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March 2024 by Keith Lambert
Wonderful job thank you
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December 2023 by Terrence Pearson
Caliber Collision made my nightmare of a situation the most pleasant experience I've had with auto repair. Their staff was super friendly and responsive to my repair needs. Eric was awesome from start to finish. Turn around was quicker than expected as well. I would recommend these guys to everyone. Great service!!!
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November 2023 by Adrianne Farmer Ministries
Thank you So much John- general manager of Caliber Collision-for going above and beyond by repairing my hood latch that was completely detached. I appreciate you acknowledging that you did it for my safety the way you would for your own sister.I appreciate you for speaking understanding and knowing that it was divine intervention on a Saturday afternoon.Thank you, thank you thank you ?Services: Painting
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November 2023 by Alma Gallegos
I had an amazing experience! I’m really satisfied with the service they gave me. Especially Eric from the Buford Location, he was amazing always keeping me updated throughout the process. My truck looks amazing. Thank you guysServices: Painting
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November 2023 by Patti Elliott
A deer hit my fender, which needed to be replaced and painted. They also painted the door, now the door is a different shade than the front of my car and the back of my car, I thought collision places always make sure that it all matches. So now it looks like my door was hit and not my fender. I was told they can't do anything about that. It was my first time dealing with a collision center and I am very disappointed, always thought they made sure everything matched when they were done. Besides not insuring my car looked perfect, I found a tire rim in my trunk, one that has the hubcap attached. It did not belong on my car, and they did not know what car it belonged to. I ended up returning it to them since I had an appointment in that area. I will not recommend Caliber Collision to anyone.
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October 2023 by lorena lopez
They don’t care about people needs, Mor Thant month my car because they wanted, always change the pickup day, it supposed to picked up our car yesterday and they never ask today my call and text, and know until Friday I hope and we have to pay rent because of them, only was the right light, and the bumper crash led by a deer!
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October 2023 by Jessica Hopkins (Jessica)
Caliber Collisions did an AWESOME job repairing my Pearl White 2021 Honda Pilot! I am beyond pleased and happy with their service! I would give 20 stars if I could!!From the receptionist and status notifications, to the phone calls my service representative, Eric, provided, to the swiftness of the repairs. A++++ in my book! The icing on the cake was they even repainted little minor chips in the paint on my bumper and side panel- which was not apart of my requested repair! No, that wasn't the icing. The icing really was my car was completely detailed and super clean when i picked it up! My rubber mats had so much grime I couldn’t get off by shaking and vacuuming. They look brand new like I just got them off of the shelves! As a busy mom with twins- this really made my day! I had to shed a tear as I was not expecting these things nor did they have to do this! So very pleased with Eric and the company! He even waited five extra minutes so I can pick up my car and return the rental after closing time. So many things done right and nothing done wrong! I appreciate you soo very much Eric and caliber! Thank you!Services: Painting
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October 2023 by Michelle Barkofsky
Wow .. I have taken my car to the Caliber Collision several times always having a great experience, so when I was involved in an accident I knew that I was going to take my vehicle to Caliber since I have been a longtime customer with them, never having a problem with their work. I went online did a estimate through their website. Boom!!! Estimate was back and ready $6500.00 totally fine with that because I was not at fault for this accident. I called after receiving the online estimate and they were ready to schedule me but I was still waiting on Progressive insurance to finish their process so a few days go by and Progressive other drivers insurance company decided to piss me off and I was going to handle the process now taking my vehicle where I wanted not a place where they wanted because during the process Caliber in Lawrenceville was on Progressives list but the Buford location was not yet but it just so happens that the Buford location was going to be, just not till Monday. So like I said before Progressive other guys insurance company's adjuster was just rude so I was going to deal with handling the rest of the claim. Call Buford location to set up an appointment but Progressive adjuster happened to send a work order but cancelled it because I said I was handling the rest. During our conversation the lady at caliber tells me that I need to call and have them reopen the work order. I told her no, i didn't want it to go through any insurance that I was going to handle it. She tells me I have to submit using insurance. WAIT WHAT!!!! I am going to pay you everything you have estimated to cost or whatever it ends up being after vehicle is fixed and now you're telling me that you're not going to do the work because I am not using insurance. Then she tells me that's right now they are only scheduling appointments for insurance claims. I have been a repeat customer well over 15 years and your not going to do the work because I am paying you same amount that the insurance company was. ... Really! So I guess being a loyal faithful customer after this long, doesn't matter to this company! So I do not recommend this company because they sure do not appreciate a loyal customer.
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October 2023 by Cathy Shirley
Absolutely phenomenal! My car came back looking like new, as well as being washed and vacuumed. The repair was beautiful!! Couldn't be happier!! And the staff was friendly, professional and compassionate during a very stressful time! Thank you Calibur!!!
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August 2023 by misfit
From the time my Equinox was dropped off at their facility to the time they called me for pickup, I didn't have to wonder or call to inquire about the progress of the repairs on my vehicle. The staff were extremely friendly and professional, the automated system as well as personal calls from a team member, kept me as up to date as possible. I was in and out in 3 weeks with no surprises and my ride looks like nothing had ever happened. I really appreciate these folks and will definitely be my go to for these types of unfortunate situations. Highly recommend to all in need of body work. o7
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August 2023 by R Murphy
Find a better collision shop. Communication is not their strong suit. Girl who answers the phone needs a lesson in how to speak to customers. TWICE she told me "Go someplace else". They looked at my car, sent info to insurance, then ghost you. If a business is incompetent BEFORE you give them the job, more than likely it will not get better.
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July 2023 by c lang
I give 4 stars for overall performance. The work on my truck after the accident was exemplary. The issue stems from the accounting side. It was missed by Caliber Buford that my deductible was covered by my insurance via the person's insurance that caused the accident. The issue has been corrected by Caliber Buford and I have been reimbursed my deductible. Despite this, I would, and have, recommended Caliber Buford to friends.
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July 2023 by Marcia Pierce
Caliber Collison in Buford was phenomenal!! If you love being top priority, good customer service, friendly environment and staff, oh and how could I forget the text updates were so unexpected but highly appreciated! Go here!!Services: Painting
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June 2023 by Me’Lyssa McDaniels
A neighbor scraped my car and their insurance advised I take my car here. Easy process. Everyone was friendly, professional and informative. They send text throughout the process and when I picked up my car was pleasantly surprised they washed my car and did vacuuming on the inside. Would use them again.
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May 2023 by Sarah Akines
This was one of the best body shop experiences I've ever had. It was seamless from start to finish and the staff was so helpful. They even cleaned the inside of my car before I picked it up and when I got there, they helped me with my car seat since I had baby in tow. It was absolutely great and if i ever need repairs again, I'm coming here!
