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April 2024 by Wayne W.
If every business would use the customer service model of this company the world would be a better place. When I think of this company I use the 3 "P's" in this order... People, they are the kindest service people in retail, Product, constantly introducing new items at a, Price, the average person can afford. Obviously management got the memo, as a customer we have the power too shop any where. I had a SAMS card for several years, nothing wrong with SAMS, in my opinion they just are not COSTCO. I have had A COSTCO CARD for 5 years now, 2 years ago we upgraded to the next level card and as the manager promised it would pay for the membership and it has. Reason for the post is in the last year we have had 2 very interesting things we have watched develop. We shop 2 stores, Lawrenceville & Duluth (we call the mall store) 3-4 times a month. Lawrenceville last year in front of us was the RUDEST SHOPPER, she said it was her husbands card, and her credit card did not work, and it was in her opinion the stores fault. Honestly, this was one of those "YOU SHOULD BOW TO ME WAIT ON MY EVERY NEED" shopper was a JERK. The lady (I DO MEAN LADY) working the register and the man helping her were ROCK STARS. They slayed the DRAGON with service and kindness. They were so polite and did everything but pay for her purchase, and she stormed off. When I got up to the register after a long wait, I chose to wait to see what the DRAGON was up to. I looked at the LADY and stated HOW DARE YOU GIVE THAT PERSON SUCH GREAT SERVICE and we all laughed. DULUTH a very SENIOR CLASSY LADY was having issues with her credit card and she had (aprox $120.00 in grocery items) and only $65.00 in cash. I thought that she was going to cry, she kept apologizing. The Gentleman assisting and the cashier told her THIS IS NOT A PROBLEM, they apologized too those of us in line and turned their attention back to the Elderly Lady.. They asked what she was fixing for dinner, and rang that up, what's for tomorrow, they pulled that out and rang it up. They asked if there was anything else she would need for the next few days, and rang those items up. The register dude said that will give you a few days too get your credit card fixed. She offered to put the other items back and the assistant said "I GOT YOU, MY PLEASURE...SHE LEFT WITH HER DIGNITY IN TACT. I know I am a few years from being that lady. THIS goes way beyond customer service. This was KINDNESS and that is why I listed PEOPLE 1st. Great job, BETTER PEOPLE
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February 2024 by Anthony Ramesh
Always crowded but wonderfully easy-to-prepare meals b
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February 2024 by Richard Orr
Always good
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February 2024 by Allen Lee
Very rude employee at the return section. I went on president's day to ask some questions about the discrepancies on the receipt, but the male employee there refused to even look at the receipt. He could have just said he didn't know the answer, but he made unnecessary rude comments like we are not worth his time. He wasn't helping, so I had to go to the membership section to get my discrepancies resolved. Yeah the membership section for a receipt. Just cause you are having a bad day, don't take it out on the customers and waste their time.
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February 2024 by Paul W. Peel
Great prices, huge selection, and friendly employees.
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February 2024 by Raúl Beltrán Moyer
Is Excellent. Thanks very much.
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February 2024 by Seymor Guado
Been going most of my adult life and look for how management treats employees. I’ve seen adult men cry and women have attacks of panic, very bad for this Costco’s reputation. I tried to contact their highest manager and got no reply. Very rude, dismissive, and unprofessional to make so many of their employees feel like dirt.
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February 2024 by Hope Yuh
Very spacious. Awesome customer service as expected. Great selections and sales. Offers more selections of products. Definitely don't mind the drive for their variety of products.
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February 2024 by Fleming thompson
It’s the best warehouse shopping experience.
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February 2024 by Tim Sykes
Great parking good store presentation
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December 2023 by Felix T.
I love this place, but this review is for the food court! I have tried everything there. It is beyond amazing the quality of the food, the price as well. This is genuinely my favorite place to eat. Thanks!
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November 2023 by Sue Bevel
The young Asian man at the tire center was very helpful to me as a customer. I thought I needed a new tire, but the young man suggested that I let them check the tire on the car. It turned out a nail was in the tire. They repaired it. He saved me a lot of money and I'm so grateful to him. When I'm ready to purchase new tires, I'm going back to him. Thanks again.
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November 2023 by Irene Muse
This review concerns the service I received at the BUFORD HEARING AID STATION. In Costco. First I must compliment the staff. They have always been VERY pleasant, and eager to HELP.. That’s the wonderful part of this review. BUT, there is a policy with which I am having some challenges.So far, I have purchased 5 sets of hearing aids approximately $2,000.+I had to do. That Because.Costco ‘s products kept falling out of my ears! I desperately need an officer of the company to help me with my last buy. I’ve spent at least $10,000. At Costco.for hearing aids! I Ned to be reimbursed for at least one set, $2400. I hope someone will contact “Shannon” at the Buford Mall of Ga Store for more info. About who I am. Please!!! I am a disabled 85, year old on a fixed income and I need this help. I sincerely hope these reviews are read and answered. I finally had to go to an Audiologist to get a pair that will stay in my ears. Again, please help! My name is Irene.Shannon has my permission to share my personal information with upper staff members of Costco. please accept Irene as my signature for now. Thank you very much.
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November 2023 by Jewel
I've been going to this Costco for several years and I love it! I'm surprised by some of the bad reviews. My family and I have always had great experiences here! Friendly staff, cashiers and receipt checkers! Costco is the best place to buy food, gifts and household items. I've tried Sam's Club and it doesn't even compare! Costco is definitely TOP TIER!
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November 2023 by Quintin Kreth
The Mall of Georgia Costco is a solid location. Overall, it's a fairly typical Costco in a particularly busy area. I wish the gas station were larger and the egress back towards I-85 were better, but this is still a great place to shop.