-
August 2024 by Babies W.
Renewed my subscription with Cosco today since my lapse in 2022. I would have most definitely kept my $120 in my pocket and continued to shop at Sam's had I any idea the basic customer service would be so bad. The parking lot and store was crowded as expected on a Saturday. I got to the line to pay with my 2 grandchildren with me (both minors). My grandson wanted to pay for an item he selected with his own money. The cashier advised he could not without his own membership card. She stated the card paying must have the name of the person on the membership card. I stated they are minors that reside in my home. The cashier started screaming for the supervisor. The supervisor stated that was not a rule they are just trying to cut down on people without memberships purchasing items. She did say guest that were with a person with a membership could purchase. Then I get in line to to leave and the lady at the door who was quickly scanning the baskets decide to pull me to the side; as I had two receipts and pick up and count each and every item. This was not a scan this was a 1, 2 ,3 so on. If she was doing this to everyone, It would not have been an issue. I found some good deals and have no complaints about the actual store; but that is not the type of experience I look forward too.
-
August 2024 by Colin T.
I'm cancelling my membership, employees do not respect their customers, $130 a year membership fee to be mistreated by staff and management... No thanks!!
-
September 2023 by Jim R.
Let me start by saying I'm a huge fan of Costco. However, our visit to Costco at the Mall of Georgia yesterday was a big shock and disappointment. The products and services provided were what my wife and I have grown to expect from any and all Costco's.....we've been members and active supporters since the mid 90s, We live two hours away from our nearest Costco (Greenville South Carolina). The Costco we went to yesterday is two hours and 20 minutes away and we pass 2 Sam's Club's on the way.We arrived at approximately 12 noon yesterday, Saturday, September 9. We knew they would be busy but we didn't expect the chaos we experienced. Yes, there were lots of shoppers and yes, this particular warehouse was going through a restroom remodel (to their credit, the gentleman checking our membership at the door was informing everyone of this, and letting us know where the portable restrooms were located. This part was fine, good communications. The problem was that the management at this warehouse was having shelves restocked, and not just in one place...that would be understandable. We experienced this from the front of the warehouse to the back. In the produce department a worker had the aisle blocked with a pallet of watermelons.....the refrigerated produce room was already blocked off being restocked. This backed up shoppers (families and their carts) into several adjoining aisles. By the time we had made our produce and watermelon selections and waited to get to the fresh meat case, that same Costco employee came by us pulling his pallet jack with the empty watermelon box/crate on a pallet accidentally bumping a shopping cart into my wife. No damage was done, and the employee didn't even know he had done anything wrong.I do understand that scheduling of labor and product deliveries can be a problem in today's market, but as a long-standing Executive/business member of 27+ years. I would suggest that restocking during slow or off hours would go a long way toward "total" customer satisfaction. It's likely I will remain a loyal Costco customer , but continued occurrences like this would entice me to stop at one of the several Sam's Club's that are closer and more convenient to my location. Sam's already provides a several customer conveniences that Costco does not, such as......Early hours for business members only.......Scan and Go apps, allowing customers to bypass the long lines at the cash register.
-
August 2023 by Hany O.
I went in with my 9 year old niece while my 75 year old parents and 6 year old nephew were waiting in the car in the hot August Georgia sun outside. I had my sister's membership card and they let me in without any questions, I was only getting flowers to put on my sister's grave and that Costco location was unfortunately the closest to the cemetery. I stood in the long line for self check out and waited so long, and finally as it was my turn the worker asked to see the membership card then told me that the member herself had to be present. She was very rude, I tried to lower my voice and explain to her the situation without my niece hearing who is already emotional about her mother's passing. The employee then escalated by asking for the manager to come. At that point I asked my niece to step outside the store so she wouldn't suffer any more of that stress. The manager "Sonya" was somehow more rude than the other employee and didn't seem to care or even listen and just wanted me out pf the store. As if the $13.99 and $9.99 flowers were such a bargain that won't be found anywhere else without a member's card. As I was leaving another employee working at a random cash register for minimum wage loudly called me "a Clown" I honestly wish him the best and hope he faces the same situation I was in today. They probably didn't break any rules or regulations, but the lack of empathy in this place was astonishing to me, I'm sure Costco is not the place to look for empathy but I'm sure nothing would've happened if they just took my money and gave me the flowers. I'm sure they don't care that I will not step foot in another Costco as long as I live. I'm only sharing this because that manager "Sonya", mocked me when I said I will be sharing my experience in a review, I'm aware neither her or Costco will be affected by a review but my experience, and self respect still matters regardless. For a place that champions itself on shopping Wholesale for your family they really don't care about family or their members.
-
June 2023 by Wen L.
Dealt with another racial profiling employee/supervisor named Randy at the Costco Buford location today. 2nd encounter with him, issues both times. First time he tried to accuse us of theft, 2nd time he gave me a hard time on using my membership when clearly my name and address matched. I've been going there for 22 years and it's just been recently I've have to deal with this type of situation. I kindly request that you thoroughly investigate this matter, holding all individuals involved accountable for their discriminatory actions. Additionally, I urge you to prioritize diversity and inclusion training for your employees to foster an environment of respect, equality, and cultural sensitivity. Emphasizing these values will ensure that your company is a safe and welcoming space for customers of all racial backgrounds.Furthermore, I would appreciate a formal apology for the distress and humiliation caused by this incident. It is my sincere hope that you will take this matter seriously and demonstrate your commitment to eradicating racial profiling within your organization.Please be assured that I am willing to cooperate fully in any investigation and resolution process. I believe that by addressing this issue promptly and transparently, your company can begin to rebuild trust with customers like myself.Thank you for your attention to this matter. I anticipate a swift and satisfactory resolution to this incident. I look forward to hearing from you within 48 hours.
-
June 2023 by Big J.
I bought a set a four tires from Costco I used approximately 50% of the tire I had 50% left. Tell me why those crooks and thieves. Want to charge me for the new tire at a higher rate without my coupon which when I bought my new tire had a coupon my forget 150 off they do not honor your coupon so by the time everything settled die I pay $204 for my tire guess what they want to charge me $204 after they said they gave me a $77 discount for my original tire. The math doesn't work this is on operated by goddamn thieves and crooks.
-
June 2023 by Felix T.
I cannot believe that costco is making any money. Everything is so cheap, but the best part... the food court!!!! It is my favorite "restaurant" ever. I have never tastes better hot dogs nor better pizza than what costco serves. There is nothing that i dont like ever. I remember being a kid and coming to costco. Its like a taste of my childhood. 10/10 WOULD RECCOMEND!!!
-
January 2023 by Jenn C.
What an operation!! Been members for years, but it never ceases to amaze me about how at first thing in the morning, 9:30 am opens the doors.... Flood gates & the folks poor in!The line was just about wrapped around the building w/eager shoppers! Fun to watch the lot fill up so fast- everyone with an agenda & a list.We went around & got our items & left paying a pretty penny, but the costs (you have to check them) are indeed better than the grocery store... now where to put it at the house?!?!This place is a huge warehouse, but when there are a lot of folks with big carts, associates restocking, children, older folks walking slowly & your typical "stop for not reason" shoppers it can tend to feel small quick! Just be patient!!!Very nice folks, customers are friendly too. All good & now to figure out a meal plan for the week!!
-
November 2022 by Kristine N.
We found a long black hair baked in our pumpkin pie after my mom pulled it out and had to go back out for dessert
-
November 2022 by Chad B.
Costco hours and policies are getting a bit tiring. Retailers rise and fall, costco is getting less customer friendly trying to be overly employee friendly, but it doesn't show in service employees provide. They act as if the shoppers should feel 'honored' to be a part of a shopping club vs they should feel grateful we are going there and providing them the ability to have a good job.
-
November 2022 by Temper T.
Casey E. Racist against Asian. This guy did no eye contact.This guy start throwing my things very aggressively slamming against the end of the table. FaceTime in red like tomato this guy didn't want to look at me or talk to me. After I got my change I said thank you . He looked at me halfway and looked away. You guys treat me like I didn't speak English. I was born here in the United States. Fourth generation Korean........This guy was so rude. Where do you find this guy at Home Depot parking lot.Racist giant .The next customer was Caucasian. He said to them I how are you. I started laughing and joking with each other. I thought this guy was mute and blind.He looks like a security at Disney world... Mickey Mouse security...How degrading1950sCasey E. ..... not classyHis face expression looks like he pooped in his pants...I'm eating here and I see he only does it to Asians....We look like less human to this guy.Back to Duluth store....This always happens here...I see lotta Asians here.... Little boy..... if you don't like your job you should try McDonald's.... You could be the clown there....
-
August 2022 by Maria B.
I Went to Costco on Friday 8/12/22 & purchase 2 packs of pork loin back ribs (baby back). I was surprised to see that it was about $.10 less than regular ribs. I really thought I had a good buy especially since they were packaged the day before on August 11 and sell by date was August 18. I even spoke to a female butcher to confirm that was the correct price & nothing was wrong with them. Upon arriving home, I opened the first packet, I was hit with a bad odor & slime poured out of the package of ribs. The meat was spoiled!! I was in shock because I only buy my meat from Costco. I open the second package it was also spoiled the whole house smelled because it was so badly decayed. No way this meat was package the day before. It had to be weeks old to smell that bad. I had to drive back to Costco that same evening. To return the meat. Just my luck, the spoiled meat leaked all over the back of my car as I'm driving back to Costco. The slimy, spoiled meat leaked out and destroyed the whole trunk of my car. The lady at the refund counter in Costco did not seem surprised at all. She told me just leave the meat in the shopping cart. I was highly upset that Costco sold spoiled meat. Is this how Costco is now treating their customers? Is this the new scam to change the labels and sell spoil meat? Not only did I have to drive back to Costco. Now I cannot drive my car because I cannot bear the smell. Thanks Costco! Beware aware of the ribs!!
-
August 2021 by Courtenay O.
Best prices for a hot dog & drink: $1.50. We stop here for lunch and gas whenever we are headed to TN or NC. Like lunch prices, gas prices are the best in the area - and for 30 miles around. The selection of merchandise and food is great. The store is clean, and the staff members are friendly. We usually pick up water for the road. The price can't be beat! The price on Charmin toilet paper is also great, and with Hurricanes looming in the Atlantic, this trip we picked up a 30 pack - to last to end of September. LOL. Since I mentioned toilet paper, the bathrooms are also clean and stocked!
-
October 2017 by Lynne Thompson
always love it.
-
May 2015 by Geovany Finol
I can spend hours in this place and the food price is great
