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June 2025 by Vanessa V
Wow! Honestly I was blown away by the great customer service and the smooth piercing experience. The girl who did the piercing was very patient with my husband who was asking a million questions, and on top of that was knowledgeable and the price was very good. They even include the cleaning fluid. I was very happy and will be going back if need be
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February 2025 by cherry
This store is not maintained well at all. Dirt, hair, food, all over the floors. Empty hooks on the walls. boxes all across the store. We were not greeted at the door, not even acknowledged when my friend and I walked in. We were in there for over 15 minutes and were not greeted ONCE. The girls in there all had a bad attitude and a nasty look on their face. We did not feel welcome there and I cannot imagine getting a piercing there with those girls doing it. Will not be coming back, would give them zero stars if that was an option. Clearly need better employees and management..
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January 2025 by Jennifer Fackenthall
This is always my go-to place for fun jewelry for my daughter's special events. The store is well kept and the ladies working are always friendly and help me choose items - even offering suggestions for things that my mom's perspective doesn't consider.
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January 2025 by Loney King
The ladies at Claire’s really were incredible! We bought a lot of stuff and my grand baby got her ears pierced. There was a manager there that was super helpful, Bonnie I think. She made us feel extra special. I highly recommend Claire’s Mall of Georgia. They know how to treat customers with excellence!
Bravo to leadership on a job well done with staffing polite, helpful young people!
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January 2025 by O'shay P
The young ladies at this location are sketchy. Long story short my daughter and niece got their ears pierced and the both of them ended up having 1 earing to fall out. I took my daughter to the mall in hopes of getting her ear re-pierced but was told that I needed the earing that was used to pierce her ear originally so I wouldn't be charged again. So the following weekend I go back to the store with the earing and I'm told that since I didn't have the receipt I'd have to buy a new set of earings. By then I was extremely frustrated because the young lady named NAUMI I believe was really rude. Her and her manager were both incompetent in my opinion. I told them that they should let people know that they should keep there receipt in case of incidents like mine and they just stared at me with the most unconcerned look but never replied. Needless to say I will not be returning to this location anytime soon.
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June 2024 by Zulema Coronado
I am beyond upset at our experience here. First she missed my daughters ear and the machine got caught. Second the placement is HORRIBLE! At the very tip of her ear. She looked irritated at the fact that she messed up the first ear that I was uncomfortable even letting her do the second ear. We paid pull price and left with a horribly placed piercing and my daughter left crying and unhappy. Horrible service.
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January 2024 by Jhilam Singha
Very very unfriendly with kids with zero patience. She hurt my daughter as she missed her shot once and when my 4 yr old started crying she dint even show her concern.Very very rude. Shameful behavior. Absolutely unacceptable.!!!
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August 2023 by martin lopez
3 starts.
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June 2023 by Terri Kruppa
My son got his ear pierced and she was fantastic. However pricing seems extremely high. Great customer service!
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June 2023 by Sonya “yes, no, maybe”
Cheap expensive jewelry.. bigg noo..
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April 2023 by Patricia Crowther
Jonitka Hearne (assistant manager) pierced my ear last week. It was a tricky placement because I'd had a lobe repair 6 months ago and it had to match my other ear that was already pierced. Jonitka did an excellent job and I am so happy with the result. She was professional, so friendly from the moment I arrived, and very precise with the earring placement. I highly recommend her!
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April 2023 by Rhonda MG Williams
A great place to grab jewelry for proms, dances, and awards ceremonies. They also have really nice hair accessories.
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January 2023 by Rauk Perez
Its super expensive and i had a budget of 73 dollars and only got 6 things that were small
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December 2022 by Marsha Prado
It's always packed but the staff trys to help with as much as they can
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December 2022 by Veronica Beverly
Walk in asking for a product we are looking for thinking the store will have because the website said it was available .My husband approached to where 2 employees was, asking for the product and a worker said well maybe we have it in the back as soon as she walk away assuming the others person will look for it she just answered “buy it online bruh” what????.Just ridiculous how people work I. Customer service when they don’t have any skills at all.
