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March 2024 by jasmine brown
What’s the point of making an appointment just for everyone who came after you to get waited on before you? I would give this place 0 stars if I could. Worst eye doctor experience I’ve ever had. Waited about 30 minutes to see the doctor, even though I had an appointment. The lady doing my tests was incredibly rude and kept cutting me off. The doctor was very nice and professional, and took only 5 minutes. I walked around and looked at glasses for about 30 minutes before getting impatient. The selection of frames is terrible. I waited for another 25/30 minutes before finally being help. The checkout process took longer than expected, and just to find out my insurance doesn’t cover everything, which they should’ve told me. Overall, I wasted half my day for nothing. Don’t come here unless you want terrible customer service from people who hate their job.
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March 2024 by Benjamin Pinewood
Katie was awesome at the Buford location.
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March 2024 by Quincy Cantrell
Very helpful ! Thanks for your support keep up great leadership
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March 2024 by Jim Lehner
Eric at 3350 Buford Drive Buford Ga location was awesome!
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March 2024 by Kim Jones
Horrible service waited on a pair of glasses for 2 months ? Management has no service skills and no since of urgency at all. They know how to point fingers at the lab or delivery. When in actuality the fingers should be pointed at them. No calls about the glasses that sat in the drawer broken for weeks but ups did it or the lab but we didn't notify the customer we decided they didn't need to see. No concessions given just excuses ? they will talk over you and lie to you, you do the research yourself. ? terrible service ? for Burford l. Even the front desk will agree the service is bad slow and etc.The lead in the store knows how to get smart and say I don't care well that part I could tell. I been a customer of America best for over 20 years never thought I see the day service would be so horrible ?
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March 2024 by Franklyn Angie
The people are very nice, BUT they will say anything to get you in. I lost my glasses and I specifically asked how long it would take to get single vision basic glasses, I was told if they have the lenses 1 to 2 days, up to a week. I am very near sighted, so driving is dangerous, I work everyday, so I get headaches by the end of the day. Today is 1 week since my exam, I was just told "maybe another week or so." They cannot track your order. They cannot expedite the order. They have no idea how long it takes to get the most basic lenses possible in frames. They don't care. Their ads are awesome, the process isn't. Do not come if you need glasses soon or if you have a timeframe in which you need glasses.
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March 2024 by keilyn velasquez
Ms Barbara
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March 2024 by • O L I V I A •
Great and easy way to get glasses! I had great help from Jason he was extremely helpful and understanding throughout the whole process, also has a great sense of humor!
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March 2024 by Cassey Vidal
Jason is always helpful and great. Super nice guy and informative. Thanks for always helping us out!
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March 2024 by Lilly
Best customer service ever u guys will have to give a promotion
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March 2024 by aldin trbonja
John and Eric are really friendly, fast and knowledgeable when it comes to glasses and picking whats best for you… highly recommended!
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March 2024 by Ana Rguez
They did it again!! This time was Eric who helped us with my son’s glasses. He was very friendly, knowledgeable, helpful and great to work with. Everyone was very friendly from the moment we walked in. Thank you all so much for making us feel welcome and appreciated every time we go to your place.
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March 2024 by Depri'Amor LzSzwxa
Jason was extremely courteous and professional with great humor. He explained everything in details without rushing.
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March 2024 by Tracy Wright
Barbara was very helpful with providing my new frames and adjusting them just right. Great customer service
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March 2024 by Darius Shamahd
Thank you for MS. Barbara For helping me out
