It's an automated calling system. They didn't want to talk to me. I took my business elsewhere.
-
April 2024 by Jennifer Boykin
Easy online appointment setup, easy working with my insurance, pleasant and helpful employees. I've never had to have any windshield stuff done, but would definitely go to them again and recommend them to others.
-
April 2024 by Jacob Black
Had an appointment scheduled for 04/02/2024. Paid them, gave all three instructions that they would need and forgot about it. It's done. The appointment is booked.They never show up because they said I didn't confirm that day that they I still wanted them to show up. My question is. Did I reschedule? No. Yall made that decision after we already had it planned. Which is the plan until I change it. Unless yall couldn't make it and then contacted to let me know. That is different.But to go on your own and then reschedule for a week later is crazy. I need not verify what's already been verified.Would not recommend. Get a local company. They could use it and have higher standards. I learned my lesson.Definitely contacting corporate. They have 0 care that they are the worst safelite in the southeast
